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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 141 - 160 of 5,842

Video Ninja

Site Experience Feedback

Nov 14, 2024

Great, reliable products at a reasonable price!

From MacSales.com

We appreciate you taking the time to give us your wonderful feedback!

Manuel

Site Experience Feedback

Nov 14, 2024

Great videos and great products!

From MacSales.com

Thank you for the feedback. We are glad to hear that you found great videos and products!

Stimey

Site Experience Feedback

Nov 04, 2024

Quick and smooth


Post-Delivery Feedback

Nov 14, 2024

They had the drive i wanted at an excellent price and it got here very fast and works great, I think I might buy another one.

From MacSales.com

Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments,...

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Jim

Site Experience Feedback

Nov 14, 2024

Good

From MacSales.com

Thank you for the feedback.

Apple Pencil 1st Gen

Site Experience Feedback

Nov 14, 2024

I need an Apple Pencil 1st Gen that is compatible with iPad Pro 12.9 2nd Gen. I see many other sites saying they sell the correct pencil, but when you read the fine print, they are not compatible. I am willing to pay a little more because I trust OWC has the correct compatibility info!

From MacSales.com

Thank you for the feedback. We recommend checking the site periodically as we always get new products in.

Online Shopper

Site Experience Feedback

Nov 14, 2024

once I logged in to my account and went to check out, the option for PayPal disappeared... please fix this.

From MacSales.com

We appreciate you taking the time to give us your feedback. The PayPal option is located on the cart page of our store before you select checkout.

Msib

Site Experience Feedback

Nov 14, 2024

I know the site well. i always buy harddrives from OWC

From MacSales.com

Thank you for the feedback. We are glad to hear that you know our site well and that you are always able to find what you need.

mikes

Site Experience Feedback

Nov 08, 2024

Purchased this because of a negative review of a competitor and positive review of the OWC model. After looking at the OWC specs, they seemed to be the best in the class (Thunderbolt 3 NVMe external enclosures.)


Post-Delivery Feedback

Nov 14, 2024

I read about this device when considering the ratings of a competitive device and liked its features as well as OWS’ reputation for quality Mac products so ordered it directly because they had the best discount on it I could find.

From MacSales.com

Thank you for your thoughtful review! We're thrilled to hear that you chose OWC based on positive feedback and our product specifications. We take pride in offering high-quality, reliable solutions, and it's great to know that ou...

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fcouto

Site Experience Feedback

Nov 14, 2024

Good overall experience

From MacSales.com

Thank you for the feedback. It is great to hear that you had a good overall experience.

Blberk

Site Experience Feedback

Oct 28, 2024

I found using the website extremely easy. I was able to find a product to meet my needs quickly and the tech support very helpful!


Post-Delivery Feedback

Nov 14, 2024

I highly recommend MacSales and will use them the next time I need a Mac related product. Their website is very easy to navigate and their product offerings is vast, with great prices. You don’t have to be a computer geek or expert either since their customer and tech support is excellent and very easy to access!

From MacSales.com

Thank you for your kind words! We're thrilled to hear that you found our website easy to use and that our tech support was helpful.

Raven

Site Experience Feedback

Nov 04, 2024

Everything was super easy and went smoothly. One of the better online shopping experiences I've had.


Post-Delivery Feedback

Nov 14, 2024

OWC is a great company, I would definitely recommend them to anyone looking for parts to keep older Macs running! The quality is top notch, and the extra touches like including a printed installation guide for battery replacement really set them apart.

From MacSales.com

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive and smooth online shopping experience with us. We strive to make the process as easy and enjoyable as possible for our customers. If you ha...

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Chicharron

Site Experience Feedback

Nov 06, 2024

I think its a good website. What it needs, its an integration for your laptop, like the serial number or the model number of the laptop and then, the website will ask you if you want to ADD this laptop to your account, then you can click on that laptop and a full page of all the items you can buy for that laptop will be in one page. you can just click ADD memory, etc and purchase. Easy for people like me who does not know what fits in my laptop if i want to upgrade anything.


Post-Delivery Feedback

Nov 14, 2024

I thank you guys for all the great work. I ask for help twice because i didnt know how to upgrade my old labtop and i got all the answers plus links for all the products which i purchase. i upgraded and my labtop is now working very good. i cant thank you guys enough for the easy process you guys made. and the support was so helpful using your chat. May God Bless all your employees and your business!!!

From MacSales.com

Thank you for the feedback. We are so happy to hear that you enjoyed our website and the options that it provided while you were looking to purchase a computer.

duckstew

Site Experience Feedback

Nov 14, 2024

I have always, over the past 20+ years, found MacSales (OWC) to provide excellent pricing and service. Easy to use website, easy ordering, prompt delivery.

From MacSales.com

Thank you for the wonderful feedback. We are so happy to hear that you always have had a great experience in these 20+ years =.

sda

Post-Delivery Feedback

Nov 13, 2024

The products are great and the ordering, shipment, and delivery was seamless. If you're looking for really good products at a reasonable price, check them out!

thetomb

Site Experience Feedback

Oct 27, 2024

I wish there was a way to order the SSD without the tools. I might have saved a few pennies.

From MacSales.com

Thank you for your feedback! We appreciate your suggestion about ordering the SSD without the tools. We’re always looking for ways to enhance our offerings, so your input is valuable to us!

mostly good but???

Site Experience Feedback

Oct 27, 2024

The small print of extra charge possibility was a pretty big surprise and no where to really go. I continued with order mostly because of the online help I received from customer support before I ordered.


Post-Delivery Feedback

Nov 13, 2024

Online help worked well phone and email but was directed to online order which worked well too no complaints. But if I had waited a day I think I could have gotten a better price but timing is sometimes everything!

From MacSales.com

Thank you for your feedback! We’re glad to hear that our customer support was helpful, but we apologize for any confusion regarding the extra charge possibility. We appreciate your input and will work on making this information cl...

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Online Shopper

Site Experience Feedback

Nov 13, 2024

Called your tech support to solve a problem, and after discussion it was determined that I needed a Mac of certain vintage to get the results I need. Was directed to your website to purchase the required equipment, all good!

From MacSales.com

Thank you for the feedback. We are thrilled to hear that our technical representatives were able to point you in the right direction!

Online Shopper

Site Experience Feedback

Nov 13, 2024

Easy to navigate.

From MacSales.com

Thank you for the feedback. We are glad to hear that our site was easy to navigate.

AlexLeo

Site Experience Feedback

Nov 13, 2024

Easy to find the items I wanted, even for an older MacBook Pro.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that it was easy to find what you needed.

Online Shopper

Post-Delivery Feedback

Nov 13, 2024

Great experience all around.