MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1121 - 1140 of 5,788
g4soundman
Site Experience Feedback
Aug 29, 2024
Today I interacted with the website and customer service. I found the item I was looking for quite easily online and there happened an open-box in new condition. This made me very happy because I always like to save a buck. I was really psyched about the discount. I reached out to customer service to make sure all the mounting screws were included with the SSD drive sled for my 2009 Mac Pro. The agent very politely indicated that the open-box item was complete with all the accessories. I believe my Mac Pro has four drive bays: in essence having this SSD sled will allow me to remove and examine SSD drives from other computers. I plan to do some recovery work on my clients MacBook Pro. This purchase will definitely help. Thank you so much MacSales. Sincerely, Your customer for life (g4soundman)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you had a great experience working with us.
gamboolman
Post-Delivery Feedback
Aug 29, 2024
Customer support was great and very patient with this old Boomer. Took some time for them to explain it so that I could understand it - but they did. See my review comments previously posted.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
item is fair price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you found a product at a fair price.
Josh
Site Experience Feedback
Aug 29, 2024
Great experience overall
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience.
Online Shopper
Post-Delivery Feedback
Aug 29, 2024
OWC Macsales is the only reliable website for Mac add-on or replacement equipment. There is nothing else like it. I can depend on the advice all the time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
chakas
Site Experience Feedback
Aug 28, 2024
Very easy to see what other opinions I had. made it easy to pick one in my budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that it was easy to choose an item within your budget.
EWebber
Site Experience Feedback
Aug 28, 2024
Earlier today, I spoke with OWC sales staff on the phone about the merits about buying the Thunder Bay RAID Drives from OWC as opposed to other sites, and they mentioned their 5-year warranty, which is important for the work I do. The website was easy to use, and I was able to find the product I need and purchase it with no problems. There were a lot of shipping options, which is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you enjoyed your experience working with us and that you were able to find the product that would work for you.
Online Shopper
Site Experience Feedback
Aug 28, 2024
The ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
TomR
Site Experience Feedback
Aug 28, 2024
Always excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback!
Angryowccustomer
Post-Delivery Feedback
Aug 28, 2024
Received the product. The battery seems to work but am unable to use the other products because the screw drivers which were included to do the install stripped inside the screws of my laptop and became useless along with my laptop now which if I want to open I will have to drilllout the stripped screws. It was a defective screwdriver which damaged my laptop and now I still had to pay for shipping for the defective product. I will never be buying from OWC again.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 7
- Customer Support: 1
- Full ratings for this review »
ReidC
Site Experience Feedback
Aug 28, 2024
Great buying experience as always via phone, email & web.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great buying experience shopping with us.
Niki
Site Experience Feedback
Aug 28, 2024
Great and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience.
Online Shopper
Site Experience Feedback
Aug 28, 2024
OK
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
williamb29
Site Experience Feedback
Aug 28, 2024
sales associate was very helpful and understanding what I wanted and needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that your sales associate was very helpful and understanding.
Online Shopper
Site Experience Feedback
Aug 28, 2024
NA
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Javi
Site Experience Feedback
Aug 27, 2024
Incredibly user-friendly, thorough and non-confusing experience. Will be returning to the site frequently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you thought the site was incredibly user-friendly.
Patty Orqa
Site Experience Feedback
Aug 27, 2024
I have bought from macsales, etc since it first opened for both my businesses, PHC Group Inc and Brand Group Inc. I like everything about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you have always enjoyed your experience shopping with us.
Online Shopper
Site Experience Feedback
Aug 27, 2024
Easy to find what I'm looking for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
It is great to hear that it was easy to find what you were looking for.
jayjay
Site Experience Feedback
Aug 27, 2024
Great interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that you had a great interaction working with us.
DaveC
Site Experience Feedback
Aug 19, 2024
Placed my order without issues. Price was comparable if not better than other vendors but offers the benefit of a warranty that others would not offer. Purchased many products from OWC in the past and have always been satisfied with the quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DaveC
Post-Delivery Feedback
Aug 27, 2024
Used MacBook Pro was in very good condition as described with only minor blemishes on the underside. The thunderbolt dock was brand new and working very well. Not my first purchase from OWC and not my last. Always good quality products. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your thoughtful review! We're thrilled to hear that you had a smooth ordering experience and found our pricing and warranty beneficial. We appreciate your continued support and are glad to know you've been happy with...
Read full response »