MacSales.com Reviews - 5,788 Review - 9.4/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 8% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.2 out of 10
Recent Reviews for MacSales.com
Showing 1041 - 1060 of 5,788
NO
Site Experience Feedback
Sep 03, 2024
ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
NWRidgeRunner
Site Experience Feedback
Sep 03, 2024
Always a good experience because the information asked and then provided by me, leads me to the very item I'm interested in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience.
Jay
Site Experience Feedback
Sep 03, 2024
Wish the naming conventions of the various thunderbolt ports were a little more clear.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We will be sure to pass along this feedback regarding our website information.
Mark
Site Experience Feedback
Aug 21, 2024
Art D. in customer support was AWESOME. He answered all my questions before I decided to purchase. He was patient and offered several options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Post-Delivery Feedback
Sep 03, 2024
I needed a new external hard drive to add to my imac. I needed more drive space but cost was a consideration. Customer service peeps helped me identify clearly my needs vs wants. So happy with the customer support group
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. It is great to hear that Art was able to get all of your questions answered and help you decide on a product.
HappyCustomer
Site Experience Feedback
Sep 03, 2024
no issues w/ purchase and the items I was looking for we’re actually on sale and free shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had no issues and that the items you were looking for were on sale and came with free shipping.
Bill
Site Experience Feedback
Sep 03, 2024
The product search engine on to cart purchase could use some improvement. When you put an item in the cart, the cart does not direct you back in to where you left off in your search so that you can select additional, related items from your search.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for that information. We will be sure to pass this feedback along as we are always looking for ways to improve our website.
Jake
Post-Delivery Feedback
Sep 03, 2024
The ram arrived a day early and I installed it. The 2008 macbook turned on and registered all the ram perfectly and there has been no issues since. I highly reccomend macsales for the quality of the product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Crash
Site Experience Feedback
Sep 02, 2024
Late night surfing for that labor day deal. thing is OWC always comes through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that we always come through for you!
MellowMrTello
Site Experience Feedback
Sep 02, 2024
It was a very fast, simple, but very accurate purchase. The website is not the best, specially coming from a company that deals with Apple products. However, it is directly to the point, very simple, but very transparent. It is impossible not to understand, find, and navigate the website without feeling that it was easy. Good deals, too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a good experience and will pass along your feedback regarding our website.
Online Shopper
Post-Delivery Feedback
Sep 02, 2024
I tried calling the sales department and no one answered. So I contacted the sales department via the online chat feature. They answered my questions about a backup drive for a Mac Studio. I took their recommendation about the drive to purchase, and placed the order. The transaction went smoothly, and the order arrived on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joe
Post-Delivery Feedback
Sep 02, 2024
Great customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 02, 2024
I had a question on the RAM and received an answer withing 2 business days. Great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are always happy to help answer those questions!
Happy Mac
Site Experience Feedback
Sep 02, 2024
Best vendor for prolonging the life of Macs.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are glad to hear that you had a good experience working with us.
BobInWi
Site Experience Feedback
Sep 02, 2024
The site is easy to use. I trust the value of their merchandise
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are glad to hear that our site was easy for you to use and find what you wanted.
UMB
Site Experience Feedback
Sep 02, 2024
I received the Labor Day Email update which prompted me to look for my recent purchase. the Email took me promptly to the items I wanted to review and then purchased. After picking my purchase, I was given a good selection of payment options. The check out process was self-explanatory, with several shipping options. The entire process took me less then 5 minutes, once I had made my final selections.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you had a good experience and found exactly what you needed shopping with us for Labor Day!
DRT
Site Experience Feedback
Sep 02, 2024
NO COMMENT
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
We appreciate your feedback.
Chuck
Site Experience Feedback
Sep 02, 2024
Made transactions easy to complete
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that your transaction was easy to complete!
Online Shopper
Site Experience Feedback
Sep 02, 2024
smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Na
Post-Delivery Feedback
Sep 02, 2024
Great selection. Good support videos
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ANIMAL
Site Experience Feedback
Sep 02, 2024
Ive never had any issues with owc, been a customer for as long as I remember after getting my first Mac and thats er...20yrs ago. In the early years, I needed to trouble shoot technical issues often and macsales customer service was simply excellent....this is a classic case of brand loyalty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It is great to hear that over the last 20 years, you have always had a good experience working with us.