LIDS Reviews - 319 Reviews - 9.9/10

Dec 3, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 1 - 20 of 319

Sam

Site Experience Feedback

Dec 01, 2024

Easy to use, very quick process!

Grip

Site Experience Feedback

Nov 16, 2024

great experience nothing bad to say


Post-Delivery Feedback

Nov 26, 2024

Great service

Q

Site Experience Feedback

Nov 24, 2024

Was ok

Jhaesoheartless

Site Experience Feedback

Nov 24, 2024

Amazing

Online Shopper

Site Experience Feedback

Nov 23, 2024

chr

mark

Site Experience Feedback

Nov 23, 2024

great, thanks.

Bronx Made

Site Experience Feedback

Nov 23, 2024

easy to navigate

Teddy

Site Experience Feedback

Nov 21, 2024

Great Store will be back!!

Bren M.

Site Experience Feedback

Nov 21, 2024

Excellent website experience, had exactly what I needed -- 11/10 will buy again!

Billie

Site Experience Feedback

Nov 20, 2024

It was an easy experience. it guided me easily through check out. im sure my grand parents could do it too.

SABS

Site Experience Feedback

Nov 19, 2024

Love that there were so many different options to choose from and being able to get exactly what I can wear them to work!

BSmooth48

Site Experience Feedback

Nov 17, 2024

My experience was great and easy to navigate.

danny

Site Experience Feedback

Nov 16, 2024

my experience on the website was good i was able to find the locations of products very easily

J

Site Experience Feedback

Nov 15, 2024

VERY GOOD AND OVERALL GOOD EXPERIENCE

Patrick

Site Experience Feedback

Nov 14, 2024

Great shopping experience.

A$H

Site Experience Feedback

Nov 13, 2024

More logo options for the holiday shirts

Celia

Site Experience Feedback

Nov 13, 2024

it was nice.

zeus

Post-Delivery Feedback

Nov 12, 2024

everything was shipped and arrived in a orderly manner

GREAT

Site Experience Feedback

Oct 28, 2024

N/A

Online Shopper

Site Experience Feedback

Nov 10, 2024

it was awesome... Lets Make Hats Great Again!