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The Parts Biz Reviews - 874 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%81%

Neutral

17%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 61 - 80 of 874

Jazzy

Site Experience Feedback

Oct 29, 2024

It was very simple to navigate your system

Ahenry

Site Experience Feedback

Oct 29, 2024

Everything went good

Ghost

Site Experience Feedback

Oct 28, 2024

I really just need this ignitor asap I've tried twice to order it off Amazon and they sent me the same wrong part both times. So I'm hoping you guys can get it right.

Wally

Site Experience Feedback

Oct 28, 2024

Ok

Kevin

Site Experience Feedback

Oct 27, 2024

Easy to navigate. Free shipping for orders over a certain amount would be great.

shoptilyoudrop

Site Experience Feedback

Oct 18, 2024

website easy to use


Post-Delivery Feedback

Oct 27, 2024

Would shop parts biz before Amazon.

Online Shopper

Site Experience Feedback

Oct 26, 2024

n

Lucy

Post-Delivery Feedback

Oct 26, 2024

My experience was good but the product sent was too small and I need to return it asap.

Lamb Company

Site Experience Feedback

Oct 25, 2024

Solid experience. I would like to see a volume that generates free shipping

Bizzy

Site Experience Feedback

Oct 09, 2024

You’re the only store had what I needed

Frustrated

Site Experience Feedback

Oct 08, 2024

Option to use my Amazon Prime account which is free shipping but was changed 10 shipping on a 15 dollar product. No way to verify if this is even the right product for an Elite Gourmet Slow Cooker Model 5240. No sizes given. Like buying a pig in a poke. Hope its what I want. Otherwise have to go to the trouble of shipping back if it doesn't fit.


Post-Delivery Feedback

Oct 23, 2024

I ordered a specific brand of slow cooker casserole glass lid and although it is the same style it does not fit. I was also told I could pay through Amazon Prime and did so on the possibility that my Prime orders are shipped free. The 15.00 product cost over 10.00 to ship and took 18 days to go from Kansas to Phoenix and I now have to pay for return shipping. Thanks but I will find a different way to do business than use your company.

Gail

Post-Delivery Feedback

Oct 23, 2024

Got the items we ordered quick, no problems at all!

GeorgieGirl

Site Experience Feedback

Oct 23, 2024

Went with bizrate over other sellers (including the manufacturer’s replacement part) because price + shipping was significantly less on bizrate

rick

Site Experience Feedback

Oct 21, 2024

good

LizzyTish

Site Experience Feedback

Oct 21, 2024

The purchase was super easy to complete. The website is easy to navigate and everything was clear.

Online Shopper

Site Experience Feedback

Oct 11, 2024

Easy to navigate, Had item I need Unhappy about not having an option to select preferred shipping method.


Post-Delivery Feedback

Oct 19, 2024

I was happy they had the part I needed. However, I wish I was able to choose my own shipping method. It was preselected for me, and I wasn't able to change it.

Online Shopper

Post-Delivery Feedback

Oct 18, 2024

Cam The parts I recieved don't go on my tractor call mtd they said the parts don't fit it can I get a return lable to my email address to return them

Online Shopper

Site Experience Feedback

Oct 18, 2024

I was glad to see my product had a replacement part!

JL

Site Experience Feedback

Oct 18, 2024

Great

JT

Site Experience Feedback

Oct 08, 2024

went well no complaints


Post-Delivery Feedback

Oct 18, 2024

Found what I was looking for at a decent price