MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1441 - 1460 of 5,787
Jerry
Site Experience Feedback
Aug 04, 2024
I've been buying from OWC since it was established more than 30 years ago
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your long-time support and loyalty! We’re thrilled to have had the opportunity to serve you for over 30 years. If there’s anything specific you’d like to share about your experiences or if there’s anything we...
Read full response »Northwest Dave
Post-Delivery Feedback
Aug 04, 2024
I've been purchasing products from this company since they first appeared on the scene. Every single item has been as advertised, reliable, 100% compatible with the Macs I have bought them for, and competitively priced.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RonT
Post-Delivery Feedback
Aug 04, 2024
Good quality, price and fast delivery. Purchased the same spec computer for my wife and did not have the following issue. It took days and hours to roll back from Sonoma to Ventura. Started by migrating my data from my old MacBook Pro. This took approximately 8 hours for 300GB only to discover the OS was Sonoma and incompatible with my other Macs, which are all running/limited to Ventura. After hours of research and attempts, I erased the HD and rolled back to Catalina using internet Recovery. Upgraded to Ventura thru Big Sur. Tried to migrate from my old MacBook Pro: failed as the formats were incompatible, unable to use my Time Machine Backup. Started one again, erased the HD using compatible HD formats, rolled back to Catalina, upgraded to Ventura, and after 10 hours migrated my data from my old MacBook Pro. Its taken a week to get a usable laptop.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Cutbow
Site Experience Feedback
Jul 12, 2024
Overall I think your website is excellent. I order a lot from Amazon. I consider their site, product selection and sales policies the gold standard of websites. Your product selestion is focused on Apple and in that vane you have an excellent wesite. Nobody competes with Amazons sakes and return policies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We strive to provide a focused and excellent experience for Apple products on our website. While we may not match Amazon's scale, we aim to offer competitive product selection and customer service tail...
Read full response »JPMMC
Site Experience Feedback
Aug 04, 2024
Found an outdated MacBook for a good price with upgrades. I hope it works out well.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
It sounds like you found a great deal! We hope the upgraded MacBook serves you well and meets all your needs. If you have any questions about the setup or need support, feel free to reach out. https://eshop.macsales.com/Service/
renezs
Post-Delivery Feedback
Aug 04, 2024
The battery was delivered with wrong model. Just today I can’t do a return. They don’t answer my emails.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 4
- Customer Support: 1
- Full ratings for this review »
Chip
Site Experience Feedback
Jul 25, 2024
This is a great place to shop for hard-to-find computers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chip
Post-Delivery Feedback
Aug 04, 2024
Great Service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you have always enjoyed working with us.
Lee M.
Site Experience Feedback
Jul 29, 2024
I'm glad I found your site as there are many choices for this type of product on the web. Your explanation of the product was concise and easy to understand. I was comfortable that your product would serve my needs by the description given.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lee M.
Post-Delivery Feedback
Aug 04, 2024
I wasn’t able to find the Thunderbolt, powered dock I wanted so went to a place I hadn’t been before, MacSales.com. They had a good selection and just the one I was looking for. Their site was easy to navigate, gave excellent descriptions, and had great illustrations of the products. Shipping and other checkout procedures were straightforward and easy to complete. The Thunderbolt 10 dock that I purchased came neatly and safely packaged and was complete and easy to unpack. It came with everything I needed to hook up to my laptop and get started. Although, as the name implies, the site is weighted more toward excellent Mac products, any time I am looking for products that can also be used with PC, I will be sure and look at MacSAles.com as a possible source.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re pleased to hear that our product description helped you find what you needed and made your decision easier!
crackedman
Site Experience Feedback
Aug 04, 2024
it was great
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
DaveI
Site Experience Feedback
Jul 18, 2024
Looked like I could trade in my iPad, but I went through the detail and learned it wasn't an eligible product.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
DaveI
Post-Delivery Feedback
Aug 04, 2024
Found a better price at Amazon, but oh well.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
LT
Post-Delivery Feedback
Aug 03, 2024
great selection and pricing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 03, 2024
Item was shipped with purolator then Canada post, but I received a dead tracking link to Canada post for a purolator shipping number, which I had to figure out by trying lots of different companies to see which actually worked.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
DRM
Site Experience Feedback
Aug 03, 2024
I have great trust in OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments,...
Read full response »John Anderson
Site Experience Feedback
Jul 16, 2024
I found what I was looking for pretty easily. However, the way the top drops down and covers the website was a bit irritating on a smaller screen. Maybe it's fine with a large monitor, but on my laptop, it was pretty large.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you were able to easily find what you were looking for.
RSK
Site Experience Feedback
Aug 03, 2024
Good products. Great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or ...
Read full response »Art B
Post-Delivery Feedback
Aug 03, 2024
Always outstanding products at a reasonable price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
J.T.
Post-Delivery Feedback
Aug 03, 2024
Exceptional customer service that referred me to the right product, for the right price and was delivered as promised (before the expected delivery date), and always was able to return an item that didn't meet my needs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 03, 2024
Great experience but super long survey.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback! We’re glad to hear you had a great experience with us.
SydG
Site Experience Feedback
Aug 03, 2024
You have a great site and business model
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your kind words! If you have any suggestions or need assistance, don’t hesitate to reach out. https://eshop.macsales.com/Service/
STL
Site Experience Feedback
Aug 03, 2024
I was having issues with the checkout process using my iPhone 12 Pro’s Safari browser. I had to download and install Firefox to allow the checkout to process. Safari gave me a JavaScript error on your site when trying to load checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
I’m sorry to hear you encountered issues with our checkout process on Safari. That must have been frustrating. We appreciate you bringing this to our attention and for taking the extra step to use Firefox. We’ll investigate the Ja...
Read full response »