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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 1 - 20 of 72,242

Mom of three

Site Experience Feedback

Nov 26, 2024

Easy to place an order.

Tiff

Site Experience Feedback

Nov 26, 2024

The website was very easy to navigate and find the items I was looking for, 30% discount offer enabled me to purchase two items instead of 1. Checkout was fast and easy!

Cg77

Site Experience Feedback

Nov 26, 2024

Very good

Tua

Site Experience Feedback

Nov 26, 2024

It isn't easy to navigate the site, with specific tabs opening unintentionally. However, I am happy with the offers and gifts!

Bexter

Site Experience Feedback

Nov 26, 2024

The site was great, easily found the eyeliner I needed for my extra sensitive eyes; the only confusing part was at checkout when the eyeliner was discounted ftom $28 to $19.60 in one section, but then below that it was listed at $28 with the advertised Discount code which brot it to $20. I didn’t know which was correct?

Merry

Site Experience Feedback

Nov 26, 2024

Website glitched a couple times, was a bit frustrating but I was very happy with the amazing deal I got today. Overall worth it, thanks!

WL

Site Experience Feedback

Nov 26, 2024

I like it that the promo coupon is automatically added

Outrageous

Site Experience Feedback

Nov 26, 2024

Great offers and deals

Glenn

Site Experience Feedback

Nov 26, 2024

I had some trouble getting the quantity I wanted to purchase correct using the +/- buttons. Otherwise the checkout went well.

Online Shopper

Site Experience Feedback

Nov 26, 2024

I did have issues addimg a new bill address.

Bekah

Site Experience Feedback

Nov 26, 2024

Was a good experience.

SL

Site Experience Feedback

Nov 26, 2024

page load very fast

cjohnso9

Site Experience Feedback

Nov 26, 2024

It was very challenging to click on the part of website want to go there and get there. I had to try many times. Then to select packages to buy there was no way to add it to my cart. I would have bought more but website was too frustrating.

Anne

Site Experience Feedback

Nov 26, 2024

Very Good!

Jow Fong

Site Experience Feedback

Nov 26, 2024

It's good.

Daryza

Site Experience Feedback

Nov 26, 2024

The quality of product is good, and the price is good! I like good deal!

Joy

Site Experience Feedback

Nov 26, 2024

Easy

Ellie

Site Experience Feedback

Nov 26, 2024

It was easy to shop and reviewers help a lot

Sassy

Site Experience Feedback

Nov 26, 2024

Pricing should be cheaper because I’m not going in to your store.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Very good!