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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 30, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1501 - 1520 of 5,787

CeeRod

Site Experience Feedback

Jul 31, 2024

easy to navigate with plenty of options

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that it was easy to navigate your options.

Jeremy

Site Experience Feedback

Jul 31, 2024

OWC is the only source I go to for my Mac needs. When I am in the market for a refurbished or used Mac, OWC is the only place I trust. I will always recommend OWC to anyone I know with computer needs.

From MacSales.com

Thank you for the feedback. We are glad to hear that we are your only source for your Mac needs.

Ezstacker

Post-Delivery Feedback

Jul 31, 2024

Solid build product, good price

LIBBT

Site Experience Feedback

Jul 31, 2024

Found ipad just like my first, last one (keeps rebooting) cannot fix.

From MacSales.com

We are thrilled to hear that you found the iPad that you were looking for.

Tee

Site Experience Feedback

Jul 31, 2024

Shipping use to be better. Or I’m just used to Amazon

From MacSales.com

We appreciate you taking the time to give us your feedback. We apologize as we do not have as many options as Amazon does for shipping. We will pass your feedback along.

AnthonyWalkerMusic

Site Experience Feedback

Jul 16, 2024

Super good

From MacSales.com

We are thrilled to hear that you had a good experience.

ologist

Site Experience Feedback

Jul 31, 2024

All good, thank you.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience.

Online Shopper

Post-Delivery Feedback

Jul 31, 2024

Contacting customer sales was offered by phone only but the rep was very good.

Tim

Post-Delivery Feedback

Jul 30, 2024

I have received everything I have ordered with very quick delivery everything has worked perfectly.

B

Post-Delivery Feedback

Jul 30, 2024

The product is great but at no time during the purchase process was I aware it was US currency and resulted in $199.00 becoming $379.00 nz it would be an improvement if currencies selection were available during the purchase process

Rick

Site Experience Feedback

Jul 30, 2024

I always read OWC emails. Great place to shop for Apple products!

From MacSales.com

Thank you for your kind words! We’re thrilled you enjoy our emails and find us a great place to shop for Apple products!

Prescu

Site Experience Feedback

Jul 20, 2024

Everything went perfectly as usual. After many previous experiences shopping with MacSales I know this is the place to come to for Mac parts/upgrades/etc and will be back soon as I will be updating some of my older computers.

From MacSales.com

Thank you for your continued trust in us! We’re thrilled to hear that everything went perfectly and that you’ve had such positive experiences shopping with MacSales. We look forward to helping with your future upgrades and compute...

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brunos13

Site Experience Feedback

Jul 30, 2024

All ok

From MacSales.com

Thank you for the positive feedback!

Muttdog

Site Experience Feedback

Jul 17, 2024

Good first experience


Post-Delivery Feedback

Jul 30, 2024

Expected some instructions or info where to find online in the package. Didn't find on site & contacted support. They responded fast with info I needed,

From MacSales.com

We are glad to hear that you had a good first experience.

RIP

Post-Delivery Feedback

Jul 30, 2024

The only issue was that the CPU fan was faulty. The bearing had seen better days. It was not a big issue because I had a fan ready for replacement. I have replaced the fan and it is running perfectly! I am completely satisfied with the computer. Will use your company more in the future.

K

Site Experience Feedback

Jul 30, 2024

GOOD

From MacSales.com

Thank you for the positive feedback! We are glad you had a good shopping experience with us.

Nunezlp

Site Experience Feedback

Jul 20, 2024

As always shopping was easy and fast.


Post-Delivery Feedback

Jul 30, 2024

I saw what I needed and the price was right. Never had a bad experience with any of my orders.

From MacSales.com

Thank you for your feedback! We’re glad to hear that shopping with us continues to be easy and fast. If you need anything else, feel free to reach out!

Online Shopper

Site Experience Feedback

Jul 30, 2024

timely sale need to replace 12tb drive - softraid reporting over 55k hours and drive were onsale

From MacSales.com

Thank you for sharing your feedback with us. We are glad to hear that you were able to find a nice sale to replace the your current drive that has 55k hours on it! Please feel free to contact us if you have any further questions, ...

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Theo

Site Experience Feedback

Jul 22, 2024

Phoned in to determine options to meet my needs. Initially took the cheaper route, but cancelled order then ordered more expensive option. First class people.


Post-Delivery Feedback

Jul 30, 2024

Ordered a USB external drive online and then decided to cancel it 20 min after ordering. Called customer service, who was able to cancel order. Then ordered a Thunderbolt drive, which was delivered on time.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a positive experience.

Chicagomod

Site Experience Feedback

Jul 30, 2024

It's often ambiguous whether a product is merely a drive enclosure or actually include the drive within the enclosure. I assume if the word "enclosure" is not within the product title, it does include the guts. I'm not a techie...

From MacSales.com

Thank you for your feedback! Typically, if a drive is included, the product description will specify the amount of storage. If only the enclosure is being sold, the description will mention just the enclosure or list "0TB" storage...

Read full response »