MacSales.com Reviews - 5,762 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1141 - 1160 of 5,762
Online Shopper
Post-Delivery Feedback
Aug 27, 2024
As usual. Just fine.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JK
Site Experience Feedback
Aug 27, 2024
Always a good experience with very reasonable prices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you always have a good experience working with us.
HowardS
Post-Delivery Feedback
Aug 27, 2024
I purchased a used Apple Thunderbolt Display. I had a question about the adapter I needed and it was answered quickly. My order was delivered on-time. The display was very well packed and in excellent condition. As a used unit, there were no visible flaws and it looked new. I am very happy with my purchase. Everything I have ever ordered from MacSales has been excellent and is my go-to source for Apple related products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Leaps
Site Experience Feedback
Aug 27, 2024
it was good but you do really need to put an accurate life of the batteries that's left on the machines. I had to call in and all they could tell me was there's at least 70% left in the battery life. Other than that, very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We apologize that you were not satisfied with the battery life indicated on the webpage. We test all of our computers with Apple Diagnostics to ensure that everything is working before sending these pro...
Read full response »latitony
Post-Delivery Feedback
Aug 27, 2024
This OWC is essential for anyone wanting to add more life to their Macintosh computers. They sell virtually anything you may need to upgrade older hardware. My PowerBook laptop is now more responsiive after its memory upgrade. I may soon upgrade the hard drive to a flash memory drive to make it even more speedy and capable of storing more data. OWC has all the components needed. I'm a very satisfied customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 27, 2024
I have not yet installed the product. My satisfaction rate is still a question mark.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Greg in Chicagoland
Post-Delivery Feedback
Aug 27, 2024
Shopped at OWC for a long time and have recommended it for years. A great recurring selection of refurbished gear and accessories, which are always in great condition, if not new. I can trust what i buy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Aug 27, 2024
Once again OWC had what I wanted at a price level I wanted to pay. I always trust the quality of their products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you were satisfied with out products.
Online Shopper
Post-Delivery Feedback
Aug 27, 2024
The memory works. However, contrary to what is stated on the OWC web-site, the memory does not work with the original 8GB memory modules. So instead of 432GB RAM, I only have 384GB of RAM. To quote the OWC web-site: "Note: Works with Apple and OWC 32GB, 16GB, and 8GB modules and OWC 64GB RDIMM. Cannot be combined with LRDIMM."
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
All went well.....
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mikey T.
Post-Delivery Feedback
Aug 26, 2024
Great value and various options available for reasonable costs.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jacjson
Site Experience Feedback
Aug 26, 2024
Asy and simple to use, very str8 forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We're delighted to hear you found the website easy to use! Thank you for the review.
kenox730
Site Experience Feedback
Aug 16, 2024
Everything is very good, simple and accessible, plus there is a guide on how and what to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kenox730
Post-Delivery Feedback
Aug 26, 2024
Everything is very good, simple and accessible, plus there is a guide on how and what to do, the video instruction is excellent, everything is described step by step, a very good kit for removing and installing the battery, I am happy with everything, I recommend it, thanks to the seller
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
It's great to know that you found everything simple and accessible, with the added benefit of helpful guides. If you need any more assistance or have further questions, feel free to reach out! https://eshop.macsales.com/Service/
Putographer
Site Experience Feedback
Aug 26, 2024
Products are easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you found it easy to locate products
mickdennisguitarlessons
Site Experience Feedback
Aug 26, 2024
Jordan was Amazing and Very helpful and patient on the phone. Great customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We're thrilled to hear that Jordan provided you with excellent customer service.
Online Shopper
Site Experience Feedback
Aug 26, 2024
Thank You!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
This is actually my second purchase. I couldn’t go back to the previous question. The UPS store made an error in not contacting me at all as the email said that they would. I finally called 3 days after it had been delivered and the UPS store incorrectly charged me $10 to pick up. Not Macsales’ fault.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
nothing to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you.
CA
Site Experience Feedback
Aug 26, 2024
Easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're happy to hear that you found the website easy to navigate.
EK
Site Experience Feedback
Aug 17, 2024
Knew generally what I was looking for, found it quickly and breezed through the checkout process. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EK
Post-Delivery Feedback
Aug 26, 2024
Easy ordering, quick shipping, and a quality product. No issues.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
I’m glad to hear that you had a smooth experience finding and purchasing what you needed! If you have any more questions or need further assistance, just let me know. https://eshop.macsales.com/Service/