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MacSales.com Reviews - 5,816 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 221 - 240 of 5,816

Mainsley Design

Post-Delivery Feedback

Nov 07, 2024

Was looking for an older MacBook for my wife and you all had great prices and selection and the condition was great

TEM

Site Experience Feedback

Oct 16, 2024

easy to navigate around site to find what I needed.

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that the site was easy for you to navigate and find what you needed.

Online Shopper

Site Experience Feedback

Nov 07, 2024

All good!

From MacSales.com

Thank you for the feedback.

BadBilly

Post-Delivery Feedback

Nov 07, 2024

I've purchased many items from MacSales and have always been 100% satisfied. Most recently, a MacPro and an iMac. The prices are very reasonable and I like that you can configure the computer to what you want.

Zander

Site Experience Feedback

Nov 07, 2024

The website is easy to use and checkout is a breeze, product pricing is pretty fair and close to what everywhere else is!

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that the website was easy for you to use and that checkout was a breeze!

Jim

Site Experience Feedback

Nov 07, 2024

My experiences purchasing from MacSales have always been great. So recently when I needed more external storage for my Mac, I went right to their site. Plenty of good options.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience purchasing from us and that you found the item you were looking for.

siggy

Site Experience Feedback

Nov 07, 2024

excellent

From MacSales.com

Thank you for the feedback.

Online Shopper

Post-Delivery Feedback

Nov 06, 2024

One of the worst experiences . I live overseas. In another time zone. Three nights I went to submit chat and filled in all details only to be told its closed. There was NO OTHER WAY to contact OWC after business hours to change the order and add an item aftert I made the order. NOTHING INFURIATES CUSTOMERS MORE THAN BEING UNABLE TO CONTACT SELLER AFTER SALE UNLESS I STAY UP TILL 4AM. WHEN I DID THEY HAD PACKED THE ITEM WHICH WAS THE FOLLOWING MORNING. DO NOT ADVERTISE CONTACT US WHEN YOU DO NOT ANSWER OR LEAVE A WAY TO CONTACT THAT WORKS.

Jay Cea

Site Experience Feedback

Nov 06, 2024

Good

From MacSales.com

Thank you for the feedback.

Frank Rizzo

Site Experience Feedback

Nov 06, 2024

Amazing service from OWC. The tech took the time to explain things, listened very good and helped me with equipment decisions to meet my needs. Always top notch service, a rarity these days.

From MacSales.com

Thank you for the wonderful feedback. We are so happy to hear that our techs took the time to answer all of your questions and find the items that fit your needs.

Dean

Post-Delivery Feedback

Nov 06, 2024

Was able to speak to agent quickly. Agent was very professional and knowledgeable about product I was purchasing.

Jerry S.

Site Experience Feedback

Nov 06, 2024

got an email that led me to check out the site and saw the under the desk holder for the mac studio and just couldn't live without it. can't wait.

From MacSales.com

Thank you for the wonderful feedback.

Online Shopper

Site Experience Feedback

Oct 29, 2024

As always MAcSales is great.

From MacSales.com

Thank you for your continued support! We’re thrilled to hear that you always have a great experience with us.

Tray

Site Experience Feedback

Nov 06, 2024

Sales agent was very helpful, explaining the differences in components and features.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that your sales agent was helpful and explained everything you need!

Steve

Site Experience Feedback

Nov 06, 2024

No problems whatsoever. Presale support is superb. So glad I discovered OWC.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had no problems!

Online Shopper

Site Experience Feedback

Nov 06, 2024

Buying a charger for a 2019 MacBook Pro, not listed. Had to go to apple support to find out it uses a 61 watt charger, back to OWC to order what’s listed for 2019 MacBook.

From MacSales.com

Thank you for the feedback. We will pass along this frustration to our team to get this issue looked into.

Nikonhermit

Post-Delivery Feedback

Nov 06, 2024

Computer is DOA. Can "see" all WiFi channels in neighborhood but cannot log on to any-including mine-when supplied the correct log-in.

Online Shopper

Site Experience Feedback

Nov 06, 2024

Very Good

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience.

Online Shopper

Site Experience Feedback

Nov 06, 2024

Clarity & Transparency

From MacSales.com

Thank you for the wonderful feedback.

Siggy

Site Experience Feedback

Nov 05, 2024

Great resource. Filled with information. Will continue to support.

From MacSales.com

Thank you for your kind review! We're so glad to hear that you find our resources helpful and informative. We truly appreciate your support and look forward to continuing to serve you in the future.