zZounds Reviews - 41,527 Review - 9.6/10

Nov 22, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

93%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.4 out of 10

Recent Reviews for zZounds

Showing 81 - 100 of 41,527

DJ Red

Site Experience Feedback

Nov 20, 2024

N/A

None

Site Experience Feedback

Nov 20, 2024

Got for my musician son.

Kinzie rose

Site Experience Feedback

Nov 14, 2024

It’s difficult to order because I keep getting denied a payment plan but that’s my only issue


Post-Delivery Feedback

Nov 20, 2024

Customer service is super fast and they took care of what I needed right away.

Kay

Site Experience Feedback

Nov 10, 2024

1st purchase


Post-Delivery Feedback

Nov 20, 2024

Everything came as described and on time

ElMarkyMark

Site Experience Feedback

Nov 20, 2024

zZounds never disappoints, i have been using you guys for several years now and when i need something last minute, couple days before a gig, you guys always come through ! Your customer service is top notch

Jim

Site Experience Feedback

Nov 20, 2024

Zz sounds is great. Everything is easy and the prices are unbeatable

Kigo

Site Experience Feedback

Nov 20, 2024

Easy and painless to shop and order!!

Tim

Site Experience Feedback

Nov 20, 2024

I've had a great experience so far

Sierra

Site Experience Feedback

Nov 20, 2024

Muy bien

Taylor Lucky Jay

Post-Delivery Feedback

Nov 20, 2024

Love the 12 month no interest and the products they carry. It's helping me build my dream studio 12 months at a time.

Nate

Site Experience Feedback

Nov 20, 2024

I had no problem with this website. everything was easy.

Steve-A

Site Experience Feedback

Nov 20, 2024

It was very simple to use!

Godfather

Site Experience Feedback

Nov 20, 2024

Great

Iris

Site Experience Feedback

Nov 20, 2024

Very satisfied. Loved no credit check and option to pay over 6 months.

3D Musik for Zzounds

Site Experience Feedback

Nov 20, 2024

Ever since I discovered Zzounds, I have been absolutely satisfied with everything I have purchased.

dralanis

Site Experience Feedback

Nov 20, 2024

Great variety of equipment. Purchase was easy. And the payment plans are great. Thanks a bunch.

J

Site Experience Feedback

Nov 20, 2024

It was great.

Matty

Site Experience Feedback

Nov 20, 2024

Amazing, my band is starting to travel and we don’t have the best equipment and this site came through for me big time

Stan

Post-Delivery Feedback

Nov 20, 2024

These sound amazing.

Sixstringslinga

Site Experience Feedback

Nov 10, 2024

So far so good.