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Clinique Reviews - 72,242 Review - 9.3/10

Nov 28, 2024
Clinique's line of skin care and makeup products was first introduced in 1968. Its famous 3-Step System of cleansing, exfoliating and moisturizing is the basis of Clinique skin care. All Clinique products are allergy tested, 100 percent fragrance free, and created under the guidance of leading dermatologists. Selections include powders and foundations, eye, cheek, lip and nail color, a full range of skin care, and fragrance products for women and men and more. The site also features a store locator, beauty tips and the Looks Maker to customize a look around your favorite eye and lip colors.
Circle of Excellence - Clinique

2014
Winner

Circle of
Excellence

13 years

Clinique Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.5 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%84%

Neutral

13%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

7.7 out of 10

Recent Reviews for Clinique

Showing 21 - 40 of 72,242

Online Shopper

Site Experience Feedback

Nov 26, 2024

I love clinique it is my best skincare I always get from stores near me.

Online Shopper

Site Experience Feedback

Nov 26, 2024

very good moisturizer

Fosh

Site Experience Feedback

Nov 26, 2024

It was a good shopping experience.

Deb

Site Experience Feedback

Nov 26, 2024

If you hit the incorrect button it is hard to go back.

Shelly

Site Experience Feedback

Nov 26, 2024

The website is very user friendly. Check out is pretty simple too.

Shea

Site Experience Feedback

Nov 26, 2024

Great deal for Christmas

Alana

Site Experience Feedback

Nov 26, 2024

Would like to shop by all products at once. Rather than having to sort through categories.

Long time client

Site Experience Feedback

Nov 26, 2024

Love the discounts. Love finding my favorite products. The navigation was not straight forward. Hard to get to search bar - too many clicks.

ERG

Site Experience Feedback

Nov 26, 2024

Easy to use, like that it applies the discount for me.

Hardy

Site Experience Feedback

Nov 26, 2024

Easy to use.

KR

Site Experience Feedback

Nov 26, 2024

Website is easy to use and there is always a bonus or gift anytime I purchase. These offers don’t exist in the store.

LK

Site Experience Feedback

Nov 26, 2024

Everything was a good experience except for checking out. I couldn't get the "continue checking out" to continue. It kept telling me something wasn't right. If I didn't like the products that I ordered and hadn't used them for years, I would not have continued trying to complete the order. I was determined because of the 30% off. I initiated a chat and didn't get anywhere there either. My daughter said she has the same problem checking out with Clinique. Frustrating. It shouldn't be so hard and discouraging.

Lanikai

Site Experience Feedback

Nov 26, 2024

Easy

Online Shopper

Site Experience Feedback

Nov 26, 2024

it all worked well. got the products i needed in a timely manner

Online Shopper

Site Experience Feedback

Nov 26, 2024

Everything went well

Seth

Site Experience Feedback

Nov 26, 2024

Always good and easy to order from, never any issues.

Kygal

Site Experience Feedback

Nov 26, 2024

I had a hard time finding All About Eyes Serum. Your site doesn't describe categories very well.

Phoebe

Site Experience Feedback

Nov 26, 2024

This website is easy to find what I want. I really like it. I did recommend it to my friends.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Fine

Yessi

Site Experience Feedback

Nov 26, 2024

The purchase was very good, the page is very easy to use, everything is well indicated and that's why the search for things was very fast.