zZounds Reviews - 41,527 Review - 9.6/10

Nov 22, 2024
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.
Circle of Excellence - zZounds

2023
Platinum

Circle of
Excellence

17 years

zZounds Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.7 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

93%93%

Neutral

6%5%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.4 out of 10

Recent Reviews for zZounds

Showing 21 - 40 of 41,527

Todder

Site Experience Feedback

Nov 20, 2024

Love Zzounds, makes purchasing the equipment I need & love easy!

BtheD

Site Experience Feedback

Oct 27, 2024

I had no bad experiences with this site whatsoever! Great website will be back!


Post-Delivery Feedback

Nov 20, 2024

Looked up wat I wanted and they had it and I had all the available information on the product to help me make my decision and their were reviews to double check. Over all happy with everything

Kng

Site Experience Feedback

Nov 20, 2024

No real details just glad that they had what I wanted.

Him

Site Experience Feedback

Nov 20, 2024

Let’s see

Dee

Site Experience Feedback

Nov 20, 2024

The website is amazing

John

Site Experience Feedback

Nov 20, 2024

quick and easy

Kai

Site Experience Feedback

Nov 20, 2024

I love this site

Solo artist in Baltimore

Site Experience Feedback

Nov 20, 2024

Easy to find my product and accessories. Convenient ordering, free two-day shipping. What's not to like?

Tédo Beatz

Site Experience Feedback

Nov 20, 2024

I love the website for how convenient it is. I’m finally able to get one of my favorite guitars. I’m coming here for all of my future gear.

love always

Site Experience Feedback

Nov 11, 2024

Awesome

great

Site Experience Feedback

Nov 20, 2024

it was great

Srv209

Site Experience Feedback

Nov 20, 2024

Website was very easy to navigate everything that I wanted was easy to look up in a detailed description and everything was put at my fingertips very easily great well rounded website

Strugglz

Site Experience Feedback

Nov 20, 2024

Phenomenal expierience...

Crackerz

Site Experience Feedback

Nov 20, 2024

I thought the website was very helpful and useful and think ZZZ sounds was an awesome website for personally financing products to customers

Eric B

Site Experience Feedback

Nov 20, 2024

easy to find item and easy to purchase

Breezy55

Site Experience Feedback

Nov 20, 2024

I love looking at your offerings

Mook

Site Experience Feedback

Nov 20, 2024

I love this website, its my first time ordering.

Conrad

Site Experience Feedback

Nov 20, 2024

Love this website i even used the live chat feature to help me decide what to buy

Kboche

Site Experience Feedback

Nov 20, 2024

Everything with the website and products have been great since the moment I did my first purchase in 2021

Jdog

Site Experience Feedback

Nov 20, 2024

Great shipping and quality products