zZounds Reviews - 41,527 Review - 9.6/10

Nov 22, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

93%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.4 out of 10

Recent Reviews for zZounds

Showing 41 - 60 of 41,527

Emorales

Site Experience Feedback

Nov 20, 2024

I love this page is easy for search and buy and they work well with you!.

Doradave

Site Experience Feedback

Nov 20, 2024

Excellent!!!

Online Shopper

Site Experience Feedback

Nov 20, 2024

Pretty good, not too bad very straight forward

Pru

Site Experience Feedback

Nov 20, 2024

good site and easy to navigate

Online Shopper

Site Experience Feedback

Nov 20, 2024

Very great interaction

Online Shopper

Site Experience Feedback

Nov 20, 2024

Great

Jm

Site Experience Feedback

Nov 20, 2024

I only shop Zzounds for music equipment! Thanks

Online Shopper

Site Experience Feedback

Nov 20, 2024

It's all good

Mike H.

Site Experience Feedback

Nov 20, 2024

Super quick and easy. I probably would not have purchased if I weren’t enticed by the easy payments, ha!

Play Happy

Site Experience Feedback

Nov 20, 2024

Pretty easy to navigate.

Ed

Site Experience Feedback

Nov 20, 2024

I have been purchasing from Zzounds for year and the experience has always been great. Fast shipping, efficient site, and the payment plans are a godsend. My gear pays for itself.

Ari

Site Experience Feedback

Nov 20, 2024

It was great

John

Site Experience Feedback

Nov 20, 2024

Good

Joh doe

Site Experience Feedback

Nov 20, 2024

It was absolutely awesome I was able to buy my dream guitar because of the financing and I can't wait to tell my friends about this place!

Whooopdi

Site Experience Feedback

Nov 20, 2024

Amazing

Romulus213

Site Experience Feedback

Nov 20, 2024

Very easy purchase. Will definitely buy from here again.

Online Shopper

Site Experience Feedback

Nov 20, 2024

GREAT

Regina

Site Experience Feedback

Nov 20, 2024

great

Larry

Site Experience Feedback

Nov 20, 2024

So far all of my purchases have been seamless with no problems.

Jay

Site Experience Feedback

Nov 20, 2024

Great