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The Parts Biz Reviews - 874 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%81%

Neutral

17%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 21 - 40 of 874

Cassidy

Site Experience Feedback

Nov 23, 2024

The website was easy to navigate. There are endless parts for all types of devices and home goods. I am always repairing broken home appliances and will be using this website again.

freedongirl154

Site Experience Feedback

Nov 14, 2024

I knew what I was ordering and it was in stock!


Post-Delivery Feedback

Nov 23, 2024

Very easy process. Wasn't informed as to when the product would arrive, but was on my doorstep within days of ordering.

Scattyjo

Site Experience Feedback

Nov 23, 2024

I like the complete information on product.

NW

Site Experience Feedback

Nov 22, 2024

A reasonable price.

Chuck

Site Experience Feedback

Nov 22, 2024

Pleasant Experience

Tap

Post-Delivery Feedback

Nov 21, 2024

I was very surprised how quickly it came.

Non

Site Experience Feedback

Nov 21, 2024

Went well. Found what I needed

Dan

Site Experience Feedback

Nov 20, 2024

Solid experience. Easy to navigate the website.

Antonio Padua

Site Experience Feedback

Nov 20, 2024

very easy to use

E

Site Experience Feedback

Nov 19, 2024

Hope to be happy customer!

Me

Site Experience Feedback

Nov 18, 2024

Easy

Mary Nikoo

Site Experience Feedback

Nov 18, 2024

This is the first time I am purchasing a replacement part from this website. It seems organized and the price including the shipment is reasonable.

jdmict

Site Experience Feedback

Nov 18, 2024

You calculated my Kansas sales tax incorrectly for my address. For a $53.68 purchase, the 7.5 pct tax is $4.03. You charged me $5.02.

Planer

Site Experience Feedback

Nov 17, 2024

Ok

Papa

Site Experience Feedback

Nov 16, 2024

Very nice.

Mr. Big Baby

Site Experience Feedback

Nov 02, 2024

Quick and easy

Wild Bill

Site Experience Feedback

Nov 15, 2024

I have nothing to say today

Tata

Site Experience Feedback

Nov 14, 2024

It was good

Mamaharv

Site Experience Feedback

Nov 14, 2024

This was very easy to do had no problems

Lambo

Site Experience Feedback

Nov 05, 2024

Found part I was looking for


Post-Delivery Feedback

Nov 13, 2024

Found right part. Pleased with transection.