MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1581 - 1600 of 5,787
cj
Site Experience Feedback
Jul 25, 2024
Very good experience, easy going through site, very good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had a very good experience.
Andrew
Post-Delivery Feedback
Jul 25, 2024
I would always be able to recommend OWC for its overall ability to deal in MACS and all things Aoole. The reason is their knowledge and attitude, it s that simple. In this particular purchase the iMac model was oversold and I had to chase the order. As it was not available after being sold as available I was concerned that I was not highlighted by your systems and contacted for a resolution. I was concerned because clearly I had fallen through the cracks of an otherwise near perfect organisation. I automated many large business including 20,000 personnel at IBM - US in 176 branch offices to putting the world's first online bank, online in 1984 and the UK internet ten years ahead of the USA in 1984. I believe my opinion is professional and without emotion. Bottom line is OWC Really does ROCK...!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
K7TXA
Post-Delivery Feedback
Jul 25, 2024
The products are exactly what we needed to get my wife’s new MacBook Pro working the way she needs with dual large monitors - a work requirement.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MK
Site Experience Feedback
Jul 25, 2024
Over the years I have purchased many items from MacSales (OWC). I have never been disappointed. The call-in customer service is outstanding. I have recommended this site to numerous friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that over the years you have made many purchases from us and have always been satisfied.
mkejunk
Site Experience Feedback
Jul 25, 2024
All good, the videos and reviews gave me the confidence to DIY.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience and that our videos and reviews helped you make your final decision.
Chuck
Site Experience Feedback
Jul 25, 2024
Everything was easy and clear
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
blackshoe
Site Experience Feedback
Jul 17, 2024
Selection and checkout was quick and easy. Price was outstanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
blackshoe
Post-Delivery Feedback
Jul 25, 2024
Bought the 14 port Thunderbolt 3 dock. Looking good. Quick delivery, great price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that your selection and checkout was quick and easy.
Analysts
Post-Delivery Feedback
Jul 25, 2024
The person that assisted me said that my purchase would work with my current system just to find out after I received it I will have to make an additional purchase for an T3USBC to T2 USBC adapter to make connections with my iMac.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jeetca
Site Experience Feedback
Jul 24, 2024
I used the chat functionality to get help in finding the best dock for my MacBook Pro. I was quickly directed to the product that best fit my needs and also allows for growth when I upgrade. I'm very satisfied with my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are so glad to hear that our chat team was able to help you find exactly what you need.
Goober
Post-Delivery Feedback
Jul 24, 2024
Honest description of product. No Hype.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Wallace
Post-Delivery Feedback
Jul 24, 2024
Battery in my Macbook needed to be replaced. Kit I ordered from MacSales had the correct battery for my Macbook and came with all the tools and consumables to do the battery replacement myself including a pointer to a YouTube tutorial on how to do it. tutorial was clear, well paced, and accurate. It made replacing the battery very easy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jul 24, 2024
Product was good but these surveys are annoying
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Keith
Site Experience Feedback
Jul 24, 2024
Easy all around
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had an easy all-around experience.
Bunny
Site Experience Feedback
Jul 24, 2024
Very good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Hagen
Site Experience Feedback
Jul 24, 2024
Been wanting a better TB dock and this one is obviously very nice, but was too steep. Making it $100 tho, yes please. I bought a 4 drive raid from you years ago and it did very well for me, so I have always kept the site in mind.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found the product you wanted at a good price.
Ostrichtom
Site Experience Feedback
Jul 24, 2024
Very easy and intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had an easy experience.
good quality
Site Experience Feedback
Jul 24, 2024
I like your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoy our products.
Mort
Site Experience Feedback
Jul 24, 2024
Pretty easy to order..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that it was easy for you to place your order.
Sodor
Post-Delivery Feedback
Jul 24, 2024
Trusted source for second-hand Macs. Hands down.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jjmonkey56
Post-Delivery Feedback
Jul 24, 2024
It should be your first choice fro Apple products .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »