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The Parts Biz Reviews - 874 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%81%

Neutral

17%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 1 - 20 of 874

gramps

Site Experience Feedback

Dec 02, 2024

fast and easy

John M.

Site Experience Feedback

Nov 30, 2024

The process to find the damaged part for our Oster Pro 1200 Food Processor was very easy. The description was very clear and easy to understand. There were several pictures of the part that I was looking for that made my search very easy. It literally took longer to write this reviewed, and it did find the damage product that I was searching for. John M. Wellington, Florida

Patricia

Site Experience Feedback

Nov 29, 2024

I was very impressed with the prompt communication via e-mail that The Parts Biz did from the very beginning. Very helpful, professional, and clear.

Online Shopper

Site Experience Feedback

Nov 29, 2024

Great!

Tim

Site Experience Feedback

Nov 20, 2024

Clear and concise


Post-Delivery Feedback

Nov 29, 2024

Parts arrived as expected but I ordered 4 units and received 16. I will be trying to return the other 12 units.

GV

Site Experience Feedback

Nov 29, 2024

Easy to understand

Char

Site Experience Feedback

Nov 29, 2024

It was very easy and they had exactly what I needed.

Alisa

Site Experience Feedback

Nov 29, 2024

Website is simple but gets the job done. Love that you can use Amazon pay.

Phil

Site Experience Feedback

Nov 29, 2024

It was fine.

Satisfied customer

Post-Delivery Feedback

Nov 28, 2024

The product was exactly as described. It was easy to install and works great. The switch arrived way ahead of time. Very satisfied!

TopGun

Site Experience Feedback

Nov 28, 2024

Good very smooth transaction.

Online Shopper

Site Experience Feedback

Nov 28, 2024

Good

JAY

Site Experience Feedback

Nov 27, 2024

ALL GOOD

Old Food Saver atch

Site Experience Feedback

Nov 26, 2024

Came upon the site via a google search of the part number, satisfied with the result, Amazon was around three times as much.

pete

Site Experience Feedback

Nov 26, 2024

safe site

Reyn

Site Experience Feedback

Nov 16, 2024

Found a replacement for lost charger

Online Shopper

Site Experience Feedback

Nov 17, 2024

no comment

Boston Guy

Site Experience Feedback

Nov 23, 2024

Hoping I might replace a worn blender jar washer, I immediately found Partsbiz has just what I need! Quick and easy!

Online Shopper

Site Experience Feedback

Nov 23, 2024

No comment

Java Diva

Site Experience Feedback

Nov 23, 2024

Smooth transition from choice to purchase to receipt