MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1541 - 1560 of 5,787
Online Shopper
Site Experience Feedback
Jul 28, 2024
When you go to check out, most sites have options of venmo, paypal, zelle, etc. Once you are logged in, you don't have that option.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thanks for your feedback. Currently, our checkout page supports Affirm, PayPal, Amazon Pay, Apple Pay, and Credit Card options. We’re always looking to improve our services, so we appreciate your feedback. If you have any other qu...
Read full response »SpamOfDeath
Site Experience Feedback
Jul 28, 2024
The search function is recursive. I was searching for a thunderbolt dock but also wanted to compare a USB-C dock. Limiting the search to USC-C gives you the general dock category; click that and its just the list of all items that contain USB-C
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We understand that a more specific search function would be helpful. Currently, the search results can sometimes be broad, including all items containing the searched term. We'll take your suggestion i...
Read full response »Barbmac
Post-Delivery Feedback
Jul 28, 2024
I am happy to have the Thunderbolt 3 dock, it works well for my needs. However, I was sure that I ordered a dock in new condition, and it arrived with scratches and missing cling wrap on the top, which tells me it was not new. I checked my order receipt and it cleverly does not state the new or used condition of the item. Since it works, and returning it is a hassle, I'll keep it; but now I don't easily trust OWC, and will have to watch out very vigilantly when shopping there. Also I am a bit bummed that a few days after I received the item, it went down in price by $10!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MrDavros
Site Experience Feedback
Jul 20, 2024
Quick and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thanks for the feedback! We're glad to hear that you found the process quick and efficient. If you need anything else, just let us know!
BR
Site Experience Feedback
Jul 28, 2024
I needed more info on the SD card reader
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. Please reach out to us directly, and we would be more than happy to assist you with any additional details you need.
DaveS
Site Experience Feedback
Jul 28, 2024
Nice Mac connectivity options. I'm not interested in used computers; but will keep this option in mind for others.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Great to hear you found the Mac connectivity options appealing! If you have any specific needs or questions about new products or accessories, feel free to ask. If you ever reconsider used options, or if you need any assistance wi...
Read full response »Bill
Site Experience Feedback
Jul 17, 2024
Very easy to answer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had a good experience.
William
Site Experience Feedback
Jul 28, 2024
Love that you guys have detailed videos as to how to install the items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re glad you love the detailed installation videos! They’re designed to make the process as smooth as possible. If you have any questions or need further assistance, feel free to reach out. https://eshop.macsales.com/Service/
Mongo
Site Experience Feedback
Jul 22, 2024
this is the second or third time I used this site and as usual always a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for being a returning customer! We're delighted to hear that you've had a pleasant experience with us once again. We appreciate your continued support and look forward to working with you in the future! Please feel free ...
Read full response »Todd
Site Experience Feedback
Jul 28, 2024
I've never had any issues using the website. It's easy to navigate and make purchases. I especially appreciate the instructional videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re thrilled to hear that you’ve had a great experience with our website and instructional videos! If you ever need further assistance or have any questions, don’t hesitate to reach out. Thanks for your continued support! https:...
Read full response »JW
Site Experience Feedback
Jul 27, 2024
Great price. Exactly what I need to easily dock my M1 MBP with my old Thunderbolt Display
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're glad you found exactly what you needed at a great price! If you have any more questions or need further assistance, feel free to ask. Enjoy your setup with your M1 MBP and Thunderbolt Display! https://eshop.macsales.com/Serv...
Read full response »Ramjet
Site Experience Feedback
Jul 27, 2024
great purchase experience. great price. Have used their hub and am satisfied with it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We're thrilled to hear that you had a great purchase experience and are satisfied with your hub. If you need anything else or have more questions, we're here to help! https://eshop.macsales.com...
Read full response »Online Shopper
Site Experience Feedback
Jul 27, 2024
The website was a bit slow during checkout, but did work. Was easy to find product, checkout, etc.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thanks for your feedback! We're glad you found it easy to find and checkout for your product. We appreciate the heads-up about the website speed and will work on improving it. If you have any further questions or need assistance, ...
Read full response »TomB
Site Experience Feedback
Jul 12, 2024
Excellent price for replacing an even older MacMini with one that will run the current macOS version. The optional service agreement (with I have not yet purchased, but probably will), is an excellent feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TomB
Post-Delivery Feedback
Jul 27, 2024
Everything was great especially the price for the configuration I wanted. The surprise was that it came with a European power cable, which didn't matter because I'm loaded with compatible cables already. This surprise did not affect me at all, and I'm completely satisfied with this transaction.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
That's great to hear! Getting a good deal on replacing an older MacMini and considering the optional service agreement sounds like a smart move. Enjoy your updated setup with the current macOS version!
rbf
Site Experience Feedback
Jul 27, 2024
OWC is my go-to- supplier for Mac products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for making OWC your go-to supplier for Mac products! We're thrilled to be your trusted source. If you need anything or have any questions, just let us know. https://eshop.macsales.com/Service/
DickoCAN
Post-Delivery Feedback
Jul 27, 2024
I found OWC MacSales.com to be simple to use to find the product I was seeking, that it was easy to place my order and both efficient and timely in sending it to me in sturdy bespoke protective packaging.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
70s basketball player
Site Experience Feedback
Jul 17, 2024
From my 70s childhood to now, 1970, I was 9. The space age race was a big boost for fun, fast food, struggles in fun to beat the clock. I feel younger, not older from study (weird) and now wiring: USB? Well, “c” cables are getting to be 90% of the means of charging. Thanks. I appreciate the price and the offer. It restores 70s junk food, peace is fun, I can hardly wait to set up my next electronics!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
70s basketball player
Post-Delivery Feedback
Jul 27, 2024
Losing faith in memory for a year because my external drive was in water for 3 seconds, a strained “c” cable connection totally disconnected me from my computer. I have it all back. Thank you for creating this.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Dave
Site Experience Feedback
Jul 27, 2024
I needed memory other site were too confusing. So I found it fast on OWC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We’re glad to hear you found what you needed quickly on OWC! We aim to make the process as straightforward as possible. If you need any more help or have questions, feel free to reach out. https://eshop.macsales.com/Service/
The Dentist
Site Experience Feedback
Jul 27, 2024
Navigation and product choosing could be improved
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We’re always looking to improve our site, and your input on navigation and product selection is valuable. If you have specific suggestions or issues, feel free to share them, and we'll work on making th...
Read full response »rhmcbride
Site Experience Feedback
Jul 27, 2024
Processing of order steps seemed a little slow today compared to other orders Do not have a guess as to the reason- but using Linux system rather than MAC-OS No errors or other problems other than slowness
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for letting us know about the slower processing of your order. It's unusual, and we'll investigate what might have caused the delay. If you continue to experience issues or need assistance with your order, please reach o...
Read full response »