MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1101 - 1120 of 5,788
D in Tampa
Site Experience Feedback
Aug 24, 2024
Nice to select configuration options, but automatic changes mean being careful to end up with an acceptable configuration. Great experience so far with OWC.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
D in Tampa
Post-Delivery Feedback
Aug 30, 2024
Good product selection, decent (sometimes seductive) prices, reliable service.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear you've had a great experience with OWC. We appreciate your note on configuration options and will continue to work on improving the process.
Online Shopper
Post-Delivery Feedback
Aug 30, 2024
I am a lifetime OWC Mac Sales user and supporter; I won't shop anywhere else for my Mac products and support
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jake
Site Experience Feedback
Aug 30, 2024
Great! Only issue i had was with figuring out my model number, as “18,3” is not listed on my 2017 iMac and my HDD was dead so I could not check on the machine itself
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience. If you ever need assistance in finding your model number our representatives can look that information up using the serial number from your computer a...
Read full response »Marlopi
Site Experience Feedback
Aug 30, 2024
I have purchased a Mac Book Pro from Mc Sales — very satisfied when I was in the market for a desktop to use as a server I immediately thought of your company. I have 3 Mac mini I am thinking of trading in — have to read up on how that works.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. If you are interested in our trade-in program you can find that information here https://eshop.macsales.com/trade-in-your-mac
Freddi
Site Experience Feedback
Aug 10, 2024
This was an extremely quick and easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freddi
Post-Delivery Feedback
Aug 29, 2024
I was impressed with the swiftness and thoroughness of MacSales. Great job!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad to hear that your shopping experience was quick and easy!
Kapp
Site Experience Feedback
Aug 29, 2024
Great site have used the site as a reference several time’s, today was my first actual purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you though our site was great and that you had an excellent first purchase.
michelley
Site Experience Feedback
Aug 09, 2024
thank you for the easy and reasonably priced purchase, I expect outstanding quality based on past reviews!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
michelley
Post-Delivery Feedback
Aug 29, 2024
Thank you! was so easy to install and calibrate my battery, y'all are the best!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re glad to hear you found your purchase easy and reasonably priced. We’re confident you’ll be pleased with the quality, and we appreciate your trust in us!
Satisfied
Site Experience Feedback
Aug 29, 2024
The site was easy to navigate with many options and easy checkout.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that the site was easy for you to navigate.
Online Shopper
Post-Delivery Feedback
Aug 29, 2024
I bought some items from OWC, many looks lack in flexibility, the 8 thunderbay goes continusly in sleep and until they don't woke up you cannot access any file even if it's in your desk solution from the OWC team was a software called anphetamine to keep the drive always awake, no senso to me. I get one doc pro from a private person but brand new, I burned in 2 weeks the 10gb lan, now it's a brick after OWC say that will not give assistance to that because i'm not the original owner, so I bought directly from you the thunderbolt 10gb adapter, it's running very hot would be probably fine if I'm not moving files to big to my nas otherwise I think will be gone in few weeks also this one, but I really doesn't think the lifespam would be more than one year. I decided to take another route and going with ATTO products. Don't take me wrong, the product it's well made, but I don't think any brand should made one item like that. It's possible to work but would be not reliable over time something to run hot like that without even moving a file. Maybe 2.5gb would be more liable, but not 10 on a rj45.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Joe
Site Experience Feedback
Aug 29, 2024
No problem to report
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Jymbo
Site Experience Feedback
Aug 29, 2024
Before today’s items, I’ve purchased refurbed Macs, batteries. Other stuff, too, can’t recall off the top of my head. Always easy to find what I want and get it ordered and shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
Online Shopper
Site Experience Feedback
Aug 29, 2024
In Garage Sale mode it's tedious to browse. Maybe I wasn't searching in the right way, but I was trying to compare NVMe drives - they aren't listed as a heading option in the Hard Drive area. But I ended up with a good deal!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that despite your difficulties using our garage sale site you were able to find what you were looking for.
Frenchy
Site Experience Feedback
Aug 29, 2024
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
RayS
Post-Delivery Feedback
Aug 29, 2024
As always OWC had the MacBook parts I wanted. Shipped them quickly and they worked as expected. I have come to expect this level of service from OWC.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jamie
Site Experience Feedback
Aug 29, 2024
I like the option of using Amazon Pay since all the details are already setup in my Amazon account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you enjoyed your experience.
Nycdanceproject
Site Experience Feedback
Aug 29, 2024
Eazy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
digitalbill
Site Experience Feedback
Aug 19, 2024
Ist order did not go thru, Had to re-order Will still shop at OWC
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
digitalbill
Post-Delivery Feedback
Aug 29, 2024
been trusted for decades
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for letting us know about the issue with your first order. We apologize for the inconvenience and appreciate your patience in re-ordering. We're glad to hear you'll continue shopping with us, and if there's anything we c...
Read full response »Online Shopper
Site Experience Feedback
Aug 29, 2024
Original MacSales customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you are an original MacSales customer.
Sean
Site Experience Feedback
Aug 29, 2024
Very happy with my purchases at OWC. My experience is that products are good, support is good, and prices are good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that you were happy with your purchases with OWC.
Jr
Post-Delivery Feedback
Aug 29, 2024
As always great service and a great product.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »