MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1501 - 1520 of 5,787
CeeRod
Site Experience Feedback
Jul 31, 2024
easy to navigate with plenty of options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that it was easy to navigate your options.
Jeremy
Site Experience Feedback
Jul 31, 2024
OWC is the only source I go to for my Mac needs. When I am in the market for a refurbished or used Mac, OWC is the only place I trust. I will always recommend OWC to anyone I know with computer needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that we are your only source for your Mac needs.
Ezstacker
Post-Delivery Feedback
Jul 31, 2024
Solid build product, good price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
LIBBT
Site Experience Feedback
Jul 31, 2024
Found ipad just like my first, last one (keeps rebooting) cannot fix.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you found the iPad that you were looking for.
Tee
Site Experience Feedback
Jul 31, 2024
Shipping use to be better. Or I’m just used to Amazon
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. We apologize as we do not have as many options as Amazon does for shipping. We will pass your feedback along.
AnthonyWalkerMusic
Site Experience Feedback
Jul 16, 2024
Super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had a good experience.
ologist
Site Experience Feedback
Jul 31, 2024
All good, thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Online Shopper
Post-Delivery Feedback
Jul 31, 2024
Contacting customer sales was offered by phone only but the rep was very good.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Jul 30, 2024
I have received everything I have ordered with very quick delivery everything has worked perfectly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
B
Post-Delivery Feedback
Jul 30, 2024
The product is great but at no time during the purchase process was I aware it was US currency and resulted in $199.00 becoming $379.00 nz it would be an improvement if currencies selection were available during the purchase process
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
Rick
Site Experience Feedback
Jul 30, 2024
I always read OWC emails. Great place to shop for Apple products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled you enjoy our emails and find us a great place to shop for Apple products!
Prescu
Site Experience Feedback
Jul 20, 2024
Everything went perfectly as usual. After many previous experiences shopping with MacSales I know this is the place to come to for Mac parts/upgrades/etc and will be back soon as I will be updating some of my older computers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued trust in us! We’re thrilled to hear that everything went perfectly and that you’ve had such positive experiences shopping with MacSales. We look forward to helping with your future upgrades and compute...
Read full response »brunos13
Site Experience Feedback
Jul 30, 2024
All ok
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Muttdog
Site Experience Feedback
Jul 17, 2024
Good first experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Muttdog
Post-Delivery Feedback
Jul 30, 2024
Expected some instructions or info where to find online in the package. Didn't find on site & contacted support. They responded fast with info I needed,
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you had a good first experience.
RIP
Post-Delivery Feedback
Jul 30, 2024
The only issue was that the CPU fan was faulty. The bearing had seen better days. It was not a big issue because I had a fan ready for replacement. I have replaced the fan and it is running perfectly! I am completely satisfied with the computer. Will use your company more in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
K
Site Experience Feedback
Jul 30, 2024
GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback! We are glad you had a good shopping experience with us.
Nunezlp
Site Experience Feedback
Jul 20, 2024
As always shopping was easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nunezlp
Post-Delivery Feedback
Jul 30, 2024
I saw what I needed and the price was right. Never had a bad experience with any of my orders.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that shopping with us continues to be easy and fast. If you need anything else, feel free to reach out!
Online Shopper
Site Experience Feedback
Jul 30, 2024
timely sale need to replace 12tb drive - softraid reporting over 55k hours and drive were onsale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback with us. We are glad to hear that you were able to find a nice sale to replace the your current drive that has 55k hours on it! Please feel free to contact us if you have any further questions, ...
Read full response »Theo
Site Experience Feedback
Jul 22, 2024
Phoned in to determine options to meet my needs. Initially took the cheaper route, but cancelled order then ordered more expensive option. First class people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Theo
Post-Delivery Feedback
Jul 30, 2024
Ordered a USB external drive online and then decided to cancel it 20 min after ordering. Called customer service, who was able to cancel order. Then ordered a Thunderbolt drive, which was delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a positive experience.
Chicagomod
Site Experience Feedback
Jul 30, 2024
It's often ambiguous whether a product is merely a drive enclosure or actually include the drive within the enclosure. I assume if the word "enclosure" is not within the product title, it does include the guts. I'm not a techie...
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! Typically, if a drive is included, the product description will specify the amount of storage. If only the enclosure is being sold, the description will mention just the enclosure or list "0TB" storage...
Read full response »