zZounds Reviews - 41,527 Review - 9.6/10

Nov 22, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

93%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.4 out of 10

Recent Reviews for zZounds

Showing 61 - 80 of 41,527

NashvilleBender

Site Experience Feedback

Nov 20, 2024

Competitive pricing Not Amazon Flexible Interest Free Payment Options without signing up for a store card. Quick Free Shipping

Dave

Site Experience Feedback

Nov 20, 2024

Great store. Purchased my favorite electric guitar from here and will always come back for more.

Sblaise4

Site Experience Feedback

Nov 20, 2024

I always go to zzounds for hard to find items, always with fast Free shipping!

Online Shopper

Site Experience Feedback

Nov 20, 2024

The experience was pretty for the most part

Tink

Site Experience Feedback

Nov 15, 2024

LOved it


Post-Delivery Feedback

Nov 20, 2024

This purchase process was so easy. I was able to complete my order easily. The payment options available made it easy for me to afford a big purchase. The product was a highly quality product delivered in a timely manner.

Bless

Site Experience Feedback

Nov 20, 2024

Good

Djstarvy

Site Experience Feedback

Nov 20, 2024

Best

Online Shopper

Site Experience Feedback

Nov 20, 2024

Always easy.

Chingo

Site Experience Feedback

Nov 20, 2024

ZZounds is my place to go to when I need things urgently and efficiently

Maverick

Site Experience Feedback

Nov 20, 2024

Everything was flawless, start to finish. I typically order from sweetwater but they did not have the guitar I wanted in stock. I will definitely use zZounds again.

Aiman

Site Experience Feedback

Nov 20, 2024

My experience with zzounds so far has been great. I didn’t have a working instrument and now I have one on the way thanks to the no credit check payment plan options!

José Z.

Site Experience Feedback

Nov 20, 2024

I’ve had nothing but great experiences with your company. Thanks for making it easy for music lovers to purchase their equipment here!

CarlitoApproved

Site Experience Feedback

Nov 20, 2024

I've been using zzounds for years. Love it! Easy to use and payment plan is the best.

Svengeance

Site Experience Feedback

Nov 20, 2024

Zzounds has ridiculously good financing and deals. It's been my favorite place to buy gear for the last decade.

andy

Site Experience Feedback

Nov 20, 2024

n/a

amac

Site Experience Feedback

Nov 20, 2024

i like zzounds they make things possible for budgets of all levels

JayBird

Site Experience Feedback

Nov 20, 2024

Transaction went smooth. Met all my expectations. Zzounds always does.

Danger

Site Experience Feedback

Nov 20, 2024

Highly satisfied customer. The payment plans are fantastic and shipping is very fast. Highly recommend zzounds to anyone who wants to buy music equipment.

Online Shopper

Site Experience Feedback

Nov 20, 2024

It was good!

Online Shopper

Site Experience Feedback

Nov 20, 2024

Very reasonable pricing, wish they had more Yamaha products