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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 321 - 340 of 5,831

Marc

Site Experience Feedback

Oct 29, 2024

Very easy and hopeful for a solid product and customer support

From MacSales.com

Thank you for your feedback! We're glad to hear you found the process easy and hope you’re satisfied with your product.

Dan

Site Experience Feedback

Oct 29, 2024

OWC is the first place I go to look for hardware related to my Mac

From MacSales.com

Thank you for your loyalty! We're thrilled to hear that OWC is your go-to place for Mac hardware.

Igor B.

Site Experience Feedback

Oct 29, 2024

great deals

From MacSales.com

Thank you for your feedback! We're glad you found great deals with us.

D

Site Experience Feedback

Oct 29, 2024

nothing bad to say

From MacSales.com

Thank you for the positive feedback!

unclecal

Site Experience Feedback

Oct 29, 2024

I am pleased I was able to use Apple Pay and the product had a coupon.

From MacSales.com

Thank you for your feedback! We're thrilled to hear you were able to use Apple Pay and found a coupon for your product. We appreciate your support and hope you enjoy your purchase!

Harris

Site Experience Feedback

Oct 18, 2024

Easy to find product


Post-Delivery Feedback

Oct 29, 2024

The SSD is faulty and the online return system is broken. I'll have to call instead of using the online return system

From MacSales.com

Thank you so much for taking the time to provide your feedback.

wrecksj

Post-Delivery Feedback

Oct 28, 2024

Excellent all around

TWT

Post-Delivery Feedback

Oct 28, 2024

Ordered iMac with wrong drive initially (HDD). Before shipping I called customer support and they were able to get the correct drive (SSD) installed and shipped. It arrived early. Kudos to OWC customer support!

Repeat Customer

Site Experience Feedback

Oct 18, 2024

Always good products and pricing for Apple/Mac related parts.


Post-Delivery Feedback

Oct 28, 2024

Thank you for making/providing Apple/Mac related & compatible parts & supplies, very important and useful for us independent techs.

From MacSales.com

Thank you for your feedback! We're glad to hear that you consistently find good products and pricing for Apple and Mac-related parts. If there's anything specific you're looking for or if you have any questions, feel free to ask!

JJett

Site Experience Feedback

Oct 28, 2024

My interaction was good, concise, and to the point

From MacSales.com

Thank you for your feedback! We’re glad to hear that your interaction was positive and efficient.

Online Shopper

Site Experience Feedback

Oct 28, 2024

Shipping times are relatively slow in the world of next-day and same-day shipping.

From MacSales.com

Thank you for your feedback! We understand that shipping times can feel slower, especially with the rise of next-day and same-day options. We appreciate your patience and are always working to improve our shipping processes.

Joe

Site Experience Feedback

Oct 17, 2024

Love that you have hard to find MacBook Pro options. Hopefully your definition of Very Good is the same as mine!


Post-Delivery Feedback

Oct 28, 2024

There wasn’t the variety of M1 Pro chips that I wanted, so I had to trade off Quality level(Very Good) and RAM size with AppleCare length. However, the only wear mark was a scuff in the corner, but no issues with screen or battery, so I have been very happy with purchase!

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you enjoyed the options we had on MacBook Pros.

Ferf

Post-Delivery Feedback

Oct 28, 2024

I was incredibly impressed at how thorough the compatability charts were for the various products relating to my MacBook Pro. I'm not super computer savvy, but am a human existing in the present so YouTube videos, FAQs, and ChatGPT make it pretty easy to DIY stuff that I'm interested in. I should also add that the super simple "How To" videos that OWC posts are 10/10. The order came well-packed and on time. Very satisfied with this purchase.

Treetoes

Site Experience Feedback

Oct 17, 2024

I wanted to use PayPal credit (four payments no interest) but when I came to the final check out page (after correcting my very old email address) that option was no longer available. That didn't seem right.


Post-Delivery Feedback

Oct 28, 2024

The MacBook Air was a replacement for my grandaughters previous generation MacBook which stopped accepting a charge. I was delighted to find this more modern MacBook at a very reasonable price. OWC has a long and excellent reputation and they came through.

From MacSales.com

Thank you for the feedback. We apologize as the PayPal option has to be selected before the final checkout page to be used. You would select PayPal in the cart and the program provides all of your information.

Darren

Site Experience Feedback

Oct 15, 2024

Pretty good. Couldn't find any mice, but selection was good. It would be great to be able to order products from the US site without international shipping!

From MacSales.com

Thank you for your feedback! We're glad to hear you found our selection good. We appreciate your suggestion about shipping options and will definitely take it into consideration.

Neon's Dad

Site Experience Feedback

Oct 28, 2024

I shop OWC often and recommend it exclusively to friends, family and at my work. I've been a fan for many years.

From MacSales.com

Thank you so much for your continued support! We’re thrilled to hear that you shop with us often and recommend OWC to your friends, family, and colleagues. Your loyalty means a lot to us, and we look forward to working with you fo...

Read full response »

Simon

Post-Delivery Feedback

Oct 27, 2024

Replacement MacBook Pro battery arrived with all of the parts and instructions to remove and replace the existing one. There were a lot of steps in the instructions and I think that perhaps a wire frame map beside the images may help in locating some of the screws and sockets required to work with. My only suggestion might be to note in the site’s cart and shipping flow that overnight shipping is expressed in business days. :) I had to contact customer support, and Tiffany was fantastic: Both in her knowledge and instructions. She was enjoyable to talk to, patient, and more than happy to make herself available for additional questions - even sending a follow up the next day. Top notch service!

Brian S

Site Experience Feedback

Oct 27, 2024

Always buy from OWC. Good service.

From MacSales.com

Thank you for the support! We're glad to hear you consistently have a good experience with us.

Britt

Site Experience Feedback

Oct 27, 2024

It was great!

From MacSales.com

Thank you for the fantastic feedback!

Online Shopper

Post-Delivery Feedback

Oct 27, 2024

I’m a long time customer of Macsales but the iMac I recently bought came with small defect in the screen that looks like delamination even though it was claimed to be in excellent condition. I’ve submitted photos to your customer service department and I’m awaiting feedback from your technical department, I’m hoping for a quick reply as I bought this computer to transfer from another iMac and can’t proceed until I hear from your tech staff.