zZounds Reviews - 41,525 Review - 9.6/10

Nov 24, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for zZounds

Showing 121 - 140 of 41,525

Reconvn

Site Experience Feedback

Nov 23, 2024

It was good found exactly what I was looking for

Online Shopper

Site Experience Feedback

Nov 23, 2024

Gear is getting pricey these days. Not a website problem though.

Dookshooting

Site Experience Feedback

Nov 23, 2024

I recently had a really great experience shopping online for some gear I needed for my solo acoustic gigs. I was looking for a PA speaker system, a microphone, and a guitar strap, and I found everything I needed without any hassle. The website was easy to navigate, which made it simple to find the musical equipment section. I liked that they had everything organized by type, brand, and price, so I didn’t have to waste time searching. As I browsed through the options, I appreciated the detailed descriptions of each product. They included important details about sound quality and compatibility, which helped me make my choices. I also found plenty of customer reviews that gave me confidence in what I was buying. The prices were competitive, and I even discovered some bundle deals that made it more affordable to get everything at once. Once I picked out my PA speaker system, microphone, and guitar strap, checking out was a breeze. It only took a few clicks to enter my shipping info and payment details. They had different payment options available, which was convenient. After placing my order, I received an email confirmation right away with tracking information, so I knew when to expect my gear. I’m really looking forward to tomorrow when my order arrives! I can’t wait to unbox everything and see how it looks and feels. Overall, this online shopping experience was smooth and satisfying. It reminded me how easy it is to find quality equipment online without any stress.

Desmond

Site Experience Feedback

Nov 23, 2024

Such a great experience using this site. Buying options is definitely this websites strong suit.

Paul

Site Experience Feedback

Nov 23, 2024

Was looking for the product that I ordered, so I placed the order.

Sid

Site Experience Feedback

Nov 23, 2024

I. Very satisfied with everything I've ordered from Zzounds top notch on everything concerning my order

Billy

Site Experience Feedback

Nov 23, 2024

I always enjoy shopping with you guys , tho I can’t do it as much as I like , I treat myself occasionally! I am sure I will shop with you guys again after I pay this purchase off .

Rello

Site Experience Feedback

Nov 23, 2024

Nice Can’t Wait To See The Order

Demi

Site Experience Feedback

Nov 23, 2024

i enjoyed my use of the zzound site

João-Coleman

Site Experience Feedback

Nov 22, 2024

Quick and simple, the way it should be!

Starriss

Site Experience Feedback

Nov 22, 2024

I love shopping with this company. I had already purchased some Dj Equipment like Numark.They deliver on time as usual and the prices are so reasonable.

Online Shopper

Site Experience Feedback

Nov 22, 2024

First time using zzzounds and it was super easy and no hassles at alll!!! I recommend it to all music lovers!!!!

Rockpix

Site Experience Feedback

Nov 15, 2024

Found the exact item I wanted, it was available at a great price, I was able to arrange payments, shipping was easy breezy !!!!!!!


Post-Delivery Feedback

Nov 22, 2024

Found exactly what I was looking for, great price, arrived right on time, was packaged very well.......excellent experience !

Zwilz

Site Experience Feedback

Nov 22, 2024

Great experience

E

Site Experience Feedback

Nov 22, 2024

Seems to me your website is very well laid out and easy to use. Several of my friends have been your customers for many many years, but this is the first purchase that I have made. I’ll say that you come highly recommended from several excellent musician friends of mine.

Lance G.

Site Experience Feedback

Nov 22, 2024

Great prices and selection!

Manderleigh

Post-Delivery Feedback

Nov 22, 2024

I would recommend zZounds to everyone! This is my third major purchase from this company, and I have only great things to say. I have purchased 2 beautiful Deering banjos, and a drum set so far and will return for my next instrument. Quality instruments, awesome payment plans and on time no hassle delivery.

Zacktron

Site Experience Feedback

Nov 22, 2024

Easy

Big Jimmy

Site Experience Feedback

Nov 22, 2024

This is the best site for DJ'S

Dalepal

Site Experience Feedback

Nov 22, 2024

I feel like it’s a wonderful thing where a man can pay installments on quality instruments without having the hassle of credit checks and you guys are trusting of the person I will be a repeat customer for years to come