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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1421 - 1440 of 5,787

Online Shopper

Post-Delivery Feedback

Aug 05, 2024

Thumbs up!

Vet'70

Site Experience Feedback

Aug 05, 2024

Had what I needed for a first-time visit

From MacSales.com

Thank you for your feedback! We're happy to hear you found what you needed on your first visit!

Macray

Site Experience Feedback

Aug 05, 2024

it was good experience

From MacSales.com

Thank you for your feedback. We're glad you had a great shopping experience!

Bob

Post-Delivery Feedback

Aug 05, 2024

Well I had a few installation problems, but I think tech support solved them for me. I really like the how to videos they help a lot.

SuM

Site Experience Feedback

Aug 05, 2024

I could not find an external optical (DVD/CD) drive for the Macbook pro- very sad.

From MacSales.com

Thank you for your feedback. We’re sorry you had trouble finding external optical drives. You can browse our selection here: https://eshop.macsales.com/shop/firewire/optical-drives if you’re still looking for one!

HB

Site Experience Feedback

Aug 05, 2024

Love the design. Your stuff is pretty indestructible!

From MacSales.com

Thank you for the great feedback! We're delighted to hear you love the design of our products and find them durable!

Dan

Site Experience Feedback

Jul 30, 2024

This site was highly recommended by my computer tech person. He said that MacSales.com had the best reputation for quality used and refurbished computer equipment.


Post-Delivery Feedback

Aug 05, 2024

These guys were amazing! Not only did they have what I was looking for, but the shipping/delivery was extremely quick.

From MacSales.com

Thank you for your review! We’re honored that your tech person recommended us. We’re committed to providing top-quality used and refurbished equipment. Please feel free to contact us if you have any further questions, comments, or...

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Poor guy

Site Experience Feedback

Aug 05, 2024

Mac sales is always easy to use. Ans the CS is amazing

From MacSales.com

Thank you for your kind words! We’re thrilled to hear that you find our Mac sales easy to use and our customer service amazing.

TAAMinator

Site Experience Feedback

Aug 05, 2024

Searching for specific BD-RE items was confusing. Searching for Thunderbolt Docks was confusing.

From MacSales.com

Thank you for your honest feedback. We have categories at the top of the webpage to help with your search, but we apologize for the difficulty you had finding Blu-ray and Thunderbolt docks. We appreciate your input and will work o...

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davirome

Site Experience Feedback

Aug 05, 2024

I had a good interaction

From MacSales.com

Thank you for sharing your feedback. We are thrilled to hear you had another great experience with us!

Happy Purchaser in NJ

Post-Delivery Feedback

Aug 05, 2024

I ordered a battery for my Mac Book Pro to replace the one that was no longer charging or holding a charge. The new battery came even sooner than I expected and works well!

Online Shopper

Post-Delivery Feedback

Aug 05, 2024

Great store and very fast delivery. Thank you.

Paul

Site Experience Feedback

Aug 05, 2024

My Apple Card was rejected until I called the bank and got that corrected. Then when I tried to place the order using Apple Pay, I was not given the option for extra cost shipping. I contacted your rep and her computer wasn't working. She recommended that I cancel the order, which she tried. Then she couldn't even cancel the order so I could re-place it and order the extra cost shipping.

From MacSales.com

Thank you for sharing your feedback. We sincerely apologize for the challenges you faced with the payment process and the issues with selecting extra-cost shipping options. We understand how frustrating these problems can be and r...

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Bumper

Site Experience Feedback

Aug 05, 2024

MacSales.com is always a pleasure!

From MacSales.com

Thank you so much for taking the time to share your feedback with us. We're glad to hear you had a great shopping experience as always!

GRP

Post-Delivery Feedback

Aug 05, 2024

MacSales has quality products at a reasonable price that function well with Macs.

Familyman

Site Experience Feedback

Aug 05, 2024

Unique items for my older Mac computer.

From MacSales.com

Thank you for your review! We're glad you found the right items for your older Mac computer.

bat3

Site Experience Feedback

Aug 05, 2024

Very good experience. I'm buying this memory upgrade fro my 2019 27 inch IMac hoping that it will work. I purchased 128 memory kit

From MacSales.com

Thank you for your review! We're glad to hear you had a good experience. We hope the 128GB memory kit works perfectly for your 2019 27-inch iMac! Please feel free to contact us if you have any further questions, comments, or conce...

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Howard

Site Experience Feedback

Jul 30, 2024

none


Post-Delivery Feedback

Aug 05, 2024

No problems at this time

From MacSales.com

Thank you

candids

Site Experience Feedback

Jul 26, 2024

OWC is always my first choice for my Mac devices


Post-Delivery Feedback

Aug 05, 2024

I am a long time customer. Have never been disappointed and recommend OWC all the time.

From MacSales.com

It's great to hear that OWC is your go-to for your Mac needs! If you ever have any questions or need assistance with your devices, feel free to ask. https://eshop.macsales.com/Service/

Bravebird

Site Experience Feedback

Aug 04, 2024

Nice website. Easy to navigate. Good prices on quality builds. Easy check out. OWC is a trusted brand for my filmwork.

From MacSales.com

Thank you for your feedback! We're delighted to hear that you find our website easy to navigate and our prices competitive. We're proud to be a trusted brand for your film work needs. If you ever need further assistance, feel free...

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