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MacSales.com Reviews - 5,831 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 261 - 280 of 5,831

Jan

Site Experience Feedback

Nov 04, 2024

Overall experience was good

From MacSales.com

Thank you for your feedback! We're glad to hear that your overall experience was good. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We appreciate your support!

Online Shopper

Post-Delivery Feedback

Nov 04, 2024

Very easy. Just placed an online order and received it as promised. Well packaged and set up instructions were perfect.

MR

Site Experience Feedback

Nov 04, 2024

Called in to confirm the Used iMac would be a good buy and somewhat future proof. Two Calls later and I was completely satisfied with the level of customer service I received.

From MacSales.com

Thank you for your wonderful review! We're thrilled to hear that our customer service team was able to assist you with your questions about the Used iMac and provide you with the information you needed to make a confident decision...

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Starrett

Post-Delivery Feedback

Nov 04, 2024

I purchased a four-port Thunderbolt Hub. It seems strange that this hub has no off-on power switch. Either the peripherals/external devices must be manually disconnected from the hub, or the hub must be unplugged so that externals don’t run 24/7. I probably would have looked for something different had I known this.

Great website

Post-Delivery Feedback

Nov 04, 2024

Great products at great prices. This site is invaluable to me as where I live there are few computer stores.

Don

Site Experience Feedback

Nov 04, 2024

complicated and difficult to understand final price

From MacSales.com

Thank you for your feedback! We apologize for any confusion regarding the final price. We strive to provide clear pricing information, and we appreciate your input as it helps us improve our processes. If you have any specific con...

Read full response »

ChristianG

Site Experience Feedback

Oct 18, 2024

I have hesitated for a long time to replace the battery in my MacBook Air, but now it's time. A sales rep at the Mac store in Portland actually turned me onto this merchant as an affordable alternative to getting the service done in-house.


Post-Delivery Feedback

Nov 04, 2024

Shopping for a new battery for an older MacBook Air. Once I found the battery section on the website it was easy to locate the exact battery I needed. It came with tools and full instructions on how to install. It was advised that I calibrate the battery, gave a video and written link. The video link landed on an error page, but the written link worked great. I wrote down the instructions because my computer was going to be out of commission for part of a day. Everything went well and now my battery life is like it was when I first got the laptop!

From MacSales.com

It sounds like you're making a great decision! Replacing the battery can really extend the life of your MacBook Air. If you need any help or information while you're at it, feel free to ask!

ForensicProf

Site Experience Feedback

Nov 04, 2024

Very convenient experience.

From MacSales.com

Thank you for your feedback! We're glad to hear that you found your experience with us convenient. Our goal is to make shopping as easy as possible for our customers. If you need any assistance or have any questions in the future,...

Read full response »

DC

Site Experience Feedback

Oct 18, 2024

Easy checkout.


Post-Delivery Feedback

Nov 04, 2024

Great MAC upgrade.

From MacSales.com

Thank you so much for taking the time to provide your feedback.

TCP Painting Pty Ltd

Site Experience Feedback

Nov 04, 2024

Very efficient

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Fasce

Site Experience Feedback

Nov 03, 2024

This is Fine

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Online Shopper

Post-Delivery Feedback

Nov 03, 2024

Dependable gear that work as spec'd. Love these guys.

Mac Happy

Site Experience Feedback

Nov 03, 2024

Great Apple Parts sorce

From MacSales.com

We appreciate your honest feedback.

Martin

Site Experience Feedback

Oct 11, 2024

Very easy to move thru and access technical advice for decision making

From MacSales.com

Thank you for your kind words! We're glad to hear that you found it easy to navigate and access the technical advice you needed. If you have any more questions or need further assistance, feel free to reach out. https://eshop.macs...

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EVLover

Site Experience Feedback

Oct 17, 2024

I just received an email about the flash sale and discovered that Coal backup batteries were on sale. I purchased one a couple years ago and love it, so now we have one each at home.

From MacSales.com

We are thrilled to hear that you are enjoying the products that you purchased!

ted

Site Experience Feedback

Nov 03, 2024

Always awesome. Well designed website

From MacSales.com

It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

GarryP

Post-Delivery Feedback

Nov 03, 2024

Great product, good price and fast shipping.

TJ Johnson

Post-Delivery Feedback

Nov 03, 2024

I have purchased several items from OWC in the past year, from RAM to complete computer systems. The quality of the products, backed by OWC's warranty and optional warranty coverage, gives you piece of mind and confidence in your purchase. Plus, OWC's customer support network is second to none. They have answered my tech questions and helped me solve problems quickly and professionally. Buying pre-owned computer equipment can be risky, but that risk is eliminated when buying from OWC. Thank you, OWC for providing exceptional customer service and products!

Online Shopper

Post-Delivery Feedback

Nov 02, 2024

The solder joints on the circuit board on top of the battery were pretty mediocre and were not up to the quality of the OEM battery. But the battery is working fine, one day after installation.

Valentine

Site Experience Feedback

Nov 02, 2024

Your knowledge of Mac is closer to that of Apple, and the training videos are exceptionally informative.

From MacSales.com

Thank you for the kind words! We're thrilled to hear that you find our knowledge and training videos helpful. Our team works hard to provide accurate information and valuable resources to support our customers. If you have any que...

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