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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 41 - 60 of 72,242

non

Site Experience Feedback

Nov 26, 2024

It was easy, user friendly, fast.

Blossoms

Site Experience Feedback

Nov 26, 2024

Showed me sales and discounted items so I liked that

Nonna

Site Experience Feedback

Nov 26, 2024

It’s a bit tricky to edit info on a credit card. I had to mark “use a different card” just so I could put in the new expiration date, which, by the way, always change with a renewal.

Sherri

Site Experience Feedback

Nov 26, 2024

This is wonderful. This is the only way to shop Clinique. The only makeup that goes on my face from now on.

Maya

Site Experience Feedback

Nov 26, 2024

No problem navigating the web page

Amykmd

Site Experience Feedback

Nov 26, 2024

Quick and easy

Dee

Site Experience Feedback

Nov 26, 2024

overall good experience. wish there was a discount on all the products

Cat

Site Experience Feedback

Nov 26, 2024

It was good.

Ale

Site Experience Feedback

Nov 26, 2024

really good

Rita

Site Experience Feedback

Nov 26, 2024

Great products and service as always

Yan

Site Experience Feedback

Nov 26, 2024

Very good

NewlyClinique

Site Experience Feedback

Nov 26, 2024

I have been trying to make this purchase for over a week. First like ten times via the https://www.aadvantageeshopping.com website and then via https://shopping.mileageplus.com website. I finally figured out that I could not do this via Google Chrome and switched to Safari to make the purchase.

Heidi

Site Experience Feedback

Nov 26, 2024

Easy to shop and check out

ElisaW

Site Experience Feedback

Nov 26, 2024

I easily found the products I needed and the information I wanted on new items. The reviews I wanted to read for the products were also easy to find. Checkout was quick.

Cheri

Site Experience Feedback

Nov 26, 2024

Love Black Honey and so glad to see it in so many new products. I wish some of the color details were easier to understand like brow shaper - if your hair is X color, choose this brow shaper color or even just more of the powder smears like you show with eyeshadow or blush

clog

Site Experience Feedback

Nov 26, 2024

I love the discounts because I only use Clinique products

Mappy

Site Experience Feedback

Nov 26, 2024

This is my first online order with Clinique. So far so good. I hope I receive the order.

Suzanne

Site Experience Feedback

Nov 26, 2024

everything was good and easy to use.

Jen

Site Experience Feedback

Nov 26, 2024

I find using the search button or selecting the skin care problem the easiest way to find what I am looking for.

Sally

Site Experience Feedback

Nov 26, 2024

Good