MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 181 - 200 of 5,842
Gonzo
Site Experience Feedback
Nov 11, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Online Shopper
Site Experience Feedback
Nov 11, 2024
.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Aziz
Site Experience Feedback
Nov 11, 2024
Routed here via honey app half price
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
We are glad to hear that you had a good experience with us.
K
Site Experience Feedback
Nov 11, 2024
The customer service woman was very kind, helpful and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a wonderful experience with our customer service team.
victorious
Site Experience Feedback
Oct 29, 2024
good website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback. We are glad to hear you enjoy our website!
Bretster
Post-Delivery Feedback
Nov 11, 2024
Excellent product delivered quickly and went beyond my expectations, will buy more!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Nov 05, 2024
Site is easy to use. Makes checking compatibility of parts very clear and easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your great review! We're so glad to hear that you found our site easy to use and that checking compatibility was clear and straightforward. We strive to make the shopping experience as seamless as possible, and it's ...
Read full response »Christen
Site Experience Feedback
Jul 14, 2024
I just got on here to get a power cord for my mac. I was able to find a used model of my mac and identify the name of the cable needed and then searched that based on the product listing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It sounds like you had a successful shopping experience! If you have any more questions or need further assistance, feel free to contact us.
Macvangelist85
Site Experience Feedback
Nov 10, 2024
Pretty smooth - and price was exceptional.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're happy to hear that your experience was smooth and that you found the price to be exceptional.
Joey
Site Experience Feedback
Nov 10, 2024
Easy to navigate. Like the upgrade options listed right there alongside the price impact.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you found our site easy to navigate and that the upgrade options were helpful in making your decision.
Online Shopper
Site Experience Feedback
Nov 10, 2024
OWC is always easy to do business with
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're so glad to hear that you find it easy to do business with us. We strive to make every part of your experience smooth and hassle-free.
Ken
Site Experience Feedback
Nov 10, 2024
Another generation transaction. Many thanks.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your continued support and for making another purchase with us!
Online Shopper
Site Experience Feedback
Nov 10, 2024
It was good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback!
TRS
Site Experience Feedback
Nov 10, 2024
excellent discounted offer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad you found a great deal with us. We always strive to offer excellent discounts and value to our customers.
Kip
Site Experience Feedback
Nov 10, 2024
I have ordered from them in the past and have had no issues. Their products are consistent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in us! We're thrilled to hear that you've had a great experience with our products and service. Consistency is something we take pride in, and we're happy to know we've met your expectations.
JZKing
Site Experience Feedback
Nov 09, 2024
1st order so delivery will require best delivery and receive a quality product.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
From MacSales.com
Thank you for your review and for placing your first order with us! We understand the importance of timely delivery and receiving a high-quality product, and we're committed to ensuring both. Rest assured, we'll do everything we c...
Read full response »JoseM336
Post-Delivery Feedback
Nov 09, 2024
Quick and easy, and product arrived ahead of schedule and in good condition.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
drasw
Post-Delivery Feedback
Nov 09, 2024
MacSales is always my first choice because they always have what I need and their tech and sales peoples are amazing!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Clyde
Site Experience Feedback
Nov 09, 2024
This is the second time I have hit "purchase" on my order. My PayPal account says that on the 4th PayPal authorized payment but that the shipment was "pending." I have no idea what is going on. However, for some reason I went to this "garage sale" page and there was my item, and there it showed 2 items in my cart. So I hit the purchase button again. Hopefully I finally get the item and get charged only once. I have been Ordering from you guys since the nineties. I find you trustworthy to execute this.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review and for being such a loyal customer since the '90s! We truly appreciate your trust in us. We're sorry to hear about the confusion with your order, and we understand how frustrating that can be. It sounds...
Read full response »Online Shopper
Post-Delivery Feedback
Nov 09, 2024
It was a little daunting to change the battery in my macbookpro but the video and equipment supplied with the replacement were great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »