MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1421 - 1440 of 5,787
Online Shopper
Post-Delivery Feedback
Aug 05, 2024
Thumbs up!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Vet'70
Site Experience Feedback
Aug 05, 2024
Had what I needed for a first-time visit
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're happy to hear you found what you needed on your first visit!
Macray
Site Experience Feedback
Aug 05, 2024
it was good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. We're glad you had a great shopping experience!
Bob
Post-Delivery Feedback
Aug 05, 2024
Well I had a few installation problems, but I think tech support solved them for me. I really like the how to videos they help a lot.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
SuM
Site Experience Feedback
Aug 05, 2024
I could not find an external optical (DVD/CD) drive for the Macbook pro- very sad.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. We’re sorry you had trouble finding external optical drives. You can browse our selection here: https://eshop.macsales.com/shop/firewire/optical-drives if you’re still looking for one!
HB
Site Experience Feedback
Aug 05, 2024
Love the design. Your stuff is pretty indestructible!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We're delighted to hear you love the design of our products and find them durable!
Dan
Site Experience Feedback
Jul 30, 2024
This site was highly recommended by my computer tech person. He said that MacSales.com had the best reputation for quality used and refurbished computer equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Post-Delivery Feedback
Aug 05, 2024
These guys were amazing! Not only did they have what I was looking for, but the shipping/delivery was extremely quick.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re honored that your tech person recommended us. We’re committed to providing top-quality used and refurbished equipment. Please feel free to contact us if you have any further questions, comments, or...
Read full response »Poor guy
Site Experience Feedback
Aug 05, 2024
Mac sales is always easy to use. Ans the CS is amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled to hear that you find our Mac sales easy to use and our customer service amazing.
TAAMinator
Site Experience Feedback
Aug 05, 2024
Searching for specific BD-RE items was confusing. Searching for Thunderbolt Docks was confusing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your honest feedback. We have categories at the top of the webpage to help with your search, but we apologize for the difficulty you had finding Blu-ray and Thunderbolt docks. We appreciate your input and will work o...
Read full response »davirome
Site Experience Feedback
Aug 05, 2024
I had a good interaction
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback. We are thrilled to hear you had another great experience with us!
Happy Purchaser in NJ
Post-Delivery Feedback
Aug 05, 2024
I ordered a battery for my Mac Book Pro to replace the one that was no longer charging or holding a charge. The new battery came even sooner than I expected and works well!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 05, 2024
Great store and very fast delivery. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Paul
Site Experience Feedback
Aug 05, 2024
My Apple Card was rejected until I called the bank and got that corrected. Then when I tried to place the order using Apple Pay, I was not given the option for extra cost shipping. I contacted your rep and her computer wasn't working. She recommended that I cancel the order, which she tried. Then she couldn't even cancel the order so I could re-place it and order the extra cost shipping.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 2
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback. We sincerely apologize for the challenges you faced with the payment process and the issues with selecting extra-cost shipping options. We understand how frustrating these problems can be and r...
Read full response »Bumper
Site Experience Feedback
Aug 05, 2024
MacSales.com is always a pleasure!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to share your feedback with us. We're glad to hear you had a great shopping experience as always!
GRP
Post-Delivery Feedback
Aug 05, 2024
MacSales has quality products at a reasonable price that function well with Macs.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Familyman
Site Experience Feedback
Aug 05, 2024
Unique items for my older Mac computer.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad you found the right items for your older Mac computer.
bat3
Site Experience Feedback
Aug 05, 2024
Very good experience. I'm buying this memory upgrade fro my 2019 27 inch IMac hoping that it will work. I purchased 128 memory kit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear you had a good experience. We hope the 128GB memory kit works perfectly for your 2019 27-inch iMac! Please feel free to contact us if you have any further questions, comments, or conce...
Read full response »Howard
Site Experience Feedback
Jul 30, 2024
none
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Howard
Post-Delivery Feedback
Aug 05, 2024
No problems at this time
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you
candids
Site Experience Feedback
Jul 26, 2024
OWC is always my first choice for my Mac devices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
candids
Post-Delivery Feedback
Aug 05, 2024
I am a long time customer. Have never been disappointed and recommend OWC all the time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
It's great to hear that OWC is your go-to for your Mac needs! If you ever have any questions or need assistance with your devices, feel free to ask. https://eshop.macsales.com/Service/
Bravebird
Site Experience Feedback
Aug 04, 2024
Nice website. Easy to navigate. Good prices on quality builds. Easy check out. OWC is a trusted brand for my filmwork.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're delighted to hear that you find our website easy to navigate and our prices competitive. We're proud to be a trusted brand for your film work needs. If you ever need further assistance, feel free...
Read full response »