MacSales.com Reviews - 5,842 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 7% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.7 out of 10
Recent Reviews for MacSales.com
Showing 201 - 220 of 5,842
KH Silver Spring
Site Experience Feedback
Nov 09, 2024
OWC and MacSales are the best, most reliable sources for Mac sales and support and are on par with Apple herself. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your incredible review! We’re honored by your kind words and thrilled to hear that you consider OWC/MacSales to be on par with Apple in terms of reliability and support. We take great pride in providing top-q...
Read full response »Online Shopper
Post-Delivery Feedback
Nov 09, 2024
I dislike online shopping. I attempted to buy a similar product from microcenter but they refused to sell it without buying installation service. Ultimately they don’t want my business, and I know owc to be a trustworthy vendor, so I bought online. I like that the shopping experience on owc is simple. Get yer shit, pay, and leave. Very old school.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
No Thank You
Site Experience Feedback
Nov 09, 2024
We couldn't login and did not get a code to reset our info, so I just made a new account, even though I think I had an old one, too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback, and we’re sorry to hear you had trouble logging in. We understand how frustrating that can be. If you ever need help with your account or resetting your information in the future, please don’t hesitate...
Read full response »jrk4251
Site Experience Feedback
Oct 26, 2024
Found what I was looking for but only after searching a bit for it. Also, at checkout there was no option for PayPal and I have used PayPal before.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
jrk4251
Post-Delivery Feedback
Nov 09, 2024
I ordered an open box 14 point Thunderbolt 3 dock for my iMac. It shipped quickly and arrived quickly. Then it sat on my front porch for a week because it arrived much more quickly than even UPS suggested it would. My doorbell camera kept close watch over it so i knew it was safe. My neighbor picked it up and held it for me when they saw it. I got it hooked up today.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you found what you were looking for, but we apologize for any difficulty during your search. Just to note, we do still offer PayPal as a payment option!
Mo
Post-Delivery Feedback
Nov 09, 2024
Due to some issues of my Mac not starting up with the new ram, I ended up talking to three or four different tech support peeps. Every single one was absolutely fabulous and amazingly helpful. They were able to get me back up and running in no time. Definitely loved my experience and definitely will be back.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
André
Site Experience Feedback
Oct 30, 2024
Straight forward and professional but more expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
André
Post-Delivery Feedback
Nov 09, 2024
Website is easy, support is perfect, prices are a bit high, quality and availability perfect. Delivery by UPS was a bit disorganized and it was not clear that customs could be paid in advance
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a straight forward experience. We will pass along the frustration caused by the prices of the items.
Skelzie
Site Experience Feedback
Nov 08, 2024
Nothing to say, I found it, I ordered it and look forward to receiving it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're happy to hear you found what you were looking for and placed your order. We hope your item arrives quickly and meets your expectations.
JB
Site Experience Feedback
Nov 08, 2024
I had no issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear everything went smoothly.
Tim493
Site Experience Feedback
Nov 08, 2024
Everything was good, except the price of the thunderbolt dick. I got one cheaper on evil bay for $130 cheaper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review and feedback! We're glad to hear that everything went smoothly with your purchase. We understand that price is an important consideration, and we always strive to offer competitive pricing while providin...
Read full response »moshimoshi
Site Experience Feedback
Nov 08, 2024
description is clear, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We're so glad to hear that you found the description clear and the site easy to navigate. We strive to make your shopping experience as straightforward as possible, and it's wonderful to know tha...
Read full response »Online Shopper
Site Experience Feedback
Nov 08, 2024
need a part you have
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear that we had the part you're looking for.
easy purchase
Site Experience Feedback
Nov 02, 2024
Very easy to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
easy purchase
Post-Delivery Feedback
Nov 08, 2024
I bought this on a Sunday. My order was not processed until Tuesday. I paid for 2 day shipping. I was leaving town on Thursday so I needed it by Wednesday. When I checked tracking on Tuesday it still was showing that a label was created but the item was not delivered to UPS. I had to call and spend more money to have it delivered the next day. Although the person I spoke with was very helpful and the item was delivered on Wednesday, I was not happy I had to spend another $50 on shipping.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 3
- Customer Support: 7
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Bozco
Site Experience Feedback
Nov 08, 2024
Fast - good info - great ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the great review! We're so glad to hear that you found our service fast, informative, and easy to use. We strive to make every experience as smooth and efficient as possible, and it's wonderful to know we succeeded
Jefferson Bodine
Site Experience Feedback
Oct 16, 2024
I thought your used MAC prices were reasonable. I called your customer service and your technical support and everyone was helpful and knowledgeable. However, since I live in California I was not able to purchase an extended warrantee plan which almost caused me to cancel the sell.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience with our customer service team. We apologize that our extended warranty plans are not available in California.
Dave
Site Experience Feedback
Nov 08, 2024
the info was helpful and easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We're thrilled to hear that the information was helpful and easy to find. We strive to make everything as straightforward as possible for our customers, and it’s great to know that we hit the...
Read full response »Tito51
Site Experience Feedback
Nov 08, 2024
Clean and easy to navigate. As usual buying from OWC
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your great review! We're so glad to hear you found our site clean and easy to navigate. We always aim to make your shopping experience as smooth as possible, and it's great to know we’re meeting that goal.
Edie
Site Experience Feedback
Oct 28, 2024
The website is easy to use; I particularly like the email "Link to your saved OWC Cart" feature because I could get right back to it as soon as I was ready to purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you find our website easy to use and that the "Link to your saved OWC Cart" feature has been helpful for you. We appreciate your support!
GSP
Site Experience Feedback
Nov 07, 2024
want better fast find refurbished
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Lars
Site Experience Feedback
Nov 07, 2024
Worked very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that everything worked out very well.
Online Shopper
Post-Delivery Feedback
Nov 07, 2024
I settled on a 2TB SSD. The 4TB SSD I wanted was out of stock. There was a higher performance 4TB, but it was also a lot more expensive than the out of stock item.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »