MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 141 - 160 of 5,842
Video Ninja
Site Experience Feedback
Nov 14, 2024
Great, reliable products at a reasonable price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your wonderful feedback!
Manuel
Site Experience Feedback
Nov 14, 2024
Great videos and great products!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found great videos and products!
Stimey
Site Experience Feedback
Nov 04, 2024
Quick and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stimey
Post-Delivery Feedback
Nov 14, 2024
They had the drive i wanted at an excellent price and it got here very fast and works great, I think I might buy another one.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments,...
Read full response »Jim
Site Experience Feedback
Nov 14, 2024
Good
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Apple Pencil 1st Gen
Site Experience Feedback
Nov 14, 2024
I need an Apple Pencil 1st Gen that is compatible with iPad Pro 12.9 2nd Gen. I see many other sites saying they sell the correct pencil, but when you read the fine print, they are not compatible. I am willing to pay a little more because I trust OWC has the correct compatibility info!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We recommend checking the site periodically as we always get new products in.
Online Shopper
Site Experience Feedback
Nov 14, 2024
once I logged in to my account and went to check out, the option for PayPal disappeared... please fix this.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. The PayPal option is located on the cart page of our store before you select checkout.
Msib
Site Experience Feedback
Nov 14, 2024
I know the site well. i always buy harddrives from OWC
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you know our site well and that you are always able to find what you need.
mikes
Site Experience Feedback
Nov 08, 2024
Purchased this because of a negative review of a competitor and positive review of the OWC model. After looking at the OWC specs, they seemed to be the best in the class (Thunderbolt 3 NVMe external enclosures.)
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
mikes
Post-Delivery Feedback
Nov 14, 2024
I read about this device when considering the ratings of a competitive device and liked its features as well as OWS’ reputation for quality Mac products so ordered it directly because they had the best discount on it I could find.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your thoughtful review! We're thrilled to hear that you chose OWC based on positive feedback and our product specifications. We take pride in offering high-quality, reliable solutions, and it's great to know that ou...
Read full response »fcouto
Site Experience Feedback
Nov 14, 2024
Good overall experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you had a good overall experience.
Blberk
Site Experience Feedback
Oct 28, 2024
I found using the website extremely easy. I was able to find a product to meet my needs quickly and the tech support very helpful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blberk
Post-Delivery Feedback
Nov 14, 2024
I highly recommend MacSales and will use them the next time I need a Mac related product. Their website is very easy to navigate and their product offerings is vast, with great prices. You don’t have to be a computer geek or expert either since their customer and tech support is excellent and very easy to access!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear that you found our website easy to use and that our tech support was helpful.
Raven
Site Experience Feedback
Nov 04, 2024
Everything was super easy and went smoothly. One of the better online shopping experiences I've had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Raven
Post-Delivery Feedback
Nov 14, 2024
OWC is a great company, I would definitely recommend them to anyone looking for parts to keep older Macs running! The quality is top notch, and the extra touches like including a printed installation guide for battery replacement really set them apart.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive and smooth online shopping experience with us. We strive to make the process as easy and enjoyable as possible for our customers. If you ha...
Read full response »Chicharron
Site Experience Feedback
Nov 06, 2024
I think its a good website. What it needs, its an integration for your laptop, like the serial number or the model number of the laptop and then, the website will ask you if you want to ADD this laptop to your account, then you can click on that laptop and a full page of all the items you can buy for that laptop will be in one page. you can just click ADD memory, etc and purchase. Easy for people like me who does not know what fits in my laptop if i want to upgrade anything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chicharron
Post-Delivery Feedback
Nov 14, 2024
I thank you guys for all the great work. I ask for help twice because i didnt know how to upgrade my old labtop and i got all the answers plus links for all the products which i purchase. i upgraded and my labtop is now working very good. i cant thank you guys enough for the easy process you guys made. and the support was so helpful using your chat. May God Bless all your employees and your business!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are so happy to hear that you enjoyed our website and the options that it provided while you were looking to purchase a computer.
duckstew
Site Experience Feedback
Nov 14, 2024
I have always, over the past 20+ years, found MacSales (OWC) to provide excellent pricing and service. Easy to use website, easy ordering, prompt delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are so happy to hear that you always have had a great experience in these 20+ years =.
sda
Post-Delivery Feedback
Nov 13, 2024
The products are great and the ordering, shipment, and delivery was seamless. If you're looking for really good products at a reasonable price, check them out!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
thetomb
Site Experience Feedback
Oct 27, 2024
I wish there was a way to order the SSD without the tools. I might have saved a few pennies.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We appreciate your suggestion about ordering the SSD without the tools. We’re always looking for ways to enhance our offerings, so your input is valuable to us!
mostly good but???
Site Experience Feedback
Oct 27, 2024
The small print of extra charge possibility was a pretty big surprise and no where to really go. I continued with order mostly because of the online help I received from customer support before I ordered.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
mostly good but???
Post-Delivery Feedback
Nov 13, 2024
Online help worked well phone and email but was directed to online order which worked well too no complaints. But if I had waited a day I think I could have gotten a better price but timing is sometimes everything!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that our customer support was helpful, but we apologize for any confusion regarding the extra charge possibility. We appreciate your input and will work on making this information cl...
Read full response »Online Shopper
Site Experience Feedback
Nov 13, 2024
Called your tech support to solve a problem, and after discussion it was determined that I needed a Mac of certain vintage to get the results I need. Was directed to your website to purchase the required equipment, all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that our technical representatives were able to point you in the right direction!
Online Shopper
Site Experience Feedback
Nov 13, 2024
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that our site was easy to navigate.
AlexLeo
Site Experience Feedback
Nov 13, 2024
Easy to find the items I wanted, even for an older MacBook Pro.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that it was easy to find what you needed.
Online Shopper
Post-Delivery Feedback
Nov 13, 2024
Great experience all around.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »