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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 30, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1541 - 1560 of 5,787

Online Shopper

Site Experience Feedback

Jul 28, 2024

When you go to check out, most sites have options of venmo, paypal, zelle, etc. Once you are logged in, you don't have that option.

From MacSales.com

Thanks for your feedback. Currently, our checkout page supports Affirm, PayPal, Amazon Pay, Apple Pay, and Credit Card options. We’re always looking to improve our services, so we appreciate your feedback. If you have any other qu...

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SpamOfDeath

Site Experience Feedback

Jul 28, 2024

The search function is recursive. I was searching for a thunderbolt dock but also wanted to compare a USB-C dock. Limiting the search to USC-C gives you the general dock category; click that and its just the list of all items that contain USB-C

From MacSales.com

Thank you for your feedback! We understand that a more specific search function would be helpful. Currently, the search results can sometimes be broad, including all items containing the searched term. We'll take your suggestion i...

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Barbmac

Post-Delivery Feedback

Jul 28, 2024

I am happy to have the Thunderbolt 3 dock, it works well for my needs. However, I was sure that I ordered a dock in new condition, and it arrived with scratches and missing cling wrap on the top, which tells me it was not new. I checked my order receipt and it cleverly does not state the new or used condition of the item. Since it works, and returning it is a hassle, I'll keep it; but now I don't easily trust OWC, and will have to watch out very vigilantly when shopping there. Also I am a bit bummed that a few days after I received the item, it went down in price by $10!

MrDavros

Site Experience Feedback

Jul 20, 2024

Quick and efficient

From MacSales.com

Thanks for the feedback! We're glad to hear that you found the process quick and efficient. If you need anything else, just let us know!

BR

Site Experience Feedback

Jul 28, 2024

I needed more info on the SD card reader

From MacSales.com

Thank you so much for taking the time to provide your feedback. Please reach out to us directly, and we would be more than happy to assist you with any additional details you need.

DaveS

Site Experience Feedback

Jul 28, 2024

Nice Mac connectivity options. I'm not interested in used computers; but will keep this option in mind for others.

From MacSales.com

Great to hear you found the Mac connectivity options appealing! If you have any specific needs or questions about new products or accessories, feel free to ask. If you ever reconsider used options, or if you need any assistance wi...

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Bill

Site Experience Feedback

Jul 17, 2024

Very easy to answer

From MacSales.com

We are thrilled to hear that you had a good experience.

William

Site Experience Feedback

Jul 28, 2024

Love that you guys have detailed videos as to how to install the items!

From MacSales.com

We’re glad you love the detailed installation videos! They’re designed to make the process as smooth as possible. If you have any questions or need further assistance, feel free to reach out. https://eshop.macsales.com/Service/

Mongo

Site Experience Feedback

Jul 22, 2024

this is the second or third time I used this site and as usual always a pleasure

From MacSales.com

Thank you for being a returning customer! We're delighted to hear that you've had a pleasant experience with us once again. We appreciate your continued support and look forward to working with you in the future! Please feel free ...

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Todd

Site Experience Feedback

Jul 28, 2024

I've never had any issues using the website. It's easy to navigate and make purchases. I especially appreciate the instructional videos.

From MacSales.com

We’re thrilled to hear that you’ve had a great experience with our website and instructional videos! If you ever need further assistance or have any questions, don’t hesitate to reach out. Thanks for your continued support! https:...

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JW

Site Experience Feedback

Jul 27, 2024

Great price. Exactly what I need to easily dock my M1 MBP with my old Thunderbolt Display

From MacSales.com

We're glad you found exactly what you needed at a great price! If you have any more questions or need further assistance, feel free to ask. Enjoy your setup with your M1 MBP and Thunderbolt Display! https://eshop.macsales.com/Serv...

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Ramjet

Site Experience Feedback

Jul 27, 2024

great purchase experience. great price. Have used their hub and am satisfied with it.

From MacSales.com

Thank you for the positive feedback! We're thrilled to hear that you had a great purchase experience and are satisfied with your hub. If you need anything else or have more questions, we're here to help! https://eshop.macsales.com...

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Online Shopper

Site Experience Feedback

Jul 27, 2024

The website was a bit slow during checkout, but did work. Was easy to find product, checkout, etc.

From MacSales.com

Thanks for your feedback! We're glad you found it easy to find and checkout for your product. We appreciate the heads-up about the website speed and will work on improving it. If you have any further questions or need assistance, ...

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TomB

Site Experience Feedback

Jul 12, 2024

Excellent price for replacing an even older MacMini with one that will run the current macOS version. The optional service agreement (with I have not yet purchased, but probably will), is an excellent feature.


Post-Delivery Feedback

Jul 27, 2024

Everything was great especially the price for the configuration I wanted. The surprise was that it came with a European power cable, which didn't matter because I'm loaded with compatible cables already. This surprise did not affect me at all, and I'm completely satisfied with this transaction.

From MacSales.com

That's great to hear! Getting a good deal on replacing an older MacMini and considering the optional service agreement sounds like a smart move. Enjoy your updated setup with the current macOS version!

rbf

Site Experience Feedback

Jul 27, 2024

OWC is my go-to- supplier for Mac products

From MacSales.com

Thank you for making OWC your go-to supplier for Mac products! We're thrilled to be your trusted source. If you need anything or have any questions, just let us know. https://eshop.macsales.com/Service/

DickoCAN

Post-Delivery Feedback

Jul 27, 2024

I found OWC MacSales.com to be simple to use to find the product I was seeking, that it was easy to place my order and both efficient and timely in sending it to me in sturdy bespoke protective packaging.

70s basketball player

Site Experience Feedback

Jul 17, 2024

From my 70s childhood to now, 1970, I was 9. The space age race was a big boost for fun, fast food, struggles in fun to beat the clock. I feel younger, not older from study (weird) and now wiring: USB? Well, “c” cables are getting to be 90% of the means of charging. Thanks. I appreciate the price and the offer. It restores 70s junk food, peace is fun, I can hardly wait to set up my next electronics!


Post-Delivery Feedback

Jul 27, 2024

Losing faith in memory for a year because my external drive was in water for 3 seconds, a strained “c” cable connection totally disconnected me from my computer. I have it all back. Thank you for creating this.

From MacSales.com

Thank you for the feedback.

Dave

Site Experience Feedback

Jul 27, 2024

I needed memory other site were too confusing. So I found it fast on OWC.

From MacSales.com

We’re glad to hear you found what you needed quickly on OWC! We aim to make the process as straightforward as possible. If you need any more help or have questions, feel free to reach out. https://eshop.macsales.com/Service/

The Dentist

Site Experience Feedback

Jul 27, 2024

Navigation and product choosing could be improved

From MacSales.com

Thank you for the feedback! We’re always looking to improve our site, and your input on navigation and product selection is valuable. If you have specific suggestions or issues, feel free to share them, and we'll work on making th...

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rhmcbride

Site Experience Feedback

Jul 27, 2024

Processing of order steps seemed a little slow today compared to other orders Do not have a guess as to the reason- but using Linux system rather than MAC-OS No errors or other problems other than slowness

From MacSales.com

Thank you for letting us know about the slower processing of your order. It's unusual, and we'll investigate what might have caused the delay. If you continue to experience issues or need assistance with your order, please reach o...

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