MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 281 - 300 of 5,831
strayduck
Site Experience Feedback
Nov 02, 2024
I can always count on quality products from OWC that will last a long time. Unfortunately, I can always count on them for some of the slowest shipping on the Internet as well. I guess good things come to those who wait!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're thrilled to hear that you trust OWC for quality products that meet your needs. We understand that shipping speed can sometimes be a concern, and we appreciate your patience. We’re continuously wo...
Read full response »Online Shopper
Site Experience Feedback
Nov 02, 2024
always a great experience long time customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your loyalty and for sharing this kind review! We’re thrilled to hear that your experiences with us have consistently been positive. It’s always our goal to provide the best service for our longtime customers...
Read full response »Brad
Site Experience Feedback
Nov 02, 2024
Been dealing with OWC for 30 years to keep my fleet of Macs going. Would have bought a Mac Mini from them if they were an authorized dealer selling the new models.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
I appreciate your loyalty to OWC over the past 30 years! We're honored to have supported you in keeping your fleet of Macs running smoothly. We understand your interest in purchasing a Mac Mini from us and appreciate your trust. W...
Read full response »mijrahi
Site Experience Feedback
Nov 02, 2024
Had no problems and the order was completed in a timely fashion
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear your order went smoothly and arrived on time. We appreciate your support and look forward to serving you again!
Micker6580
Post-Delivery Feedback
Nov 02, 2024
wait for clearance sales for price breaks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
IrishXxX
Post-Delivery Feedback
Nov 02, 2024
Package was received but opened and empty attempted to reach out but no response. Just a joke
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
DaytonJohn
Site Experience Feedback
Nov 02, 2024
Good experience, no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thanks for sharing your experience! We're pleased everything went smoothly and look forward to helping you again in the future.
JTR
Post-Delivery Feedback
Nov 02, 2024
I got a good product for a good price from a company I have always trusted. #Winning!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chromakz
Site Experience Feedback
Nov 02, 2024
Seamless, easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re glad to hear it was a seamless and convenient experience! Thank you for choosing us, and we look forward to assisting you again!
Music and Milsap Podcast
Site Experience Feedback
Nov 02, 2024
Had a hard time finding my item on other sites. glad I remembered OWC. they had everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re so glad you thought of us! It’s great to hear we had exactly what you were looking for when other sites fell short. Thank you for choosing OWC—reach out anytime; we’re here to help!
Jeff W
Post-Delivery Feedback
Nov 02, 2024
No hesitation ordering from OWC Macsales. Product is always as expected, with great online descriptions. When I have had problems with any past order, or questions requiring tech assistance, customer service always topnotch.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Hello Joe Media, Inc.
Site Experience Feedback
Oct 25, 2024
I've had nothing but good experiences ordering from OWC. They definitely have a repeat customer in me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback!
Lemmy
Site Experience Feedback
Nov 01, 2024
I wanted to see how much shipping charges would be. I selected PayPal checkout. My credit card texted me saying my card was charged. I believe this was a hold, but I didn't like seeing this happen before I could make it to the next screen where I could see what the shipping charges would be.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
I’m sorry for the surprise with the charge notification—this can definitely be frustrating. What you're seeing is indeed a temporary authorization, which PayPal sometimes initiates during the checkout process to verify your card b...
Read full response »The Colonel
Site Experience Feedback
Oct 09, 2024
Canadian site didn't have OWC drive and claimed item not in stock. had to order here for more $$$ and more expensive shipping. thanks for nothing.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 2
- Full ratings for this review »
The Colonel
Post-Delivery Feedback
Nov 01, 2024
Ordered an OWC replacement drive for a 2015 MacBook air. It arrived quickly, installed easily, and worked. Happy with this purchase.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry to hear that our Canadian warehouse does not currently have the drive that you were looking for. We will be sure to pass along this frustration.
Online Shopper
Site Experience Feedback
Nov 01, 2024
Rosan was very patient and helpful in selecting the phone+watch pairing. I need this equipment for medical and safety reasons.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience with Rosanne! We're so glad to hear that she provided the patience and support you needed, especially given the importance of this equipment for your medical and safety needs. If there’s anyth...
Read full response »Morn
Site Experience Feedback
Nov 01, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Online Shopper
Post-Delivery Feedback
Nov 01, 2024
They have the components I need for the Apple Computers and devices I have. The products simply works and do their job. The repair videos are essential when I choose to my own upgrade. For repair and upgrade of many Apple products are difficult to expert level. The videos are essential in telling me if I have the skills to do the upgrade or not.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SRPhotog
Post-Delivery Feedback
Nov 01, 2024
First of all, I have ordered many computers, including desktops and laptops for years from OWC. I ordered this latest iMac while my main client was out of town for a week, and seeing that the description said ships in 1 to 3 business days, I figured I would have it with plenty of time to transition. I received the computer eight days later, making me scramble to get it up and running and transferring from my older desktop. If I had known it would take that long, I would've paid for expedited shipping. I chatted with customer service a few times, and nothing could be done to speed up the process. I will still order from OWC in the future, but this purchase was not the easiest for me.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 8
- Full ratings for this review »
Moosehead
Site Experience Feedback
Oct 27, 2024
great experience. good selection, easy ordering process, good payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moosehead
Post-Delivery Feedback
Nov 01, 2024
easy to order , very fast delivery and reasonable prices, overall my go to for Mac & accessories
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your positive review! We're thrilled to hear you had a great experience with our selection and ordering process.
TonyR
Post-Delivery Feedback
Oct 31, 2024
The website was easy to navigate, allowing me to quickly find the product I needed. Checkout was easy and delivery on time. The availability of instruction videos demonstrating how to install the product was an added bonus.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »