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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 281 - 300 of 5,831

strayduck

Site Experience Feedback

Nov 02, 2024

I can always count on quality products from OWC that will last a long time. Unfortunately, I can always count on them for some of the slowest shipping on the Internet as well. I guess good things come to those who wait!

From MacSales.com

Thank you for your feedback! We're thrilled to hear that you trust OWC for quality products that meet your needs. We understand that shipping speed can sometimes be a concern, and we appreciate your patience. We’re continuously wo...

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Online Shopper

Site Experience Feedback

Nov 02, 2024

always a great experience long time customer

From MacSales.com

Thank you so much for your loyalty and for sharing this kind review! We’re thrilled to hear that your experiences with us have consistently been positive. It’s always our goal to provide the best service for our longtime customers...

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Brad

Site Experience Feedback

Nov 02, 2024

Been dealing with OWC for 30 years to keep my fleet of Macs going. Would have bought a Mac Mini from them if they were an authorized dealer selling the new models.

From MacSales.com

I appreciate your loyalty to OWC over the past 30 years! We're honored to have supported you in keeping your fleet of Macs running smoothly. We understand your interest in purchasing a Mac Mini from us and appreciate your trust. W...

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mijrahi

Site Experience Feedback

Nov 02, 2024

Had no problems and the order was completed in a timely fashion

From MacSales.com

Thank you for your feedback! We’re glad to hear your order went smoothly and arrived on time. We appreciate your support and look forward to serving you again!

Micker6580

Post-Delivery Feedback

Nov 02, 2024

wait for clearance sales for price breaks

IrishXxX

Post-Delivery Feedback

Nov 02, 2024

Package was received but opened and empty attempted to reach out but no response. Just a joke

DaytonJohn

Site Experience Feedback

Nov 02, 2024

Good experience, no issues.

From MacSales.com

Thanks for sharing your experience! We're pleased everything went smoothly and look forward to helping you again in the future.

JTR

Post-Delivery Feedback

Nov 02, 2024

I got a good product for a good price from a company I have always trusted. #Winning!

Chromakz

Site Experience Feedback

Nov 02, 2024

Seamless, easy and convenient

From MacSales.com

We’re glad to hear it was a seamless and convenient experience! Thank you for choosing us, and we look forward to assisting you again!

Music and Milsap Podcast

Site Experience Feedback

Nov 02, 2024

Had a hard time finding my item on other sites. glad I remembered OWC. they had everything I needed.

From MacSales.com

We’re so glad you thought of us! It’s great to hear we had exactly what you were looking for when other sites fell short. Thank you for choosing OWC—reach out anytime; we’re here to help!

Jeff W

Post-Delivery Feedback

Nov 02, 2024

No hesitation ordering from OWC Macsales. Product is always as expected, with great online descriptions. When I have had problems with any past order, or questions requiring tech assistance, customer service always topnotch.

Hello Joe Media, Inc.

Site Experience Feedback

Oct 25, 2024

I've had nothing but good experiences ordering from OWC. They definitely have a repeat customer in me!

From MacSales.com

Thank you for the wonderful feedback!

Lemmy

Site Experience Feedback

Nov 01, 2024

I wanted to see how much shipping charges would be. I selected PayPal checkout. My credit card texted me saying my card was charged. I believe this was a hold, but I didn't like seeing this happen before I could make it to the next screen where I could see what the shipping charges would be.

From MacSales.com

I’m sorry for the surprise with the charge notification—this can definitely be frustrating. What you're seeing is indeed a temporary authorization, which PayPal sometimes initiates during the checkout process to verify your card b...

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The Colonel

Site Experience Feedback

Oct 09, 2024

Canadian site didn't have OWC drive and claimed item not in stock. had to order here for more $$$ and more expensive shipping. thanks for nothing.


Post-Delivery Feedback

Nov 01, 2024

Ordered an OWC replacement drive for a 2015 MacBook air. It arrived quickly, installed easily, and worked. Happy with this purchase.

From MacSales.com

Thank you for the feedback. We are sorry to hear that our Canadian warehouse does not currently have the drive that you were looking for. We will be sure to pass along this frustration.

Online Shopper

Site Experience Feedback

Nov 01, 2024

Rosan was very patient and helpful in selecting the phone+watch pairing. I need this equipment for medical and safety reasons.

From MacSales.com

Thank you for sharing your experience with Rosanne! We're so glad to hear that she provided the patience and support you needed, especially given the importance of this equipment for your medical and safety needs. If there’s anyth...

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Morn

Site Experience Feedback

Nov 01, 2024

Great

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Online Shopper

Post-Delivery Feedback

Nov 01, 2024

They have the components I need for the Apple Computers and devices I have. The products simply works and do their job. The repair videos are essential when I choose to my own upgrade. For repair and upgrade of many Apple products are difficult to expert level. The videos are essential in telling me if I have the skills to do the upgrade or not.

SRPhotog

Post-Delivery Feedback

Nov 01, 2024

First of all, I have ordered many computers, including desktops and laptops for years from OWC. I ordered this latest iMac while my main client was out of town for a week, and seeing that the description said ships in 1 to 3 business days, I figured I would have it with plenty of time to transition. I received the computer eight days later, making me scramble to get it up and running and transferring from my older desktop. If I had known it would take that long, I would've paid for expedited shipping. I chatted with customer service a few times, and nothing could be done to speed up the process. I will still order from OWC in the future, but this purchase was not the easiest for me.

Moosehead

Site Experience Feedback

Oct 27, 2024

great experience. good selection, easy ordering process, good payment options.


Post-Delivery Feedback

Nov 01, 2024

easy to order , very fast delivery and reasonable prices, overall my go to for Mac & accessories

From MacSales.com

Thank you for your positive review! We're thrilled to hear you had a great experience with our selection and ordering process.

TonyR

Post-Delivery Feedback

Oct 31, 2024

The website was easy to navigate, allowing me to quickly find the product I needed. Checkout was easy and delivery on time. The availability of instruction videos demonstrating how to install the product was an added bonus.