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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 1121 - 1140 of 5,788

g4soundman

Site Experience Feedback

Aug 29, 2024

Today I interacted with the website and customer service. I found the item I was looking for quite easily online and there happened an open-box in new condition. This made me very happy because I always like to save a buck. I was really psyched about the discount. I reached out to customer service to make sure all the mounting screws were included with the SSD drive sled for my 2009 Mac Pro. The agent very politely indicated that the open-box item was complete with all the accessories. I believe my Mac Pro has four drive bays: in essence having this SSD sled will allow me to remove and examine SSD drives from other computers. I plan to do some recovery work on my clients MacBook Pro. This purchase will definitely help. Thank you so much MacSales. Sincerely, Your customer for life (g4soundman)

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you had a great experience working with us.

gamboolman

Post-Delivery Feedback

Aug 29, 2024

Customer support was great and very patient with this old Boomer. Took some time for them to explain it so that I could understand it - but they did. See my review comments previously posted.

Online Shopper

Site Experience Feedback

Aug 29, 2024

item is fair price

From MacSales.com

We appreciate you taking the time to give us your feedback. It is great to hear that you found a product at a fair price.

Josh

Site Experience Feedback

Aug 29, 2024

Great experience overall

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience.

Online Shopper

Post-Delivery Feedback

Aug 29, 2024

OWC Macsales is the only reliable website for Mac add-on or replacement equipment. There is nothing else like it. I can depend on the advice all the time.

chakas

Site Experience Feedback

Aug 28, 2024

Very easy to see what other opinions I had. made it easy to pick one in my budget.

From MacSales.com

We are glad to hear that it was easy to choose an item within your budget.

EWebber

Site Experience Feedback

Aug 28, 2024

Earlier today, I spoke with OWC sales staff on the phone about the merits about buying the Thunder Bay RAID Drives from OWC as opposed to other sites, and they mentioned their 5-year warranty, which is important for the work I do. The website was easy to use, and I was able to find the product I need and purchase it with no problems. There were a lot of shipping options, which is great!

From MacSales.com

Thank you for the feedback. We are glad to hear that you enjoyed your experience working with us and that you were able to find the product that would work for you.

Online Shopper

Site Experience Feedback

Aug 28, 2024

The ease

From MacSales.com

Thank you for the feedback.

TomR

Site Experience Feedback

Aug 28, 2024

Always excellent.

From MacSales.com

We appreciate your feedback!

Angryowccustomer

Post-Delivery Feedback

Aug 28, 2024

Received the product. The battery seems to work but am unable to use the other products because the screw drivers which were included to do the install stripped inside the screws of my laptop and became useless along with my laptop now which if I want to open I will have to drilllout the stripped screws. It was a defective screwdriver which damaged my laptop and now I still had to pay for shipping for the defective product. I will never be buying from OWC again.

ReidC

Site Experience Feedback

Aug 28, 2024

Great buying experience as always via phone, email & web.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great buying experience shopping with us.

Niki

Site Experience Feedback

Aug 28, 2024

Great and easy

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience.

Online Shopper

Site Experience Feedback

Aug 28, 2024

OK

From MacSales.com

Thank you for the feedback.

williamb29

Site Experience Feedback

Aug 28, 2024

sales associate was very helpful and understanding what I wanted and needed!

From MacSales.com

Thank you for the feedback. It is great to hear that your sales associate was very helpful and understanding.

Online Shopper

Site Experience Feedback

Aug 28, 2024

NA

From MacSales.com

Thank you for the feedback.

Javi

Site Experience Feedback

Aug 27, 2024

Incredibly user-friendly, thorough and non-confusing experience. Will be returning to the site frequently.

From MacSales.com

Thank you for the feedback. We are glad to hear that you thought the site was incredibly user-friendly.

Patty Orqa

Site Experience Feedback

Aug 27, 2024

I have bought from macsales, etc since it first opened for both my businesses, PHC Group Inc and Brand Group Inc. I like everything about it.

From MacSales.com

We are glad to hear that you have always enjoyed your experience shopping with us.

Online Shopper

Site Experience Feedback

Aug 27, 2024

Easy to find what I'm looking for

From MacSales.com

It is great to hear that it was easy to find what you were looking for.

jayjay

Site Experience Feedback

Aug 27, 2024

Great interaction

From MacSales.com

We are glad to hear that you had a great interaction working with us.

DaveC

Site Experience Feedback

Aug 19, 2024

Placed my order without issues. Price was comparable if not better than other vendors but offers the benefit of a warranty that others would not offer. Purchased many products from OWC in the past and have always been satisfied with the quality.


Post-Delivery Feedback

Aug 27, 2024

Used MacBook Pro was in very good condition as described with only minor blemishes on the underside. The thunderbolt dock was brand new and working very well. Not my first purchase from OWC and not my last. Always good quality products. Highly recommended.

From MacSales.com

Thank you for your thoughtful review! We're thrilled to hear that you had a smooth ordering experience and found our pricing and warranty beneficial. We appreciate your continued support and are glad to know you've been happy with...

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