zZounds Reviews - 41,525 Review - 9.6/10

Nov 24, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for zZounds

Showing 101 - 120 of 41,525

Messiah Black

Site Experience Feedback

Nov 01, 2024

Excellent Customer Service a very stress free experience I will buy ALL my equipment this way moving forward


Post-Delivery Feedback

Nov 23, 2024

zZounds is hands down one of the best in the business! By giving me the opportunity to start building a studio not only will my clientele increase but I have found a home for purchasing all the audio equipment I need in a way that's conveniently efficient for me. The fast service alone will keep me coming back again and again! Thank you zZounds for providing a fast track to my dreams!!!

Online Shopper

Site Experience Feedback

Nov 23, 2024

Fast and easy. Checkout was easy

Chams

Site Experience Feedback

Nov 23, 2024

Never heard or zzounds before until I was browsing YouTube more so a review of zzounds, and after seeing the rave review I figured why not try for my self and it is everything as simple and user friendly as described

Budster

Site Experience Feedback

Nov 23, 2024

Very quick easy to shop

Freedom

Site Experience Feedback

Nov 23, 2024

Z sound is an awesome company to deal with extra easy no hassle

Paul Jellico

Site Experience Feedback

Nov 23, 2024

I love Zzounds. You have made it so convenient to get the things needed to be successful in the music industry. As a single Father, money is tight. I wouldn’t be able to get what I need with yall. Thank you all so much!

Day-1

Site Experience Feedback

Nov 23, 2024

I honestly admit.i'm in love!this website is a dream come true.....you guys are next level dreammakers for all us rockaholics man...,bless your pretty li'l hearts😆

Ty

Site Experience Feedback

Nov 23, 2024

Just like my answer is gonna be, pretty easy and straightforward to get done.

Becca

Site Experience Feedback

Nov 23, 2024

I got a great guitar for my husband with payments

Online Shopper

Site Experience Feedback

Nov 23, 2024

Love zZsounds!

Jeff

Site Experience Feedback

Nov 23, 2024

Good store to buy

blazinbeats

Site Experience Feedback

Nov 23, 2024

everything went fine found what i needed easy access and process

Rob

Site Experience Feedback

Oct 11, 2024

Superb!


Post-Delivery Feedback

Nov 23, 2024

zZounds is my go to place for all things audio.

The_Rooster00

Site Experience Feedback

Nov 14, 2024

Zzounds does for people what nobody else does! Will recommend to anybody on this earth whos trying to get equipment! Thank you guys so much!


Post-Delivery Feedback

Nov 23, 2024

I would recommend zzounds to any musician

Caleb

Site Experience Feedback

Nov 23, 2024

It was an easy and pleasant shopping experience.

Mingo

Site Experience Feedback

Nov 18, 2024

Excellent


Post-Delivery Feedback

Nov 23, 2024

Great customer service, and the very best banjo I’ve ever owned. It’s everything the ad says it was. I went online and checked out how it sounded before I purchased it. It’s everything the reviews said it was. Thank you ZZSOUNDS

Lancelot 45

Site Experience Feedback

Nov 13, 2024

NA


Post-Delivery Feedback

Nov 23, 2024

NA

Biscuit

Site Experience Feedback

Nov 23, 2024

Fast and easy once again

MACK

Site Experience Feedback

Nov 23, 2024

BEST SITE TO GET ALL YOUR GEAR

Chief

Site Experience Feedback

Nov 23, 2024

Great