MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1481 - 1500 of 5,787
Online Shopper
Site Experience Feedback
Aug 01, 2024
Found what I was looking for at the right price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you found the price you were looking for.
Online Shopper
Post-Delivery Feedback
Aug 01, 2024
The person I spoke with did not have expertise to answer my question enough for me to keep the product. I need a cost effective triple monitor Macbook M1 Pro machine. It is supposed to be possible to augment your dual monitor docking station with a dongle on another one of the Mac Thunderbolt ports. When I called to buy the additional product, the person I spoke to didn’t seem to know what I was talking about. Not his fault I suppose, if he is in sales.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Myke
Site Experience Feedback
Aug 01, 2024
Everything worked perfectly. I had zero problems placing this order. Everything worked how I would expect it to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that everything worked perfectly for you.
Apple Pencil
Post-Delivery Feedback
Aug 01, 2024
My purchase from Macsales was quick and very easy. The order was delivered right on time and matched the description perfectly. I am very please with the quality of the product and will definitely continue to order from Macsales.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rick M.
Site Experience Feedback
Aug 01, 2024
Having an account to log into makes check out quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had a quick and easy experience.
rjsupersonic
Site Experience Feedback
Aug 01, 2024
So far quick and easy ordering process with free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad that you had a quick and easy ordering experience.
JK
Post-Delivery Feedback
Aug 01, 2024
Great selection of everything/anything you need for a Mac and I especially appreciate that they also sell gently used/refurbished products too.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TomT
Site Experience Feedback
Jul 16, 2024
I keep coming back due to selection & quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TomT
Post-Delivery Feedback
Aug 01, 2024
I keep coming back to MacSales!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you letting us know that you always have a great experience.
Dean
Post-Delivery Feedback
Aug 01, 2024
Couldn’t have been easier. Always a pleasure to deal with MacSales. Reliable, professional, punctual delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BodyGraphicsPhoto
Site Experience Feedback
Jul 17, 2024
The website is easy to navigate and offers various payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BodyGraphicsPhoto
Post-Delivery Feedback
Aug 01, 2024
The Envoy Pro FX SSD is fantastic and just what I was looking for mobile storage for my photography businesses.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that the website was easy to navigate.
Online Shopper
Post-Delivery Feedback
Aug 01, 2024
Purchase went well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Graeme
Site Experience Feedback
Jun 26, 2024
Website was good, lots of detailed product information, and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Graeme
Post-Delivery Feedback
Jul 31, 2024
Really happy with the purchasing process, and the item. The shipping was fairly quick, and the packaging was very good. I ordered a refurbished Mac mini, and it arrived in very good condition. It looks almost new, with the exception of a few minor cosmetic scuffs on the base. So far, it seems to be functioning as expected. The price was a big factor in my decision to go with OWC, as it was significantly cheaper than buying a brand new unit. Given my experience so far, I would recommend OWC and will likely order from them again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoyed our site.
Sw
Site Experience Feedback
Jul 31, 2024
reviews were positive about performance and quality on amazon and I was pleased to see a better price here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had a good experience.
Ricky G
Site Experience Feedback
Jul 31, 2024
Smooth, quick, & easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a smooth, quick, and easy experience.
JesseD
Post-Delivery Feedback
Jul 31, 2024
Macsales is awesome, great selection and fast shipping. Will definitely consider them for future purchases
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JPatrick
Post-Delivery Feedback
Jul 31, 2024
Terrific quality and excellent service. NOTE - it would be helpful for a desktop device's description to more clearly detail whether or not a keyboard and/or a mouse are included.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jmcsys
Post-Delivery Feedback
Jul 31, 2024
I initially returned a 12TB Mercury Elite Pro Drive w/enclosure under warranty. Apparently the enclosure had gone bad. OWC replaced the enclosure and returned a fully functional unit to me. The experience showcased my lack of back capacity so I ordered another identicle unit. I also ordered you 14-Port Thunderbolt 3 Dock. I managed to overlook the enclosed Firewie Host Cable and asked you Customer Support for help. Under theit direction I located the cable and I finished the installation without issue.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Turd Ferguson
Site Experience Feedback
Jul 31, 2024
I was looking for an external drive to use with my iMac and found many products to choose from. My previous external hard drive from a different manufacturer failed recently after only 2 years of usage, resulting in loss of data. The perceived quality of the OWC products gave me conifdence to purchase.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found the products that you were looking for.
Trisky
Site Experience Feedback
Jul 31, 2024
A spelling error ("mainatinence") on the My Account page makes things look just slightly less professional. Easy mistake to correct. Otherwise all is as good as last time I ordered from OWC
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback and for letting us know of the spelling error. We will find that and correct it on our site.
Online Shopper
Site Experience Feedback
Jul 31, 2024
Meh
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.