LIDS Reviews - 319 Reviews - 9.9/10

Dec 3, 2024
Lids carries an extensive selection of quality officially licensed and branded hats including NBA, NHL, NFL and Major League Baseball teams, as well as a wide variety of college, racing, and minor league baseball team caps in adult and children's sizes. You can also find authentic jerseys, helmets, and sport memorabilia.
Circle of Excellence - LIDS

2007
Platinum

Circle of
Excellence

5 years

LIDS Rating

Rating
Overall Satisfaction9.9 /10
Would Shop Here Again9.8 /10
Likelihood to Recommend9.9 /10
Product Selection9.3 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.8 /10
On-Time Delivery9.8 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.9out of 10


Would Shop Here Again:

 

9.8out of 10


Likelihood To Recommend:

 

9.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%94%

Neutral

5%3%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.5 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.8 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for LIDS

Showing 61 - 80 of 319

DeHo

Site Experience Feedback

Oct 29, 2024

I appreciate the free work required lids shorts, I intend to order a 3/4 sleeve tee soon as well

Online Shopper

Site Experience Feedback

Oct 29, 2024

.

Smitty

Site Experience Feedback

Oct 28, 2024

They totally re-did the website recently it seems. Its much better now and there is way more cool stuff now.

k

Site Experience Feedback

Oct 28, 2024

its ok

ana

Site Experience Feedback

Oct 28, 2024

Goood!

Angel

Site Experience Feedback

Oct 28, 2024

Lids is absolutely the best store to shop with !

nope

Site Experience Feedback

Oct 28, 2024

great, jolly good show

ronnie

Site Experience Feedback

Oct 28, 2024

it was great

N/A

Site Experience Feedback

Oct 28, 2024

N/A

Da Shiz

Site Experience Feedback

Oct 28, 2024

great and easy to navigate through the site

Online Shopper

Site Experience Feedback

Oct 28, 2024

Fast and easy to use.

Miggy

Site Experience Feedback

Oct 28, 2024

It was cool

Christian

Post-Delivery Feedback

Oct 23, 2024

Hey friend, so I just bought a couple hats from lids at a really good price, I would totally recommend u to go check out the products available.

BlankMvmt

Site Experience Feedback

Oct 20, 2024

Great Experience and easy checkout process!

DAN

Site Experience Feedback

Oct 18, 2024

it was good AND THE ORDER WAS QUICK AND EASY WILL DEFINITELY RECOMMEND

Lidsh

Site Experience Feedback

Oct 16, 2024

i like it

big p

Site Experience Feedback

Oct 14, 2024

twas good

Norman

Site Experience Feedback

Sep 27, 2024

its lit

Online Shopper

Site Experience Feedback

Oct 11, 2024

good didnt have no issues

Jester Tandy

Site Experience Feedback

Oct 11, 2024

Love Lids, The customer service is always amazing.