LIDS Reviews - 319 Reviews - 9.9/10

Dec 3, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 21 - 40 of 319

mckinnon

Site Experience Feedback

Nov 09, 2024

it was easy

Online Shopper

Site Experience Feedback

Nov 09, 2024

Great overall experience

Online Shopper

Site Experience Feedback

Nov 09, 2024

It was seamless.

Javier

Site Experience Feedback

Nov 09, 2024

I love how easy it is to order.

E

Site Experience Feedback

Nov 09, 2024

It was good.

Mandy

Site Experience Feedback

Oct 25, 2024

Super easy

quise

Site Experience Feedback

Nov 08, 2024

thanks

Glawson

Site Experience Feedback

Nov 08, 2024

Paypal doesn't work for Marketplace. Otherwise than that shopping is seamless and easy.

JaeBer

Site Experience Feedback

Nov 08, 2024

very satisfied was able to order my lids hoodies with no hassle!

Online Shopper

Site Experience Feedback

Nov 07, 2024

good

shay

Site Experience Feedback

Oct 25, 2024

awesome company


Post-Delivery Feedback

Nov 07, 2024

LIDS IS AMAZING!!!!! Great hats and merchandise

KR

Site Experience Feedback

Nov 06, 2024

It was a quick and smooth experience!

kj

Site Experience Feedback

Nov 06, 2024

Love lids get the best hats and apparels with awesome Customer service.

JESSICA

Site Experience Feedback

Nov 04, 2024

N/A

JJ

Site Experience Feedback

Nov 04, 2024

it was pretty alright

MIKE CITY

Site Experience Feedback

Nov 04, 2024

It was quick and easy to shop. Looking forward to placing my next order.

cris

Site Experience Feedback

Nov 04, 2024

i liked it

OJay

Site Experience Feedback

Nov 03, 2024

I had an amazing experience at Memorial City Mall Lids Locker Room....

T

Post-Delivery Feedback

Nov 03, 2024

Great

Online Shopper

Site Experience Feedback

Nov 02, 2024

i5