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The Parts Biz Reviews - 810 Reviews - 9.1/10

Jan 9, 2025
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.4 /10
Product Selection8.9 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%77%

Neutral

16%14%

Negative

5%9%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.0 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 1 - 20 of 810

Vel

Site Experience Feedback

Jan 05, 2025

Everything was good

Tommy

Site Experience Feedback

Jan 05, 2025

It was great

Penoop

Site Experience Feedback

Dec 28, 2024

So quick and easy! Love to do business with you.


Post-Delivery Feedback

Jan 05, 2025

I've ordered my humidifier filters for years and also been very pleased with the service and quality. Tracking is a problem though. When I try through the email info you provide FedEx requires a password which I don't have.

Mustang joe

Site Experience Feedback

Jan 05, 2025

It was great

Sally

Site Experience Feedback

Jan 04, 2025

Easy transaction

Duffy

Site Experience Feedback

Jan 04, 2025

Easy peasy...found what I needed quickly and process to order easy.

JIMBO

Site Experience Feedback

Jan 02, 2025

First time leaving my interaction 100% satisfied with the site easy to go to parts list y'all keep up the excellence job very well done thank you

Online Shopper

Site Experience Feedback

Jan 01, 2025

I looked for a replacement to fit my slow cooker lid that was missing an essential part

Top guy John

Site Experience Feedback

Jan 01, 2025

Good

TurkeyMom

Site Experience Feedback

Dec 31, 2024

This crockpot is very old but it's taken a beating over the constant use when the handle on lid broke and can't be fixed.

DT

Site Experience Feedback

Dec 20, 2024

Worked as it should

John Boy

Site Experience Feedback

Dec 30, 2024

Good experince

ocarol

Post-Delivery Feedback

Dec 29, 2024

everything went perfect and product perfect

Michael

Site Experience Feedback

Dec 26, 2024

I found the entire process seamless!

jackieboy

Site Experience Feedback

Dec 23, 2024

The information says it is original part,, we shall see, shipping for something they will put in an envelope is a little steep.

FL Deb

Site Experience Feedback

Dec 23, 2024

The Parts Biz website was very easy to navigate. Ordering on this site was a breeze. I’m hope that the replacement lid will fit my older crockpot correctly. I wish this survey was sent out after the arrival of the product I ordered so that I could address this order in its entirety including packaging, shipping, and timely arrival. The shipping charge was higher than the cost of the replacement lid.

big jbm

Site Experience Feedback

Dec 22, 2024

it went very smooth

Scott

Site Experience Feedback

Dec 18, 2024

Went to the menu and picked my brand. List of parts piped up and you all had the part. Payment method with Amazon made it a breeze.

Connie

Site Experience Feedback

Dec 18, 2024

Finally found a carafe with the number of my coffee pot.

Momofchaos

Site Experience Feedback

Dec 16, 2024

I had a pretty easy experience, found just what I was looking for, was just surprised that the shipping was so high-10$?!