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MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 1061 - 1080 of 5,788

Online Shopper

Post-Delivery Feedback

Sep 02, 2024

The Experience I had was easy and pleasant. Everything was laid out on the order page so I could choose the configuration that best fit my needs. I will recommend this site to my family and friends becasue they will appreciate the simplicity and overall experience.

DM

Site Experience Feedback

Sep 02, 2024

Great, thanks.

From MacSales.com

Thank you for the wonderful feedback.

Al T.

Site Experience Feedback

Sep 02, 2024

I'm a bit disappointed right now because I purchased this replacement MiniStack PS in the hope that that is all that's wrong with my Ministack, which is dead after less than 2 years. If this is all it needs, I'll be happy. If not, I won't pay to fix it.

From MacSales.com

Thank you for the feedback. We hope that this power supply will get your MiniStack up and working again!

Cheaper

Site Experience Feedback

Sep 02, 2024

OWC consistently charges premium prices.

From MacSales.com

Thank you for the feedback.

Rooster

Site Experience Feedback

Aug 18, 2024

The purchasing was simple and allowed me to customize the exact Imac that I wanted. I can't really comment on the rest of the service until the product arrives, so wait here for me and I'll be back in a little while.


Post-Delivery Feedback

Sep 02, 2024

I bought a 21.5 inch imac with custom specs, and it arrived with all the mods I selected, the exterior is in mint condition, and so far its performing how I expected. Overall, they had the product I wanted, now I have the product I wanted, everybody wins.

From MacSales.com

Thanks for sharing your feedback! We're pleased to hear that the purchasing process was straightforward and that you could customize your iMac to your liking. We look forward to your update once the product arrives. If you have an...

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MACBUM

Site Experience Feedback

Sep 02, 2024

ALL GOOD

From MacSales.com

We appreciate your wonderful feedback.

Renny

Site Experience Feedback

Aug 26, 2024

Great

From MacSales.com

We're glad to hear you had a great shopping experience with us!

HardDrive

Site Experience Feedback

Sep 02, 2024

No problems except with Amazon Pay. It's a little difficult to use and crashed on my first attempt to pay.

From MacSales.com

Thank you for the feedback. We will be sure to pass this feedback along regarding Amazon Pay as we are always looking for ways to improve.

Chris

Site Experience Feedback

Sep 02, 2024

I responded to your Labor Day sale offer to purchase USB-to-Lightning cables we needed for our business. I found what I was looking for easily.

From MacSales.com

We are thrilled to hear that you found exactly what you wanted during our Labor Day sale!

Online Shopper

Site Experience Feedback

Sep 02, 2024

good

From MacSales.com

Thank you for the feedback.

jc

Site Experience Feedback

Sep 02, 2024

Engaged with support with questions on a rebuilt 2013 Mac Pro, the gentleman was outstanding and insisted on provided answers to all my questions

From MacSales.com

Thank you for the feedback. We are glad to hear that the representative you spoke with was a great help and was able to answer all of your questions.

Clint

Site Experience Feedback

Aug 22, 2024

In the past year I purchased a mid 2012 MacBook Pro and the battery is failing. I received an email about the Labor Day sale and decided to take advantage of the special price on the battery.


Post-Delivery Feedback

Sep 02, 2024

I placed the order for the battery for my 2012 MacBook Pro purchased from OWC. I have yet to install it in my laptop but has confidence that the battery will bring my laptop back to life.

From MacSales.com

Thank you for the feedback. We are glad to hear that you were able to find the battery that you were looking for with us.

BuildFlow

Site Experience Feedback

Aug 23, 2024

This is an upgrade to the RAM in a 2015 Mac. I had previously upgraded to a lower level of RAM for this machine and it has worked well. This upgrade and purchasing again from MacSales was recommended by my Mac service technician. Price and availability were major factors in this decision.

From MacSales.com

Thank you for your review! We're glad to hear the RAM upgrade is working well for your 2015 Mac and that our pricing and availability met your needs. We appreciate the recommendation from your technician and look forward to assist...

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Marco

Post-Delivery Feedback

Sep 02, 2024

Ordered this battery to replace my original MacBook Pro 15inch - 2017. I received the product and found all the supporting material with the battery included, such as gloves, goggles, screwdrivers, etc… the video instructions online were extremely clear and concise. I would 100% recommend this instead of paying hundreds of $$ for Apple to do it!

j.rod

Post-Delivery Feedback

Sep 01, 2024

Defiinitely a great experience overall. Quality product, detailed information - warts n all, no BS, excellent communication and competitive pricing. I would absolutely use MacSales again in a heartbeat. My only issue is the shipping but that is likely due to the fact that I live outside the USA. The cost of which was considerable and it took more than two weeks to arrive. I was not expecting that but also understand that this is not the fault of MacSales. It does however give me pause for future purchases, I'll need to order further in advance of requied arrival date. Just sayin'.

Kevin

Site Experience Feedback

Sep 01, 2024

Always an excellent experience buying from Maculae.com (Other World Computing).

From MacSales.com

Thank you for your wonderful feedback.

Barnz81

Site Experience Feedback

Sep 01, 2024

After I found hidden in the menus the tab to search for a certain Mac laptop, it was easy to find the parts I needed.

From MacSales.com

We appreciate your feedback. We are glad to hear that you were able to find what you were looking for.

Lindows

Site Experience Feedback

Sep 01, 2024

I found device witch I looking a long time

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you found the device you have been looking for!

Nonome

Site Experience Feedback

Aug 15, 2024

The Chat interface was somewhat clunky. At first I couldn’t find the “write message” space bcs it appeared at the very bottom of my screen (iPad”). Then I had to exit the chat to go to sales - slightly inconvenient. Other wise generally good.

From MacSales.com

Thank you for your feedback! I'm sorry to hear about the difficulties with the chat interface. Your experience is important to us, and we’ll take your comments into consideration to improve our system. If there's anything specific...

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Jack

Site Experience Feedback

Aug 21, 2024

no comment


Post-Delivery Feedback

Sep 01, 2024

I haven't set it up yet.

From MacSales.com

Thank you for the feedback.