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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 30, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1521 - 1540 of 5,787

Michelle

Site Experience Feedback

Jul 30, 2024

It was great

From MacSales.com

Thank you for the positive feedback. We are thrilled to hear you had a great shopping experience!

DNA guy

Site Experience Feedback

Jul 20, 2024

Worked well


Post-Delivery Feedback

Jul 30, 2024

Placed the order online and product was delivered promptly and effectively.

From MacSales.com

We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.

Skoobytime

Site Experience Feedback

Jul 21, 2024

Good deals, nice website.


Post-Delivery Feedback

Jul 30, 2024

All good experiences. I like your prices and feel I got a good item for fair price. Mac mini is very nice.

From MacSales.com

Thanks for your feedback! We're glad you found good deals and enjoyed our website. If you have any more comments or need assistance, just let us know! https://eshop.macsales.com/Service/

nysecretweapon

Site Experience Feedback

Jul 16, 2024

great service always

From MacSales.com

Thank you for the wonderful feedback.

Online Shopper

Site Experience Feedback

Jul 22, 2024

MacSales is the best! Great support and service. Used them for years.

From MacSales.com

Thank you for your loyalty and positive feedback! We're thrilled to hear that you've had great support and service from us over the years. Here's to many more! Please feel free to contact us if you have any further questions, com...

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Charlie

Site Experience Feedback

Jul 29, 2024

Very simple to check out. Unfortunately, the insurance I would like to have is not available in California.

From MacSales.com

Thank you for your feedback! We're glad to hear the checkout process was simple. We apologize that the Eclipse Protection Plan isn't currently available in California. Please feel free to contact us if you have any further questio...

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cj

Post-Delivery Feedback

Jul 29, 2024

Good experience, I will be purchasing more products OWC.

Alex

Site Experience Feedback

Jul 29, 2024

Great products and shopping experience

From MacSales.com

Thank you! We’re glad you had a great experience and that you enjoy our quality products.

WilliamJ

Site Experience Feedback

Jul 20, 2024

OWC’s website is great and well organized. I appreciate having both detailed product info and how to videos. Best online experience in the Mac world.


Post-Delivery Feedback

Jul 29, 2024

OWC is great to work with before and after your purchase. The installation and product info videos are great. After purchase their support team is very responsive and knowledgeable.

From MacSales.com

Thank you for the fantastic feedback! We’re glad you find our website well-organized and useful. It's great to hear that the detailed product info and how-to videos are making your experience better. If you have any suggestions or...

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Tomas

Site Experience Feedback

Jul 29, 2024

The product that you guys offer are great. Plus OWC protects you from any fraudulent credit card orders. THATS GREAT

From MacSales.com

Thank you for your positive feedback! We’re thrilled you’re happy with our products and appreciate the extra security we provide!

Frank M

Site Experience Feedback

Jul 29, 2024

Satisfied Repeat Customer

From MacSales.com

Thank you for your continued support. We are thrilled to hear you had another great shopping experience with us! Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com...

Read full response »

Darren

Post-Delivery Feedback

Jul 29, 2024

Ordering process, communication, tracking and delivery was all great. I did receive my iMac on time...however it took me longer to setup and get functioning than I anticipated. The keyboard and mouse (bluetooth) connection was challenging, the MacOS had not been updated to current version, even getting online (without mouse and keyboard) was challenging. I was able to figure everything out, but I would have preferred the iMac be more 'ready to go' than it actually was. I have a good working experience with iMacs and the MacOS, so I was able to work through this without contacting support. However, most users would not have been able to do this without help.

Online Shopper

Site Experience Feedback

Jul 29, 2024

It was all good.

From MacSales.com

Thank you for the positive feedback. We are glad to hear you had a nice shopping experience with us! Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.com/Service/

Luke M

Site Experience Feedback

Jul 29, 2024

I loved it. It was very easy to find things and check out. I appreciated the suggested purchase item in the cart. I suspect I had the tools separately, but the idea of tracking them down when I could get them at a discounted price was great.

From MacSales.com

Thank you for your feedback! We’re delighted you found our site easy to use and liked the suggested items.

Pajaro

Site Experience Feedback

Jul 29, 2024

This is my first time purchasing from your site so I have yet to experience the full experience.

From MacSales.com

Thank you for making your first purchase with us! We're excited for you to experience everything we have to offer! Please feel free to contact us if you have any further questions, comments, or concerns.  https://eshop.macsales.co...

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JD

Site Experience Feedback

Jul 29, 2024

Updating an iMac and was given the info for quick and easy ram update

From MacSales.com

Thank you for your feedback! We're glad to hear that the RAM update information was helpful and made upgrading your iMac quick and easy. Please feel free to contact us if you have any further questions, comments, or concerns.  htt...

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lane

Site Experience Feedback

Jul 29, 2024

i was unhappy the price increased between first looking at the product and being ready to purchase the product. the website was OK, not particularly easy to navigate but not very frustrating either

From MacSales.com

We understand your frustration with the price increase between your initial interest and purchase. We're constantly working to improve our website's navigation and user experience, so your feedback is valuable. Thank you for shari...

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N/A

Site Experience Feedback

Jul 28, 2024

Fairly straightforward process, however the last time that I ordered from OWC was in 2012... So it's been quite some time. I'm happy that the password reset isn't limited to 12 characters or less, so you get bonus points for allowing a complex password.

From MacSales.com

I'm glad to hear that you found the process straightforward and appreciate the flexibility with password requirements! If you need any help or have questions about your order, feel free to reach out. https://eshop.macsales.com/Ser...

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Online Shopper

Post-Delivery Feedback

Jul 28, 2024

Good

Artbrown

Site Experience Feedback

Jul 28, 2024

Worked very well, no issues

From MacSales.com

Great to hear everything worked smoothly! If you need anything else, just let us know. https://eshop.macsales.com/Service/