LIDS Reviews - 319 Reviews - 9.9/10

Dec 3, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 41 - 60 of 319

rylee

Site Experience Feedback

Nov 02, 2024

great experience!

Online Shopper

Site Experience Feedback

Nov 01, 2024

Great

Jake From Lids

Site Experience Feedback

Nov 01, 2024

Best website ever i swear im not saying that just because i work here

Eddy

Site Experience Feedback

Oct 31, 2024

It was Ok, I had problems with entering my promotion at first but eventually got it figured out.

key

Site Experience Feedback

Oct 31, 2024

great selection and amultitude of sales

Skye

Site Experience Feedback

Oct 30, 2024

Pretty good

Online Shopper

Site Experience Feedback

Oct 30, 2024

At checkout, if you could highlight "apply" when entering a coupon code, that would make it a little easier. Maybe I was just rushing through the process, but it took me to the 3rd time to notice it, and have my price reduced. Thanks.

zay

Site Experience Feedback

Oct 30, 2024

easy experience

Online Shopper

Site Experience Feedback

Oct 30, 2024

Everything was good.

Junior

Site Experience Feedback

Oct 30, 2024

Great and quick experience

joey

Site Experience Feedback

Oct 30, 2024

very easy and quick

elvis azar

Site Experience Feedback

Oct 30, 2024

its was great

ree

Site Experience Feedback

Oct 30, 2024

it was quick and easy

Jeddie436

Site Experience Feedback

Oct 29, 2024

My experience with Lids from the past year has been very good, all my hats fit me great, and I love to see new styles of fitted hats coming around.

k

Site Experience Feedback

Oct 29, 2024

super easy love it

Southpaw Outlaw

Site Experience Feedback

Oct 29, 2024

little wonky, but overall 7.5/10

LETZSEE

Site Experience Feedback

Oct 29, 2024

Interaction was great. We will see how long it takes for me to receive my items and then i will have a real answer

Online Shopper

Site Experience Feedback

Oct 29, 2024

N/a

Spooky

Site Experience Feedback

Oct 29, 2024

it feels out dated needs to be updated

boo

Site Experience Feedback

Oct 29, 2024

very good