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The Parts Biz Reviews - 874 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%81%

Neutral

17%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 41 - 60 of 874

Tom Z

Site Experience Feedback

Nov 12, 2024

I was able to access the part I needed quickly and order procedure was easy.

Online Shopper

Site Experience Feedback

Nov 10, 2024

good website

Jakki

Site Experience Feedback

Nov 08, 2024

I have needed a part for a food processor for a long time. I fnally found one that was reasonable with reasonable shipping charges.

Kerry Caberga

Site Experience Feedback

Nov 07, 2024

it was a smooth easy experience. I found what I was looking for fairly quick. the information stated confirmed that I'm purchasing exactly what I need.

vick

Site Experience Feedback

Nov 07, 2024

very tough to find you but happy i did.Being 92 years old is not easy with all the technology with computers etc.

Lex

Site Experience Feedback

Nov 07, 2024

This was a very simple, easy to navigate experience without overwhelming colors, images or ads

Chris

Site Experience Feedback

Nov 06, 2024

Great selection, excellentpics and productdescriptions, good price and easy checkout

Online Shopper

Site Experience Feedback

Nov 06, 2024

prices where great and i found that you guys have everything i needed and might need

Jake

Site Experience Feedback

Nov 05, 2024

Usually the lowest price. Pretty hassle free.

SGoode8

Site Experience Feedback

Nov 05, 2024

First time here. The Parts Biz seems like a legitimate Amazon supplier. Best price; lowest shipping cost.

Cat

Site Experience Feedback

Oct 22, 2024

Checking out u should put the total bill before payment


Post-Delivery Feedback

Nov 05, 2024

It shipped faster then I expected and was package well!

Tiny Angel

Site Experience Feedback

Nov 04, 2024

Fast, easy and reasonably priced.

KCB

Site Experience Feedback

Nov 03, 2024

Finding the product I needed was easy, as well as paying. Shipping options are clear and complete.

Inesa

Site Experience Feedback

Nov 03, 2024

I found what I couldn’t find anywhere else, the part for my blender.

Kay

Site Experience Feedback

Nov 03, 2024

Just happy that I could find what I was looking for without it costing a lot. Thank you

Jeff

Site Experience Feedback

Nov 02, 2024

Easy process

Diana from SC

Site Experience Feedback

Oct 31, 2024

First time using The Parts Biz to purchase replacement bulbs for range hood. Wanted 2 bulbs, but website showing only 1 available. (Hopefully there actually is one available.) Website was easy to use, but not enough product information.

mike

Site Experience Feedback

Oct 30, 2024

only given 3 choices to purchase

Kar

Site Experience Feedback

Oct 30, 2024

good and easy

USS_Demon

Site Experience Feedback

Oct 21, 2024

Would like an easier way to search model number on website. Was easy to find the part that I required to repair my washing machine.


Post-Delivery Feedback

Oct 30, 2024

Easy to locate the part I required to repair my washing machine, by using the parts diagrams for my specific model washing machine. Was the lowest price I could find for a NEW part in the original box. Shipping was reasonably priced, and arrive in a timely manner! Thank you PartsBiz!