MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1521 - 1540 of 5,787
Michelle
Site Experience Feedback
Jul 30, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback. We are thrilled to hear you had a great shopping experience!
DNA guy
Site Experience Feedback
Jul 20, 2024
Worked well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DNA guy
Post-Delivery Feedback
Jul 30, 2024
Placed the order online and product was delivered promptly and effectively.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We are delighted to hear about your positive OWC experience, and your feedback is of great value to us.
Skoobytime
Site Experience Feedback
Jul 21, 2024
Good deals, nice website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skoobytime
Post-Delivery Feedback
Jul 30, 2024
All good experiences. I like your prices and feel I got a good item for fair price. Mac mini is very nice.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thanks for your feedback! We're glad you found good deals and enjoyed our website. If you have any more comments or need assistance, just let us know! https://eshop.macsales.com/Service/
nysecretweapon
Site Experience Feedback
Jul 16, 2024
great service always
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Online Shopper
Site Experience Feedback
Jul 22, 2024
MacSales is the best! Great support and service. Used them for years.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your loyalty and positive feedback! We're thrilled to hear that you've had great support and service from us over the years. Here's to many more! Please feel free to contact us if you have any further questions, com...
Read full response »Charlie
Site Experience Feedback
Jul 29, 2024
Very simple to check out. Unfortunately, the insurance I would like to have is not available in California.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear the checkout process was simple. We apologize that the Eclipse Protection Plan isn't currently available in California. Please feel free to contact us if you have any further questio...
Read full response »cj
Post-Delivery Feedback
Jul 29, 2024
Good experience, I will be purchasing more products OWC.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Jul 29, 2024
Great products and shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you! We’re glad you had a great experience and that you enjoy our quality products.
WilliamJ
Site Experience Feedback
Jul 20, 2024
OWC’s website is great and well organized. I appreciate having both detailed product info and how to videos. Best online experience in the Mac world.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WilliamJ
Post-Delivery Feedback
Jul 29, 2024
OWC is great to work with before and after your purchase. The installation and product info videos are great. After purchase their support team is very responsive and knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback! We’re glad you find our website well-organized and useful. It's great to hear that the detailed product info and how-to videos are making your experience better. If you have any suggestions or...
Read full response »Tomas
Site Experience Feedback
Jul 29, 2024
The product that you guys offer are great. Plus OWC protects you from any fraudulent credit card orders. THATS GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your positive feedback! We’re thrilled you’re happy with our products and appreciate the extra security we provide!
Frank M
Site Experience Feedback
Jul 29, 2024
Satisfied Repeat Customer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your continued support. We are thrilled to hear you had another great shopping experience with us! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com...
Read full response »Darren
Post-Delivery Feedback
Jul 29, 2024
Ordering process, communication, tracking and delivery was all great. I did receive my iMac on time...however it took me longer to setup and get functioning than I anticipated. The keyboard and mouse (bluetooth) connection was challenging, the MacOS had not been updated to current version, even getting online (without mouse and keyboard) was challenging. I was able to figure everything out, but I would have preferred the iMac be more 'ready to go' than it actually was. I have a good working experience with iMacs and the MacOS, so I was able to work through this without contacting support. However, most users would not have been able to do this without help.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 29, 2024
It was all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback. We are glad to hear you had a nice shopping experience with us! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Luke M
Site Experience Feedback
Jul 29, 2024
I loved it. It was very easy to find things and check out. I appreciated the suggested purchase item in the cart. I suspect I had the tools separately, but the idea of tracking them down when I could get them at a discounted price was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re delighted you found our site easy to use and liked the suggested items.
Pajaro
Site Experience Feedback
Jul 29, 2024
This is my first time purchasing from your site so I have yet to experience the full experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for making your first purchase with us! We're excited for you to experience everything we have to offer! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.co...
Read full response »JD
Site Experience Feedback
Jul 29, 2024
Updating an iMac and was given the info for quick and easy ram update
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that the RAM update information was helpful and made upgrading your iMac quick and easy. Please feel free to contact us if you have any further questions, comments, or concerns. htt...
Read full response »lane
Site Experience Feedback
Jul 29, 2024
i was unhappy the price increased between first looking at the product and being ready to purchase the product. the website was OK, not particularly easy to navigate but not very frustrating either
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
We understand your frustration with the price increase between your initial interest and purchase. We're constantly working to improve our website's navigation and user experience, so your feedback is valuable. Thank you for shari...
Read full response »N/A
Site Experience Feedback
Jul 28, 2024
Fairly straightforward process, however the last time that I ordered from OWC was in 2012... So it's been quite some time. I'm happy that the password reset isn't limited to 12 characters or less, so you get bonus points for allowing a complex password.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
I'm glad to hear that you found the process straightforward and appreciate the flexibility with password requirements! If you need any help or have questions about your order, feel free to reach out. https://eshop.macsales.com/Ser...
Read full response »Online Shopper
Post-Delivery Feedback
Jul 28, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Artbrown
Site Experience Feedback
Jul 28, 2024
Worked very well, no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Great to hear everything worked smoothly! If you need anything else, just let us know. https://eshop.macsales.com/Service/