Clinique Reviews - 72,242 Review - 9.3/10
2014
Winner
Circle of
Excellence
13 years
Clinique Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.3 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.9 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Recent Reviews for Clinique
Showing 81 - 100 of 72,242
Shari
Site Experience Feedback
Nov 26, 2024
Love the discount and free shipping!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Chris
Site Experience Feedback
Nov 26, 2024
I have been a customer for years and first time I came across the website.Usually I ‘ll see an Ulta ad, but not just Clinique. Very happy with the 30% discount and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dweath
Site Experience Feedback
Nov 26, 2024
I recvd an email about Points expiring but was confused because 150 was min & I only had 135.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Basically good. I’ve used only Clinique for 38 years.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Shelly
Site Experience Feedback
Nov 26, 2024
Easy process, works every time!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
T
Site Experience Feedback
Nov 26, 2024
It will be better if apple pay or debit card can be used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deanie
Site Experience Feedback
Nov 26, 2024
Easier this time than some past times. Used guest this time
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shop Mom
Site Experience Feedback
Nov 26, 2024
Love the black Friday deals. Wish there were more deals. And more of a selection when using Reward points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
D
Site Experience Feedback
Nov 26, 2024
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Colleen
Site Experience Feedback
Nov 26, 2024
Was quick and easy, everything was clear, and free shipping ❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gerry
Site Experience Feedback
Nov 26, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arlo
Site Experience Feedback
Nov 26, 2024
Clinique’s website is easy to navigate and, since I was looking specifically for lipsticks, I particularly like the smear of color shown in addition to the lipstick tube.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Holly
Site Experience Feedback
Nov 26, 2024
Good experience. One product (mascara) was hard to find. When putting in exact name I had to scroll through 12+ other products and bundles when I just wanted the basic mascara
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Terry
Site Experience Feedback
Nov 26, 2024
Clinique consistently delivers an exceptional online shopping experience with an easy-to-navigate website, excellent product descriptions, and seamless checkout process. I recently purchased a moisturizer that has completely transformed my skincare routine, and the process of finding it was so simple thanks to your detailed product filters and descriptions. It feels like you truly understand your customers’ needs. Thank you for making self-care so effortless!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheryl
Site Experience Feedback
Nov 26, 2024
It was fairly easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lou
Site Experience Feedback
Nov 26, 2024
Have been using Clinique for over 40 years now. Just really like the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sar
Site Experience Feedback
Nov 26, 2024
Good easy but some issues with viewing some items
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jessica
Site Experience Feedback
Nov 26, 2024
It's good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Site Experience Feedback
Nov 26, 2024
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aunt Dell
Site Experience Feedback
Nov 26, 2024
The website is easy to use, quick to find my products and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »