MacSales.com Reviews - 5,816 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 221 - 240 of 5,816
Mainsley Design
Post-Delivery Feedback
Nov 07, 2024
Was looking for an older MacBook for my wife and you all had great prices and selection and the condition was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TEM
Site Experience Feedback
Oct 16, 2024
easy to navigate around site to find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that the site was easy for you to navigate and find what you needed.
Online Shopper
Site Experience Feedback
Nov 07, 2024
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
BadBilly
Post-Delivery Feedback
Nov 07, 2024
I've purchased many items from MacSales and have always been 100% satisfied. Most recently, a MacPro and an iMac. The prices are very reasonable and I like that you can configure the computer to what you want.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Zander
Site Experience Feedback
Nov 07, 2024
The website is easy to use and checkout is a breeze, product pricing is pretty fair and close to what everywhere else is!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that the website was easy for you to use and that checkout was a breeze!
Jim
Site Experience Feedback
Nov 07, 2024
My experiences purchasing from MacSales have always been great. So recently when I needed more external storage for my Mac, I went right to their site. Plenty of good options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience purchasing from us and that you found the item you were looking for.
siggy
Site Experience Feedback
Nov 07, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Online Shopper
Post-Delivery Feedback
Nov 06, 2024
One of the worst experiences . I live overseas. In another time zone. Three nights I went to submit chat and filled in all details only to be told its closed. There was NO OTHER WAY to contact OWC after business hours to change the order and add an item aftert I made the order. NOTHING INFURIATES CUSTOMERS MORE THAN BEING UNABLE TO CONTACT SELLER AFTER SALE UNLESS I STAY UP TILL 4AM. WHEN I DID THEY HAD PACKED THE ITEM WHICH WAS THE FOLLOWING MORNING. DO NOT ADVERTISE CONTACT US WHEN YOU DO NOT ANSWER OR LEAVE A WAY TO CONTACT THAT WORKS.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: 2
- Full ratings for this review »
Jay Cea
Site Experience Feedback
Nov 06, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Frank Rizzo
Site Experience Feedback
Nov 06, 2024
Amazing service from OWC. The tech took the time to explain things, listened very good and helped me with equipment decisions to meet my needs. Always top notch service, a rarity these days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are so happy to hear that our techs took the time to answer all of your questions and find the items that fit your needs.
Dean
Post-Delivery Feedback
Nov 06, 2024
Was able to speak to agent quickly. Agent was very professional and knowledgeable about product I was purchasing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jerry S.
Site Experience Feedback
Nov 06, 2024
got an email that led me to check out the site and saw the under the desk holder for the mac studio and just couldn't live without it. can't wait.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Online Shopper
Site Experience Feedback
Oct 29, 2024
As always MAcSales is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued support! We’re thrilled to hear that you always have a great experience with us.
Tray
Site Experience Feedback
Nov 06, 2024
Sales agent was very helpful, explaining the differences in components and features.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that your sales agent was helpful and explained everything you need!
Steve
Site Experience Feedback
Nov 06, 2024
No problems whatsoever. Presale support is superb. So glad I discovered OWC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had no problems!
Online Shopper
Site Experience Feedback
Nov 06, 2024
Buying a charger for a 2019 MacBook Pro, not listed. Had to go to apple support to find out it uses a 61 watt charger, back to OWC to order what’s listed for 2019 MacBook.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along this frustration to our team to get this issue looked into.
Nikonhermit
Post-Delivery Feedback
Nov 06, 2024
Computer is DOA. Can "see" all WiFi channels in neighborhood but cannot log on to any-including mine-when supplied the correct log-in.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: 2
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
Very Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Online Shopper
Site Experience Feedback
Nov 06, 2024
Clarity & Transparency
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Siggy
Site Experience Feedback
Nov 05, 2024
Great resource. Filled with information. Will continue to support.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your kind review! We're so glad to hear that you find our resources helpful and informative. We truly appreciate your support and look forward to continuing to serve you in the future.