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Clinique Reviews - 84,662 Review - 9.2/10

Jan 21, 2025
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support8.8 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%85%

Neutral

13%11%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.1 out of 10

Recent Reviews for Clinique

Showing 1 - 20 of 84,662

Pat

Site Experience Feedback

Jan 19, 2025

The MASK code offers are very confusing. Once you apply code because you spent over $55 it says you’re sorry it doesn’t qualify for $15 off which I never saw throughout the site. I have used Clinique for 45 years. I can only find sun screen without the 4 ingredients which make your eyes burn horribly. I wish you had it when my kids were young but I now do use it in my grandkids. All that being said your volume of product in the item is less and the price is way out of line. I am forced to use less expensive products like cover ups and face makeup. I do like your almost lip sticks and the usual clarifying lotion and dramatically different moisturizing lotion. Also I finally found truly brown masquera. I have begged you guys for years to make a truly brown (not brown/black which looks black when applied). Fair skinned blondes, redheads, and fair skinned brunettes from Ireland and England would be thrilled!

Subhaa

Site Experience Feedback

Jan 19, 2025

It is very convenient to navigate the website and find the product that I need.

Get It&Go✅👍

Site Experience Feedback

Jan 19, 2025

Smooth, knew what I wanted, then purchased and I was done. Quick & Easy💯✅

Pinky

Site Experience Feedback

Jan 19, 2025

clear, efficient and easy to order

Alexa

Site Experience Feedback

Jan 19, 2025

Easy to use website and easy to navigate. I was in and out very quick . I like the list of skin concerns and then how it gave me all the skin cleansers ect for my skin needs . Super easy

Online Shopper

Site Experience Feedback

Jan 19, 2025

Perfectly easy

Redcam75

Site Experience Feedback

Jan 19, 2025

The navigation was easy and clear Good experience

Dee

Site Experience Feedback

Jan 19, 2025

I’d like to compare similar moisturizer in the same brand

KM

Site Experience Feedback

Jan 19, 2025

It was easy and I appreciate the free gift

Sl

Site Experience Feedback

Jan 19, 2025

Favorite products are always discontinued.

Vee

Site Experience Feedback

Jan 19, 2025

I did see the smart repair spf. I found it at ulta. Y’all should showcase it.

WendyK

Site Experience Feedback

Jan 19, 2025

Easy to navigate. Descriptive products.

Z Smith

Site Experience Feedback

Jan 19, 2025

I checked out with PayPal. It would not allow an order using my debit card, but transaction went well when using checking account that is attached to my debit card.

AW

Site Experience Feedback

Jan 19, 2025

Love Clinique!!

Amys

Site Experience Feedback

Jan 19, 2025

Overall easy to navigate and found what I was looking for right away. I feel like I got a good deal.

Rae

Site Experience Feedback

Jan 19, 2025

good nice and simple

Ann

Site Experience Feedback

Jan 19, 2025

Online shopping is very easy. Products are presented accurately. I like the option of minis so you can try the product before buying full size items.

JAK

Site Experience Feedback

Jan 19, 2025

I love the site. Easy to go to!

Online Shopper

Site Experience Feedback

Jan 19, 2025

East to navigate website. Like that Clinique offers special promotions

Online Shopper

Site Experience Feedback

Jan 19, 2025

Very easy to use