MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 321 - 340 of 5,831
Marc
Site Experience Feedback
Oct 29, 2024
Very easy and hopeful for a solid product and customer support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found the process easy and hope you’re satisfied with your product.
Dan
Site Experience Feedback
Oct 29, 2024
OWC is the first place I go to look for hardware related to my Mac
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your loyalty! We're thrilled to hear that OWC is your go-to place for Mac hardware.
Igor B.
Site Experience Feedback
Oct 29, 2024
great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you found great deals with us.
D
Site Experience Feedback
Oct 29, 2024
nothing bad to say
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
unclecal
Site Experience Feedback
Oct 29, 2024
I am pleased I was able to use Apple Pay and the product had a coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear you were able to use Apple Pay and found a coupon for your product. We appreciate your support and hope you enjoy your purchase!
Harris
Site Experience Feedback
Oct 18, 2024
Easy to find product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Harris
Post-Delivery Feedback
Oct 29, 2024
The SSD is faulty and the online return system is broken. I'll have to call instead of using the online return system
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
wrecksj
Post-Delivery Feedback
Oct 28, 2024
Excellent all around
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
TWT
Post-Delivery Feedback
Oct 28, 2024
Ordered iMac with wrong drive initially (HDD). Before shipping I called customer support and they were able to get the correct drive (SSD) installed and shipped. It arrived early. Kudos to OWC customer support!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Repeat Customer
Site Experience Feedback
Oct 18, 2024
Always good products and pricing for Apple/Mac related parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Repeat Customer
Post-Delivery Feedback
Oct 28, 2024
Thank you for making/providing Apple/Mac related & compatible parts & supplies, very important and useful for us independent techs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that you consistently find good products and pricing for Apple and Mac-related parts. If there's anything specific you're looking for or if you have any questions, feel free to ask!
JJett
Site Experience Feedback
Oct 28, 2024
My interaction was good, concise, and to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that your interaction was positive and efficient.
Online Shopper
Site Experience Feedback
Oct 28, 2024
Shipping times are relatively slow in the world of next-day and same-day shipping.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that shipping times can feel slower, especially with the rise of next-day and same-day options. We appreciate your patience and are always working to improve our shipping processes.
Joe
Site Experience Feedback
Oct 17, 2024
Love that you have hard to find MacBook Pro options. Hopefully your definition of Very Good is the same as mine!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe
Post-Delivery Feedback
Oct 28, 2024
There wasn’t the variety of M1 Pro chips that I wanted, so I had to trade off Quality level(Very Good) and RAM size with AppleCare length. However, the only wear mark was a scuff in the corner, but no issues with screen or battery, so I have been very happy with purchase!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you enjoyed the options we had on MacBook Pros.
Ferf
Post-Delivery Feedback
Oct 28, 2024
I was incredibly impressed at how thorough the compatability charts were for the various products relating to my MacBook Pro. I'm not super computer savvy, but am a human existing in the present so YouTube videos, FAQs, and ChatGPT make it pretty easy to DIY stuff that I'm interested in. I should also add that the super simple "How To" videos that OWC posts are 10/10. The order came well-packed and on time. Very satisfied with this purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Treetoes
Site Experience Feedback
Oct 17, 2024
I wanted to use PayPal credit (four payments no interest) but when I came to the final check out page (after correcting my very old email address) that option was no longer available. That didn't seem right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Treetoes
Post-Delivery Feedback
Oct 28, 2024
The MacBook Air was a replacement for my grandaughters previous generation MacBook which stopped accepting a charge. I was delighted to find this more modern MacBook at a very reasonable price. OWC has a long and excellent reputation and they came through.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We apologize as the PayPal option has to be selected before the final checkout page to be used. You would select PayPal in the cart and the program provides all of your information.
Darren
Site Experience Feedback
Oct 15, 2024
Pretty good. Couldn't find any mice, but selection was good. It would be great to be able to order products from the US site without international shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found our selection good. We appreciate your suggestion about shipping options and will definitely take it into consideration.
Neon's Dad
Site Experience Feedback
Oct 28, 2024
I shop OWC often and recommend it exclusively to friends, family and at my work. I've been a fan for many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your continued support! We’re thrilled to hear that you shop with us often and recommend OWC to your friends, family, and colleagues. Your loyalty means a lot to us, and we look forward to working with you fo...
Read full response »Simon
Post-Delivery Feedback
Oct 27, 2024
Replacement MacBook Pro battery arrived with all of the parts and instructions to remove and replace the existing one. There were a lot of steps in the instructions and I think that perhaps a wire frame map beside the images may help in locating some of the screws and sockets required to work with. My only suggestion might be to note in the site’s cart and shipping flow that overnight shipping is expressed in business days. :) I had to contact customer support, and Tiffany was fantastic: Both in her knowledge and instructions. She was enjoyable to talk to, patient, and more than happy to make herself available for additional questions - even sending a follow up the next day. Top notch service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Brian S
Site Experience Feedback
Oct 27, 2024
Always buy from OWC. Good service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the support! We're glad to hear you consistently have a good experience with us.
Britt
Site Experience Feedback
Oct 27, 2024
It was great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback!
Online Shopper
Post-Delivery Feedback
Oct 27, 2024
I’m a long time customer of Macsales but the iMac I recently bought came with small defect in the screen that looks like delamination even though it was claimed to be in excellent condition. I’ve submitted photos to your customer service department and I’m awaiting feedback from your technical department, I’m hoping for a quick reply as I bought this computer to transfer from another iMac and can’t proceed until I hear from your tech staff.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »