MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1061 - 1080 of 5,788
Online Shopper
Post-Delivery Feedback
Sep 02, 2024
The Experience I had was easy and pleasant. Everything was laid out on the order page so I could choose the configuration that best fit my needs. I will recommend this site to my family and friends becasue they will appreciate the simplicity and overall experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
DM
Site Experience Feedback
Sep 02, 2024
Great, thanks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Al T.
Site Experience Feedback
Sep 02, 2024
I'm a bit disappointed right now because I purchased this replacement MiniStack PS in the hope that that is all that's wrong with my Ministack, which is dead after less than 2 years. If this is all it needs, I'll be happy. If not, I won't pay to fix it.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We hope that this power supply will get your MiniStack up and working again!
Cheaper
Site Experience Feedback
Sep 02, 2024
OWC consistently charges premium prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Rooster
Site Experience Feedback
Aug 18, 2024
The purchasing was simple and allowed me to customize the exact Imac that I wanted. I can't really comment on the rest of the service until the product arrives, so wait here for me and I'll be back in a little while.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Rooster
Post-Delivery Feedback
Sep 02, 2024
I bought a 21.5 inch imac with custom specs, and it arrived with all the mods I selected, the exterior is in mint condition, and so far its performing how I expected. Overall, they had the product I wanted, now I have the product I wanted, everybody wins.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thanks for sharing your feedback! We're pleased to hear that the purchasing process was straightforward and that you could customize your iMac to your liking. We look forward to your update once the product arrives. If you have an...
Read full response »MACBUM
Site Experience Feedback
Sep 02, 2024
ALL GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your wonderful feedback.
Renny
Site Experience Feedback
Aug 26, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're glad to hear you had a great shopping experience with us!
HardDrive
Site Experience Feedback
Sep 02, 2024
No problems except with Amazon Pay. It's a little difficult to use and crashed on my first attempt to pay.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will be sure to pass this feedback along regarding Amazon Pay as we are always looking for ways to improve.
Chris
Site Experience Feedback
Sep 02, 2024
I responded to your Labor Day sale offer to purchase USB-to-Lightning cables we needed for our business. I found what I was looking for easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you found exactly what you wanted during our Labor Day sale!
Online Shopper
Site Experience Feedback
Sep 02, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
jc
Site Experience Feedback
Sep 02, 2024
Engaged with support with questions on a rebuilt 2013 Mac Pro, the gentleman was outstanding and insisted on provided answers to all my questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that the representative you spoke with was a great help and was able to answer all of your questions.
Clint
Site Experience Feedback
Aug 22, 2024
In the past year I purchased a mid 2012 MacBook Pro and the battery is failing. I received an email about the Labor Day sale and decided to take advantage of the special price on the battery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Clint
Post-Delivery Feedback
Sep 02, 2024
I placed the order for the battery for my 2012 MacBook Pro purchased from OWC. I have yet to install it in my laptop but has confidence that the battery will bring my laptop back to life.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were able to find the battery that you were looking for with us.
BuildFlow
Site Experience Feedback
Aug 23, 2024
This is an upgrade to the RAM in a 2015 Mac. I had previously upgraded to a lower level of RAM for this machine and it has worked well. This upgrade and purchasing again from MacSales was recommended by my Mac service technician. Price and availability were major factors in this decision.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your review! We're glad to hear the RAM upgrade is working well for your 2015 Mac and that our pricing and availability met your needs. We appreciate the recommendation from your technician and look forward to assist...
Read full response »Marco
Post-Delivery Feedback
Sep 02, 2024
Ordered this battery to replace my original MacBook Pro 15inch - 2017. I received the product and found all the supporting material with the battery included, such as gloves, goggles, screwdrivers, etc… the video instructions online were extremely clear and concise. I would 100% recommend this instead of paying hundreds of $$ for Apple to do it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
j.rod
Post-Delivery Feedback
Sep 01, 2024
Defiinitely a great experience overall. Quality product, detailed information - warts n all, no BS, excellent communication and competitive pricing. I would absolutely use MacSales again in a heartbeat. My only issue is the shipping but that is likely due to the fact that I live outside the USA. The cost of which was considerable and it took more than two weeks to arrive. I was not expecting that but also understand that this is not the fault of MacSales. It does however give me pause for future purchases, I'll need to order further in advance of requied arrival date. Just sayin'.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Kevin
Site Experience Feedback
Sep 01, 2024
Always an excellent experience buying from Maculae.com (Other World Computing).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful feedback.
Barnz81
Site Experience Feedback
Sep 01, 2024
After I found hidden in the menus the tab to search for a certain Mac laptop, it was easy to find the parts I needed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your feedback. We are glad to hear that you were able to find what you were looking for.
Lindows
Site Experience Feedback
Sep 01, 2024
I found device witch I looking a long time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you found the device you have been looking for!
Nonome
Site Experience Feedback
Aug 15, 2024
The Chat interface was somewhat clunky. At first I couldn’t find the “write message” space bcs it appeared at the very bottom of my screen (iPad”). Then I had to exit the chat to go to sales - slightly inconvenient. Other wise generally good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! I'm sorry to hear about the difficulties with the chat interface. Your experience is important to us, and we’ll take your comments into consideration to improve our system. If there's anything specific...
Read full response »Jack
Site Experience Feedback
Aug 21, 2024
no comment
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jack
Post-Delivery Feedback
Sep 01, 2024
I haven't set it up yet.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.