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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 61 - 80 of 72,242

Rachel

Site Experience Feedback

Nov 26, 2024

It was good! Lots of coupon codes and automatically got extra gifts and samples. Really enjoyed. I think I would purchase on clinique's website over sephora or ulta from now on

Jackie

Site Experience Feedback

Nov 26, 2024

I have been using Clinique for many years and am very satisfied with all its products.

Bre

Site Experience Feedback

Nov 26, 2024

I live this company! My grandmother loved it and now I love it!

Online Shopper

Site Experience Feedback

Nov 26, 2024

the search bar was not working well when i tried to look up items

Suzysteeler

Site Experience Feedback

Nov 26, 2024

Always easy to find and order products. If I have questions. Your online chat staff are great and knowledgeable.

Dee

Site Experience Feedback

Nov 26, 2024

I was glad I could buy the foundation color I wanted. The stores I shopped did not have the foundation color in stock.

Hildy

Site Experience Feedback

Nov 26, 2024

My interaction was acceptable, no complaints.

Merry

Site Experience Feedback

Nov 26, 2024

It was very easy to navigate

Sabrina

Site Experience Feedback

Nov 26, 2024

I always have a great experience on the website.

Mia

Site Experience Feedback

Nov 26, 2024

Good

Online Shopper

Site Experience Feedback

Nov 26, 2024

Website glitches and doesn't always work

Chris

Site Experience Feedback

Nov 26, 2024

Easy to use. Easy check out. Great discounts.

tori

Site Experience Feedback

Nov 26, 2024

awesome

Megigem

Site Experience Feedback

Nov 26, 2024

One product {gift bag} repeatedly would not load to bag. Only when another item was in cart would this item load. I had the same problem a couple days ago.

Shelly

Site Experience Feedback

Nov 26, 2024

I found it very easy to maneuver through the products and screens to choose the appropriate products. The 30% discount was an amazing savings. I feel better knowing I'm going to replenish my skincare routine products.

Dee

Site Experience Feedback

Nov 26, 2024

Product is great, but the promised15% discount was never applied.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Great through delta

Online Shopper

Site Experience Feedback

Nov 26, 2024

Overall was great! Quick and easy

Kris

Site Experience Feedback

Nov 26, 2024

I enjoyed being able to read about new products. I am looking forward to trying a couple new items!

Far

Site Experience Feedback

Nov 26, 2024

Good