MacSales.com Reviews - 5,831 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 261 - 280 of 5,831
Jan
Site Experience Feedback
Nov 04, 2024
Overall experience was good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that your overall experience was good. If there's anything specific you enjoyed or any suggestions you have for us, please feel free to share. We appreciate your support!
Online Shopper
Post-Delivery Feedback
Nov 04, 2024
Very easy. Just placed an online order and received it as promised. Well packaged and set up instructions were perfect.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MR
Site Experience Feedback
Nov 04, 2024
Called in to confirm the Used iMac would be a good buy and somewhat future proof. Two Calls later and I was completely satisfied with the level of customer service I received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful review! We're thrilled to hear that our customer service team was able to assist you with your questions about the Used iMac and provide you with the information you needed to make a confident decision...
Read full response »Starrett
Post-Delivery Feedback
Nov 04, 2024
I purchased a four-port Thunderbolt Hub. It seems strange that this hub has no off-on power switch. Either the peripherals/external devices must be manually disconnected from the hub, or the hub must be unplugged so that externals don’t run 24/7. I probably would have looked for something different had I known this.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Great website
Post-Delivery Feedback
Nov 04, 2024
Great products at great prices. This site is invaluable to me as where I live there are few computer stores.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Don
Site Experience Feedback
Nov 04, 2024
complicated and difficult to understand final price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We apologize for any confusion regarding the final price. We strive to provide clear pricing information, and we appreciate your input as it helps us improve our processes. If you have any specific con...
Read full response »ChristianG
Site Experience Feedback
Oct 18, 2024
I have hesitated for a long time to replace the battery in my MacBook Air, but now it's time. A sales rep at the Mac store in Portland actually turned me onto this merchant as an affordable alternative to getting the service done in-house.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ChristianG
Post-Delivery Feedback
Nov 04, 2024
Shopping for a new battery for an older MacBook Air. Once I found the battery section on the website it was easy to locate the exact battery I needed. It came with tools and full instructions on how to install. It was advised that I calibrate the battery, gave a video and written link. The video link landed on an error page, but the written link worked great. I wrote down the instructions because my computer was going to be out of commission for part of a day. Everything went well and now my battery life is like it was when I first got the laptop!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
It sounds like you're making a great decision! Replacing the battery can really extend the life of your MacBook Air. If you need any help or information while you're at it, feel free to ask!
ForensicProf
Site Experience Feedback
Nov 04, 2024
Very convenient experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that you found your experience with us convenient. Our goal is to make shopping as easy as possible for our customers. If you need any assistance or have any questions in the future,...
Read full response »DC
Site Experience Feedback
Oct 18, 2024
Easy checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DC
Post-Delivery Feedback
Nov 04, 2024
Great MAC upgrade.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
TCP Painting Pty Ltd
Site Experience Feedback
Nov 04, 2024
Very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Fasce
Site Experience Feedback
Nov 03, 2024
This is Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Online Shopper
Post-Delivery Feedback
Nov 03, 2024
Dependable gear that work as spec'd. Love these guys.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mac Happy
Site Experience Feedback
Nov 03, 2024
Great Apple Parts sorce
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Martin
Site Experience Feedback
Oct 11, 2024
Very easy to move thru and access technical advice for decision making
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're glad to hear that you found it easy to navigate and access the technical advice you needed. If you have any more questions or need further assistance, feel free to reach out. https://eshop.macs...
Read full response »EVLover
Site Experience Feedback
Oct 17, 2024
I just received an email about the flash sale and discovered that Coal backup batteries were on sale. I purchased one a couple years ago and love it, so now we have one each at home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you are enjoying the products that you purchased!
ted
Site Experience Feedback
Nov 03, 2024
Always awesome. Well designed website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
GarryP
Post-Delivery Feedback
Nov 03, 2024
Great product, good price and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TJ Johnson
Post-Delivery Feedback
Nov 03, 2024
I have purchased several items from OWC in the past year, from RAM to complete computer systems. The quality of the products, backed by OWC's warranty and optional warranty coverage, gives you piece of mind and confidence in your purchase. Plus, OWC's customer support network is second to none. They have answered my tech questions and helped me solve problems quickly and professionally. Buying pre-owned computer equipment can be risky, but that risk is eliminated when buying from OWC. Thank you, OWC for providing exceptional customer service and products!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 02, 2024
The solder joints on the circuit board on top of the battery were pretty mediocre and were not up to the quality of the OEM battery. But the battery is working fine, one day after installation.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Valentine
Site Experience Feedback
Nov 02, 2024
Your knowledge of Mac is closer to that of Apple, and the training videos are exceptionally informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the kind words! We're thrilled to hear that you find our knowledge and training videos helpful. Our team works hard to provide accurate information and valuable resources to support our customers. If you have any que...
Read full response »