LIDS Reviews - 324 Reviews - 9.9/10

Jan 21, 2025
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.9 /10
Likelihood to Recommend10.0 /10
Product Selection9.3 /10
Ease of Finding9.6 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.9out of 10


Likelihood To Recommend:

 

10.0out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%88%

Neutral

5%7%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 1 - 20 of 324

Online Shopper

Post-Delivery Feedback

Jan 17, 2025

Best hats and styles for sports fans

Stone

Site Experience Feedback

Jan 12, 2025

n/a

Ro

Site Experience Feedback

Jan 10, 2025

Smooth , easy to navigate

Griffin

Site Experience Feedback

Jan 06, 2025

Very easy to use and great items, would recommend to everyone

nick rob

Site Experience Feedback

Jan 06, 2025

great i enjoy the simplicity of purchasing

Shi

Site Experience Feedback

Jan 06, 2025

Was disappointed that there were NO Zip up hoodies For Lids, also the selection for Lids attire in BLACK was very small. Please make the selection bigger. Also please make a zip up hoodie

Jess

Site Experience Feedback

Jan 05, 2025

Couldn't use PayPal

E

Site Experience Feedback

Jan 04, 2025

Great site fun and easy to use

Zeus

Site Experience Feedback

Jan 04, 2025

Great Deals

1234

Site Experience Feedback

Jan 03, 2025

very good was able to find product with no problem.

Sean

Site Experience Feedback

Jan 03, 2025

I found exactly what I needed, with no issue.

Jessie

Site Experience Feedback

Jan 02, 2025

awesome! can't wait for my order

Eddy

Site Experience Feedback

Jan 01, 2025

Good Easy To Navigate

N/a

Site Experience Feedback

Dec 20, 2024

I had a great experience I can't wait to get my hat!

drew

Site Experience Feedback

Dec 19, 2024

n/a

ali

Site Experience Feedback

Dec 16, 2024

simple

Jhae

Site Experience Feedback

Dec 14, 2024

Today was an exciting purchace

dan

Site Experience Feedback

Dec 14, 2024

it was great

MikeCity

Site Experience Feedback

Dec 13, 2024

I love it. It was quick and easy to use.

Brian from Houston

Site Experience Feedback

Dec 13, 2024

It was great and amazing