MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1461 - 1480 of 5,787
Online Shopper
Site Experience Feedback
Aug 03, 2024
edisonram@optonline.net
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
San Saba MacMan
Post-Delivery Feedback
Aug 03, 2024
Easy online process, great selection and price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 16, 2024
Poor information of why orders can't be shipped to overseas PO boxes
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along your complaint for international orders.
WonderSpeed
Site Experience Feedback
Aug 03, 2024
Was all good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Freddy
Site Experience Feedback
Aug 02, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Andre Cavalcanti
Post-Delivery Feedback
Aug 02, 2024
Everything went perfectly fine. Product is amazing and delivery in Nee Zealand was 6 days before the original ETA. Only detail is that the customs declaration had 2 prices, full and discounted, so customs asked me to fill out a declaration form to show correct amount paid for it. Apart from this, order went flawlessly. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
RK
Site Experience Feedback
Aug 02, 2024
always good to work with them
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you always have a good experience.
Online Shopper
Post-Delivery Feedback
Aug 02, 2024
MacSales is the best. I only get me gear from them. That's it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bradlaw
Site Experience Feedback
Aug 02, 2024
Love OWC!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
SLO Mac Dude
Site Experience Feedback
Aug 02, 2024
nothing more to share
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
We appreciate your feedback.
Manny
Site Experience Feedback
Aug 02, 2024
I like the new website design, the tabs at the told are super convenient and makes shopping and browsing so much faster.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. It is great to hear that you enjoyed our website.
Jabbo
Site Experience Feedback
Aug 02, 2024
I was recommended to contact Apple for a refurbished MacBook pro
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
mctodd
Site Experience Feedback
Aug 02, 2024
Recommended by a friend. He loves OWC. Now I do too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback!
ChrisO
Post-Delivery Feedback
Aug 02, 2024
Everything I've bought from OWC over the years has been perfect and kept my Macbook alive - from, memory, ssd drives to battery - I should get a few more years out of this great laptop.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bjmac18
Site Experience Feedback
Jul 16, 2024
Easy to use site and the Amazon payment tie in was a very cool feature. I'm a big fan of OWC products and the Thunderbolt Hub purchased is the best out there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bjmac18
Post-Delivery Feedback
Aug 02, 2024
The organization of the products was great and the price was even better. :)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that the site was easy to use and that you found the item that you needed.
JHP
Site Experience Feedback
Aug 02, 2024
I have been using OWC for years for all of my computing needs. As a photographer data storage, backup, and organization is super important to me. I have also used OWC to upgrade my computers and their installation instructions are very helpful and straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you have been working with us for years and that you always have a good experience.
Howard
Post-Delivery Feedback
Aug 02, 2024
Mac Sales has always delivered on what we need. From ordering to delivery, its always a smooth ride.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
William W.
Post-Delivery Feedback
Aug 02, 2024
Appreciate the summer sales! Was able to get a great deal.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JGL
Site Experience Feedback
Jul 23, 2024
As usual, IT JUST WORKS!!!!. It has always been a pleasure moo do business with you guys & gals. Been with you for many years, so long I've forgotten how long. Products always work as they should, and since I got my first Mac in 1988, I have rarely been disappointed in wither OWC or Apple - although Apple has lost some of its luster over the years.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JGL
Post-Delivery Feedback
Aug 02, 2024
As always - IT JUST WORKS !!!!!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your long-standing support and positive feedback! We're thrilled to hear that you've had a consistently great experience with us over the years. We appreciate your loyalty and trust! Please feel free to contact us if...
Read full response »flashcutter
Post-Delivery Feedback
Aug 01, 2024
good bargain
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »