zZounds Reviews - 41,527 Review - 9.6/10
2023
Platinum
Circle of
Excellence
17 years
zZounds Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.6 /10 |
Checkout Satisfaction | 9.7 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 93% | 93% |
Neutral | 6% | 5% |
Negative | 2% | 2% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Recent Reviews for zZounds
Showing 61 - 80 of 41,527
NashvilleBender
Site Experience Feedback
Nov 20, 2024
Competitive pricing Not Amazon Flexible Interest Free Payment Options without signing up for a store card. Quick Free Shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Nov 20, 2024
Great store. Purchased my favorite electric guitar from here and will always come back for more.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Sblaise4
Site Experience Feedback
Nov 20, 2024
I always go to zzounds for hard to find items, always with fast Free shipping!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
The experience was pretty for the most part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tink
Site Experience Feedback
Nov 15, 2024
LOved it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Tink
Post-Delivery Feedback
Nov 20, 2024
This purchase process was so easy. I was able to complete my order easily. The payment options available made it easy for me to afford a big purchase. The product was a highly quality product delivered in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bless
Site Experience Feedback
Nov 20, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Djstarvy
Site Experience Feedback
Nov 20, 2024
Best
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Always easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chingo
Site Experience Feedback
Nov 20, 2024
ZZounds is my place to go to when I need things urgently and efficiently
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Maverick
Site Experience Feedback
Nov 20, 2024
Everything was flawless, start to finish. I typically order from sweetwater but they did not have the guitar I wanted in stock. I will definitely use zZounds again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aiman
Site Experience Feedback
Nov 20, 2024
My experience with zzounds so far has been great. I didn’t have a working instrument and now I have one on the way thanks to the no credit check payment plan options!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
José Z.
Site Experience Feedback
Nov 20, 2024
I’ve had nothing but great experiences with your company. Thanks for making it easy for music lovers to purchase their equipment here!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CarlitoApproved
Site Experience Feedback
Nov 20, 2024
I've been using zzounds for years. Love it! Easy to use and payment plan is the best.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Svengeance
Site Experience Feedback
Nov 20, 2024
Zzounds has ridiculously good financing and deals. It's been my favorite place to buy gear for the last decade.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
andy
Site Experience Feedback
Nov 20, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
amac
Site Experience Feedback
Nov 20, 2024
i like zzounds they make things possible for budgets of all levels
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JayBird
Site Experience Feedback
Nov 20, 2024
Transaction went smooth. Met all my expectations. Zzounds always does.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Danger
Site Experience Feedback
Nov 20, 2024
Highly satisfied customer. The payment plans are fantastic and shipping is very fast. Highly recommend zzounds to anyone who wants to buy music equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
It was good!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Very reasonable pricing, wish they had more Yamaha products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »