Home > Computer & Software > MacSales.com

MacSales.com Reviews - 5,788 Review - 9.4/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%8%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.2 out of 10

Recent Reviews for MacSales.com

Showing 1041 - 1060 of 5,788

NO

Site Experience Feedback

Sep 03, 2024

ok

From MacSales.com

Thank you for the feedback.

NWRidgeRunner

Site Experience Feedback

Sep 03, 2024

Always a good experience because the information asked and then provided by me, leads me to the very item I'm interested in.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience.

Jay

Site Experience Feedback

Sep 03, 2024

Wish the naming conventions of the various thunderbolt ports were a little more clear.

From MacSales.com

We will be sure to pass along this feedback regarding our website information.

Mark

Site Experience Feedback

Aug 21, 2024

Art D. in customer support was AWESOME. He answered all my questions before I decided to purchase. He was patient and offered several options.


Post-Delivery Feedback

Sep 03, 2024

I needed a new external hard drive to add to my imac. I needed more drive space but cost was a consideration. Customer service peeps helped me identify clearly my needs vs wants. So happy with the customer support group

From MacSales.com

Thank you for the feedback. It is great to hear that Art was able to get all of your questions answered and help you decide on a product.

HappyCustomer

Site Experience Feedback

Sep 03, 2024

no issues w/ purchase and the items I was looking for we’re actually on sale and free shipping.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had no issues and that the items you were looking for were on sale and came with free shipping.

Bill

Site Experience Feedback

Sep 03, 2024

The product search engine on to cart purchase could use some improvement. When you put an item in the cart, the cart does not direct you back in to where you left off in your search so that you can select additional, related items from your search.

From MacSales.com

Thank you for that information. We will be sure to pass this feedback along as we are always looking for ways to improve our website.

Jake

Post-Delivery Feedback

Sep 03, 2024

The ram arrived a day early and I installed it. The 2008 macbook turned on and registered all the ram perfectly and there has been no issues since. I highly reccomend macsales for the quality of the product.

Crash

Site Experience Feedback

Sep 02, 2024

Late night surfing for that labor day deal. thing is OWC always comes through.

From MacSales.com

Thank you for the feedback. We are glad to hear that we always come through for you!

MellowMrTello

Site Experience Feedback

Sep 02, 2024

It was a very fast, simple, but very accurate purchase. The website is not the best, specially coming from a company that deals with Apple products. However, it is directly to the point, very simple, but very transparent. It is impossible not to understand, find, and navigate the website without feeling that it was easy. Good deals, too.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a good experience and will pass along your feedback regarding our website.

Online Shopper

Post-Delivery Feedback

Sep 02, 2024

I tried calling the sales department and no one answered. So I contacted the sales department via the online chat feature. They answered my questions about a backup drive for a Mac Studio. I took their recommendation about the drive to purchase, and placed the order. The transaction went smoothly, and the order arrived on time.

Joe

Post-Delivery Feedback

Sep 02, 2024

Great customer service

Online Shopper

Site Experience Feedback

Sep 02, 2024

I had a question on the RAM and received an answer withing 2 business days. Great.

From MacSales.com

Thank you for the feedback. We are always happy to help answer those questions!

Happy Mac

Site Experience Feedback

Sep 02, 2024

Best vendor for prolonging the life of Macs.

From MacSales.com

Thank you for the wonderful feedback. We are glad to hear that you had a good experience working with us.

BobInWi

Site Experience Feedback

Sep 02, 2024

The site is easy to use. I trust the value of their merchandise

From MacSales.com

We are glad to hear that our site was easy for you to use and find what you wanted.

UMB

Site Experience Feedback

Sep 02, 2024

I received the Labor Day Email update which prompted me to look for my recent purchase. the Email took me promptly to the items I wanted to review and then purchased. After picking my purchase, I was given a good selection of payment options. The check out process was self-explanatory, with several shipping options. The entire process took me less then 5 minutes, once I had made my final selections.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you had a good experience and found exactly what you needed shopping with us for Labor Day!

DRT

Site Experience Feedback

Sep 02, 2024

NO COMMENT

From MacSales.com

We appreciate your feedback.

Chuck

Site Experience Feedback

Sep 02, 2024

Made transactions easy to complete

From MacSales.com

We are thrilled to hear that your transaction was easy to complete!

Online Shopper

Site Experience Feedback

Sep 02, 2024

smooth

From MacSales.com

Thank you for the feedback.

Na

Post-Delivery Feedback

Sep 02, 2024

Great selection. Good support videos

ANIMAL

Site Experience Feedback

Sep 02, 2024

Ive never had any issues with owc, been a customer for as long as I remember after getting my first Mac and thats er...20yrs ago. In the early years, I needed to trouble shoot technical issues often and macsales customer service was simply excellent....this is a classic case of brand loyalty.

From MacSales.com

It is great to hear that over the last 20 years, you have always had a good experience working with us.