Clinique Reviews - 84,662 Review - 9.2/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 8.8 /10 |
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 83% | 85% |
Neutral | 13% | 11% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Recent Reviews for Clinique
Showing 1 - 20 of 84,662
Pat
Site Experience Feedback
Jan 19, 2025
The MASK code offers are very confusing. Once you apply code because you spent over $55 it says you’re sorry it doesn’t qualify for $15 off which I never saw throughout the site. I have used Clinique for 45 years. I can only find sun screen without the 4 ingredients which make your eyes burn horribly. I wish you had it when my kids were young but I now do use it in my grandkids. All that being said your volume of product in the item is less and the price is way out of line. I am forced to use less expensive products like cover ups and face makeup. I do like your almost lip sticks and the usual clarifying lotion and dramatically different moisturizing lotion. Also I finally found truly brown masquera. I have begged you guys for years to make a truly brown (not brown/black which looks black when applied). Fair skinned blondes, redheads, and fair skinned brunettes from Ireland and England would be thrilled!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Subhaa
Site Experience Feedback
Jan 19, 2025
It is very convenient to navigate the website and find the product that I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Get It&Go✅👍
Site Experience Feedback
Jan 19, 2025
Smooth, knew what I wanted, then purchased and I was done. Quick & Easy💯✅
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pinky
Site Experience Feedback
Jan 19, 2025
clear, efficient and easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Alexa
Site Experience Feedback
Jan 19, 2025
Easy to use website and easy to navigate. I was in and out very quick . I like the list of skin concerns and then how it gave me all the skin cleansers ect for my skin needs . Super easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
Perfectly easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Redcam75
Site Experience Feedback
Jan 19, 2025
The navigation was easy and clear Good experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dee
Site Experience Feedback
Jan 19, 2025
I’d like to compare similar moisturizer in the same brand
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KM
Site Experience Feedback
Jan 19, 2025
It was easy and I appreciate the free gift
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sl
Site Experience Feedback
Jan 19, 2025
Favorite products are always discontinued.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Vee
Site Experience Feedback
Jan 19, 2025
I did see the smart repair spf. I found it at ulta. Y’all should showcase it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WendyK
Site Experience Feedback
Jan 19, 2025
Easy to navigate. Descriptive products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Z Smith
Site Experience Feedback
Jan 19, 2025
I checked out with PayPal. It would not allow an order using my debit card, but transaction went well when using checking account that is attached to my debit card.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AW
Site Experience Feedback
Jan 19, 2025
Love Clinique!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amys
Site Experience Feedback
Jan 19, 2025
Overall easy to navigate and found what I was looking for right away. I feel like I got a good deal.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rae
Site Experience Feedback
Jan 19, 2025
good nice and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ann
Site Experience Feedback
Jan 19, 2025
Online shopping is very easy. Products are presented accurately. I like the option of minis so you can try the product before buying full size items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JAK
Site Experience Feedback
Jan 19, 2025
I love the site. Easy to go to!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
East to navigate website. Like that Clinique offers special promotions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 19, 2025
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »