MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 161 - 180 of 5,842
Freddie
Post-Delivery Feedback
Nov 13, 2024
OWC is the best place to get any Mac-related (and any other) equipment. The highest quality hardware I have ever experienced. And customer service and tech support are wondrous.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Craig
Post-Delivery Feedback
Nov 13, 2024
Excellent product and above and beyond Service! I called to learn why a USB enabled SSD reader I bought from MacSales.com for an old 2012 MacBook that wasn't working. I could not figure out why it was not working with my windows 11 PC. Being the novice that I am, I forgot that Mac OS and Win OS do not play well on Win machines. after a call to support at MacDrive, they advised me to download MacDrive 11 to read the drive. The software helped to see the drive, but the SSD appeared to be dead. I called again and the technician was very helpful in trying to diagnose why and how. I was very impressed with the knowledge and the desire to help. I would Highly Recommend both the products and the service from MacDrive!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Margs
Site Experience Feedback
Oct 01, 2024
MY ONLY ISSUE AND I AM STILL CONFUSED IS WHAT EXACTLY DOES 33195 MEAN WHEN IT COMES TO HOW LONG AN ITEM WILL TAKE TO REACH. 4DAYS-33195. I CHOSE THE FREE SHIPPING OPTION AS THE 412 GROUND OPTION HAD THE SAME DISCONCERTING LARGE NUMBER AND I REALLY WONDER HOW LONG ITS GOING TO TAKE NOW.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Margs
Post-Delivery Feedback
Nov 13, 2024
This was actually the first time I purchased a computer online. I live in the Caribbean and Mac Pros are very expensive. I am a graphic designer with a budget and therefore, I was looking for a refurbished Mac Pro. I was forced to rent a machine for two months while I figured out what to do. I simply searched online for refurbished Macs. I was very nervous about the purchase as I felt the reduced price was so great, but what if I got a "lemon"??? What would be my recourse. Well with research (I checked the site several times for the perfect fit for me) and a considerable amount of prayers, my daughter placed the order and I waited. I received it in record time and I am thrilled with my purchase! I am working on it right now. It was in great condition and I feel like I won the lottery! I have already recommended the site to many friends and family. Two people I know bought machines online but from another provider. I found my laptop is in better condition. For a first time purchase, the price, the availability and the time it took to get it down here, was excellent. I have been a graphic designer for almost 35 years. I love Mac and was very sad when my last machine of 11 years quit. Now... I am happy again. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review. It looks like your order should be delivered tomorrow. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Break80
Site Experience Feedback
Nov 07, 2024
product selection and prices, etc were all fine the issues were in checking out- i continually had to fight off pop up screens that took me away from your site.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Break80
Post-Delivery Feedback
Nov 13, 2024
I was referred by Dave Yannascoli at Yanntech Computer services- he said you had what i was looking for a excellent prices and he was right. He sings your praises all the time..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass this frustration along to our web team as we are always looking for ways to improve our experience.
Tsupala
Site Experience Feedback
Nov 13, 2024
I find the user reviews helpful. Good to see both the good and the bad reviews.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
Tombert
Post-Delivery Feedback
Nov 12, 2024
I wanted a replacement laptop battery and ordered it from OWC. Somehow a duplicates order was made that I did not intend and two batteries showed up. The USPS and UPS would not allow me to ship the duplicate lithium battery back to OWC. Customer support from OWC was no help at all with this issue. Finally I called UPS and they told me procedure for returning the battery. I passed along the info below to OWC customer service today. I have not heard a response back from OWC. STEPS FOR ME TO SHIP THE LAPTOP BATTERY BACK TO OWC: 1) OWC needs to go to the part of the UPS website that deals with “Return service”. Here is the link to that webpage: https://www.ups.com/us/en/business-solutions/simplify-returns.page If you scroll down you will see that one option is to “Email Return Labels Directly to Your Customers" OWC can then create a return label and email it to me. I will put the label on the box. 2) OWC will also need to schedule a pickup for the item… UPS will not allow me to drop it off at a UPS store. You can schedule a pickup time for me between 3-6 pm tomorrow, Thursday or Friday, to my home address.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
MacBoomer
Site Experience Feedback
Nov 02, 2024
Easy peazy. I bought my first Mac in 1984. Love the options for buying refurbished. Wish we could still pop our computers open easily to fix or upgrade them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MacBoomer
Post-Delivery Feedback
Nov 12, 2024
Just looking to replace my MacBook Pro. Closed my business so I still need a good Mac, but just don't need all the newfangled bells and whistles. Now it's for writing and research. Easy peazy to find what I needed. Replaced the one that wore out and am sending it to you to refurbish.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
It's great to hear from a long-time Mac user! We're glad you appreciate the options for refurbished products—it's a fantastic way to get quality gear at a great price. We understand the nostalgia for the days when upgrading and fi...
Read full response »CHAMBERDIRECT
Post-Delivery Feedback
Nov 12, 2024
always happy with my purchases here.. Great company and you get USA support..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Arnie
Site Experience Feedback
Nov 12, 2024
I live in California and am disappointed to see that OWC does not offer warranty service for Californians.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We apologize that those warranty services are no longer offered in the state of California.
davescomputer
Site Experience Feedback
Nov 12, 2024
Came up in the search on google right away. Your competitor has changed the barrel tip size. Was hoping for free shipping.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We do offer free shipping on orders over a specific dollar amount.
Drax
Site Experience Feedback
Nov 12, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Alpal
Site Experience Feedback
Nov 12, 2024
Easy to use, cool stuff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback!
Online Shopper
Site Experience Feedback
Nov 12, 2024
Very straight forward process – Thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Mac Joy
Post-Delivery Feedback
Nov 12, 2024
I ordered this PCI card for my Mac and the deal was better than i expected. This site specialize in Apple Mac computers and any parts for them. You should definitely checkout OWC MacSales! Checkout the clearance section. Deals there were better than most websites i came across!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Buster
Site Experience Feedback
Nov 11, 2024
This site is great. Happy to find a place to bring my old Mac back to life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you enjoyed our website.
JimT
Site Experience Feedback
Nov 11, 2024
I used to use them in the past I see there’s just as good if not better
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
CJ
Site Experience Feedback
Nov 11, 2024
I like what you have to offer, the video how-tos, and layout. I always have a hard time getting to the product page for the strips to re-attach the screen after an update by looking at the model. I have to remember to search for the "adhesive strips" to find them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. We will be sure to pass your frustration along to our web team regarding the search features.
Greg
Site Experience Feedback
Nov 11, 2024
Short and sweet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
PerilousTemple
Site Experience Feedback
Oct 28, 2024
Your site and services are a longstanding fav of mine! You have helped me keep great, very useful old Macs alive and well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful feedback! We’re thrilled to hear that our site and services have been helpful in keeping your Macs alive and well.
NiceShoes
Site Experience Feedback
Nov 11, 2024
OWC is great in all aspects!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to let us know you had a great experience!