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MacSales.com Reviews - 5,842 Review - 9.3/10

Nov 27, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.7 out of 10

Recent Reviews for MacSales.com

Showing 201 - 220 of 5,842

KH Silver Spring

Site Experience Feedback

Nov 09, 2024

OWC and MacSales are the best, most reliable sources for Mac sales and support and are on par with Apple herself. Thanks.

From MacSales.com

Thank you so much for your incredible review! We’re honored by your kind words and thrilled to hear that you consider OWC/MacSales to be on par with Apple in terms of reliability and support. We take great pride in providing top-q...

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Online Shopper

Post-Delivery Feedback

Nov 09, 2024

I dislike online shopping. I attempted to buy a similar product from microcenter but they refused to sell it without buying installation service. Ultimately they don’t want my business, and I know owc to be a trustworthy vendor, so I bought online. I like that the shopping experience on owc is simple. Get yer shit, pay, and leave. Very old school.

No Thank You

Site Experience Feedback

Nov 09, 2024

We couldn't login and did not get a code to reset our info, so I just made a new account, even though I think I had an old one, too.

From MacSales.com

Thank you for your feedback, and we’re sorry to hear you had trouble logging in. We understand how frustrating that can be. If you ever need help with your account or resetting your information in the future, please don’t hesitate...

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jrk4251

Site Experience Feedback

Oct 26, 2024

Found what I was looking for but only after searching a bit for it. Also, at checkout there was no option for PayPal and I have used PayPal before.


Post-Delivery Feedback

Nov 09, 2024

I ordered an open box 14 point Thunderbolt 3 dock for my iMac. It shipped quickly and arrived quickly. Then it sat on my front porch for a week because it arrived much more quickly than even UPS suggested it would. My doorbell camera kept close watch over it so i knew it was safe. My neighbor picked it up and held it for me when they saw it. I got it hooked up today.

From MacSales.com

Thank you for your feedback! We’re glad you found what you were looking for, but we apologize for any difficulty during your search. Just to note, we do still offer PayPal as a payment option!

Mo

Post-Delivery Feedback

Nov 09, 2024

Due to some issues of my Mac not starting up with the new ram, I ended up talking to three or four different tech support peeps. Every single one was absolutely fabulous and amazingly helpful. They were able to get me back up and running in no time. Definitely loved my experience and definitely will be back.

André

Site Experience Feedback

Oct 30, 2024

Straight forward and professional but more expensive


Post-Delivery Feedback

Nov 09, 2024

Website is easy, support is perfect, prices are a bit high, quality and availability perfect. Delivery by UPS was a bit disorganized and it was not clear that customs could be paid in advance

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a straight forward experience. We will pass along the frustration caused by the prices of the items.

Skelzie

Site Experience Feedback

Nov 08, 2024

Nothing to say, I found it, I ordered it and look forward to receiving it.

From MacSales.com

Thank you for your review! We're happy to hear you found what you were looking for and placed your order. We hope your item arrives quickly and meets your expectations.

JB

Site Experience Feedback

Nov 08, 2024

I had no issues.

From MacSales.com

Thank you for your review! We're glad to hear everything went smoothly.

Tim493

Site Experience Feedback

Nov 08, 2024

Everything was good, except the price of the thunderbolt dick. I got one cheaper on evil bay for $130 cheaper.

From MacSales.com

Thank you for your review and feedback! We're glad to hear that everything went smoothly with your purchase. We understand that price is an important consideration, and we always strive to offer competitive pricing while providin...

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moshimoshi

Site Experience Feedback

Nov 08, 2024

description is clear, easy to navigate

From MacSales.com

Thank you for the great feedback! We're so glad to hear that you found the description clear and the site easy to navigate. We strive to make your shopping experience as straightforward as possible, and it's wonderful to know tha...

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Online Shopper

Site Experience Feedback

Nov 08, 2024

need a part you have

From MacSales.com

Thank you for your review! We're glad to hear that we had the part you're looking for.

easy purchase

Site Experience Feedback

Nov 02, 2024

Very easy to buy.


Post-Delivery Feedback

Nov 08, 2024

I bought this on a Sunday. My order was not processed until Tuesday. I paid for 2 day shipping. I was leaving town on Thursday so I needed it by Wednesday. When I checked tracking on Tuesday it still was showing that a label was created but the item was not delivered to UPS. I had to call and spend more money to have it delivered the next day. Although the person I spoke with was very helpful and the item was delivered on Wednesday, I was not happy I had to spend another $50 on shipping.

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Bozco

Site Experience Feedback

Nov 08, 2024

Fast - good info - great ease of use

From MacSales.com

Thank you for the great review! We're so glad to hear that you found our service fast, informative, and easy to use. We strive to make every experience as smooth and efficient as possible, and it's wonderful to know we succeeded

Jefferson Bodine

Site Experience Feedback

Oct 16, 2024

I thought your used MAC prices were reasonable. I called your customer service and your technical support and everyone was helpful and knowledgeable. However, since I live in California I was not able to purchase an extended warrantee plan which almost caused me to cancel the sell.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience with our customer service team. We apologize that our extended warranty plans are not available in California.

Dave

Site Experience Feedback

Nov 08, 2024

the info was helpful and easy to find.

From MacSales.com

Thank you for your positive feedback! We're thrilled to hear that the information was helpful and easy to find. We strive to make everything as straightforward as possible for our customers, and it’s great to know that we hit the...

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Tito51

Site Experience Feedback

Nov 08, 2024

Clean and easy to navigate. As usual buying from OWC

From MacSales.com

Thank you for your great review! We're so glad to hear you found our site clean and easy to navigate. We always aim to make your shopping experience as smooth as possible, and it's great to know we’re meeting that goal.

Edie

Site Experience Feedback

Oct 28, 2024

The website is easy to use; I particularly like the email "Link to your saved OWC Cart" feature because I could get right back to it as soon as I was ready to purchase.

From MacSales.com

Thank you for your feedback! We’re glad to hear you find our website easy to use and that the "Link to your saved OWC Cart" feature has been helpful for you. We appreciate your support!

GSP

Site Experience Feedback

Nov 07, 2024

want better fast find refurbished

From MacSales.com

Thank you for the feedback.

Lars

Site Experience Feedback

Nov 07, 2024

Worked very well

From MacSales.com

We are glad to hear that everything worked out very well.

Online Shopper

Post-Delivery Feedback

Nov 07, 2024

I settled on a 2TB SSD. The 4TB SSD I wanted was out of stock. There was a higher performance 4TB, but it was also a lot more expensive than the out of stock item.