MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1081 - 1100 of 5,788
LJP504
Site Experience Feedback
Sep 01, 2024
OWC had just what I was looking for. I have ordered from OWC a few years ago and they still are a "Top Shelf" Company for Mac items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that we had what you were looking for and that you still think of us as a Top-Shelf company!
Thorn
Site Experience Feedback
Aug 31, 2024
Good no bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your wonderful feedback.
Please don't publish
Site Experience Feedback
Aug 31, 2024
There were two different ways to get to the drives apparently and I got confused when I couldn't find the recertified drives I had been previously looking at. Apparently, the drives I was trying to find were on a macsales web address through your owc store. That was pretty frustrating as I couldn't find the drive again and spent two days trying to find it and your tech chat was closed every time I came on to try and chat to ask. I found it however and am very excited to receive my first purchase through your website! I was also trying to shop via the specific drive models in the external hard drives and couldn't despite it being in the product info at the bottom as I wanted the enterprise drive Exos. Thank you for the opportunity to purchase an enterprise drive though! I am excited regardless of what it took for me to finally purchase it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along your frustrations on our site as we are always looking for ways to improve and make it easier for the customer to find what they need.
BowlingLane
Site Experience Feedback
Aug 31, 2024
Long time commercial photographer who went digital in 1995. Work in photo, video, high speed video, and stop motion. Just adding ram to a 2020 iMac to see if Davinci Resolve Fusion will improve performance a bit. Thanks!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback!
Rigbycorp
Site Experience Feedback
Aug 31, 2024
Looking fir something for an old Mac. Found what I need, and pretty quickly too. I especially appreciated including what os versions the part worked with, and what specific computers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you found what you needed with us for your older Mac and that the order arrived quickly.
Nate
Site Experience Feedback
Aug 15, 2024
This website is THE destination for Mac at a great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate
Post-Delivery Feedback
Aug 31, 2024
You have to check out MacSales if purchasing a Mac Product. Great selection, Great Price and Great service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your awesome feedback! We’re thrilled to be your go-to destination for Mac products. If there’s anything else you need or any questions you have, just let us know! https://eshop.macsales.com/Service/
Dougie
Site Experience Feedback
Aug 31, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Online Shopper
Post-Delivery Feedback
Aug 31, 2024
Staff very knowledgeable and courteous. Excellent.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fran
Post-Delivery Feedback
Aug 31, 2024
I needed a long USB cable, wasn’t sure what the old type that plugs into a wall adaptor is called. So good photos were needed. Works well.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
dandden
Site Experience Feedback
Aug 31, 2024
nice sale price on 2 older model mac powercords - email link went DIRECTLY to items for purchase - just like it should - nice work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to let us know that you found good prices shopping with us.
JTofSD
Site Experience Feedback
Aug 24, 2024
MacSales.com is always my first choice when looking for Apple-related items. The last 2 says I went searching for late 2013 Mac Pro SSD and RAM. I have a model that I received from my former employer, and I want to get it tuned up and running well so I can perhaps sell it and get my investment back. It could be a find computer for someone student or other person who wants a Mac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JTofSD
Post-Delivery Feedback
Aug 31, 2024
What I really appreciate with MacSales is the customer support regarding technical issues.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued support! We’re glad we could help with your search for SSD and RAM for your 2013 Mac Pro. It’s great to hear you’re tuning it up for a potential new owner.
Slarty
Post-Delivery Feedback
Aug 31, 2024
Excellent range of products, reasonable prices and great service. What’s not to like?
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
P
Site Experience Feedback
Aug 18, 2024
Was easy to find what I was looking for. Just hope the battery I purchased works better than the ones from Amazon. Of course I paid nearly twice as much so let’s see.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
P
Post-Delivery Feedback
Aug 31, 2024
Only issue I had was the product was shipped with a lot of stuff I didn’t need (safety glasses, gloves, etc…). Might be nice to have an option to just ship a battery without all that stuff.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We're glad to hear you found what you were looking for! We’re confident that the quality of our products will meet your expectations. If you have any issues with the battery or need further assistance, please let us know. https://...
Read full response »OD
Site Experience Feedback
Aug 21, 2024
Always happy with your company. Sometimes the chat staff don't pay close attention to what I write, and I have to repeat myself. That is the only problem I have had.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
OD
Post-Delivery Feedback
Aug 31, 2024
All good except a problem with access to the remaining AppleCarePlus coverage on the used Mac Mini. It was not as advertised, although in fairness it was probably due to a lack of understanding about the non-transferability of that coverage. In the end, I have a promise from OWC to cover any costs in the event that it becomes necessary. I am OK with that, but I hope that the incident became a lesson learned in representing the availability of AppleCare on future offerings of used equipment.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will be sure to pass that information along regarding our chat representatives but we are glad that overall you had a good experience.
AnaV
Site Experience Feedback
Aug 26, 2024
It was great! Easy to navigate, easy to find items, easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AnaV
Post-Delivery Feedback
Aug 31, 2024
MacSales has just about anything you need for your Mac
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the great feedback! We're thrilled to hear that you found our site easy to navigate, find items, and check out.
CM
Post-Delivery Feedback
Aug 31, 2024
I needed a replacement keyboard for my 2012 broken iMac keyboard. I gifted the iMac and new keyboard. The person is very pleased with the keyboard. It is okay that the keyboard is not wireless. Good not to require batteries. One of the few keyboards that runs older OS Mohave. Value for $. I would recommend this product.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Willie
Post-Delivery Feedback
Aug 30, 2024
I buy all of my used macs from OWC. Never disappointed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BigD
Site Experience Feedback
Aug 30, 2024
Loved your pricing. Less than another competitor, so was delighted to find you when I Googled Use Apple Laptops
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you enjoyed our pricing.
zampaz
Site Experience Feedback
Aug 30, 2024
Pleasantly surprised when I found what I was looking for at a price I could afford. Having said that it seems like y'all are low on stock, I drop by rarely, only when I'm in the mood to dress up an ebay mac. Seems like I always end up spending a chunk of change every time I visit though.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were able to find what you were looking for in your price range.
E
Post-Delivery Feedback
Aug 30, 2024
needed a laptop for my daughter who is interested in video production... this fit the bill. I ordered another laptop first, changed my mind, and had no problems getting the order changed. Customer service was very helpful.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »