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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 81 - 100 of 72,242

Shari

Site Experience Feedback

Nov 26, 2024

Love the discount and free shipping!

Chris

Site Experience Feedback

Nov 26, 2024

I have been a customer for years and first time I came across the website.Usually I ‘ll see an Ulta ad, but not just Clinique. Very happy with the 30% discount and free shipping.

Dweath

Site Experience Feedback

Nov 26, 2024

I recvd an email about Points expiring but was confused because 150 was min & I only had 135.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Basically good. I’ve used only Clinique for 38 years.

Shelly

Site Experience Feedback

Nov 26, 2024

Easy process, works every time!

T

Site Experience Feedback

Nov 26, 2024

It will be better if apple pay or debit card can be used.

Deanie

Site Experience Feedback

Nov 26, 2024

Easier this time than some past times. Used guest this time

Shop Mom

Site Experience Feedback

Nov 26, 2024

Love the black Friday deals. Wish there were more deals. And more of a selection when using Reward points.

D

Site Experience Feedback

Nov 26, 2024

all good

Colleen

Site Experience Feedback

Nov 26, 2024

Was quick and easy, everything was clear, and free shipping ❤️

Gerry

Site Experience Feedback

Nov 26, 2024

Great

Arlo

Site Experience Feedback

Nov 26, 2024

Clinique’s website is easy to navigate and, since I was looking specifically for lipsticks, I particularly like the smear of color shown in addition to the lipstick tube.

Holly

Site Experience Feedback

Nov 26, 2024

Good experience. One product (mascara) was hard to find. When putting in exact name I had to scroll through 12+ other products and bundles when I just wanted the basic mascara

Terry

Site Experience Feedback

Nov 26, 2024

Clinique consistently delivers an exceptional online shopping experience with an easy-to-navigate website, excellent product descriptions, and seamless checkout process. I recently purchased a moisturizer that has completely transformed my skincare routine, and the process of finding it was so simple thanks to your detailed product filters and descriptions. It feels like you truly understand your customers’ needs. Thank you for making self-care so effortless!

Cheryl

Site Experience Feedback

Nov 26, 2024

It was fairly easy

Lou

Site Experience Feedback

Nov 26, 2024

Have been using Clinique for over 40 years now. Just really like the products.

Sar

Site Experience Feedback

Nov 26, 2024

Good easy but some issues with viewing some items

Jessica

Site Experience Feedback

Nov 26, 2024

It's good

David

Site Experience Feedback

Nov 26, 2024

.

Aunt Dell

Site Experience Feedback

Nov 26, 2024

The website is easy to use, quick to find my products and check out.