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Woodwind and Brasswind Reviews - 2,157 Review - /10

Woodwind and Brasswind offers a wide selection of fine musical instruments.
Circle of Excellence - Woodwind and Brasswind

2023
Winner

Circle of
Excellence

10 years

Woodwind and Brasswind Rating

Rating
Overall SatisfactionNot yet rated
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Product SelectionNot yet rated
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Overall Satisfaction:
 

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Would Shop Here Again:

 

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Likelihood To Recommend:

 

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Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

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Design of Site

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Satisfaction With Checkout

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Product Selection

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Clarity of Product Information

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Charges Stated Clearly

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Prices Relative to Other Online Retailers

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Shipping Charges

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Variety of Shipping Options

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On-Time Delivery

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Order Tracking

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

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Product Availability

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Returns Process

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Recent Reviews for Woodwind and Brasswind

Showing 81 - 100 of 2,157

Jim B.

Post-Delivery Feedback

Apr 28, 2024

Excellent Service and quality

Matt

Site Experience Feedback

Apr 27, 2024

Real smooth

Mustang Mesa

Post-Delivery Feedback

Apr 27, 2024

Made a mistake on the order (ordered an alto reed instead of a tenor reed). Called customer service right away and they corrected the order for me while I was on the phone. Great service.

BV

Site Experience Feedback

Apr 27, 2024

I appreciate the security prompt to update/change my password.

#AFMAMIAMI

Site Experience Feedback

Apr 27, 2024

The process was quick and easy. The check out was great.

John E.

Site Experience Feedback

Apr 20, 2024

Easy to use. Had what I wanted in stock.

Online Shopper

Site Experience Feedback

Apr 27, 2024

Very impressed with customer service follow up on last purchase. Someone called me to see if I was still returning something which I thought was above and beyond. Thank you.

SenseiFezz

Site Experience Feedback

Apr 26, 2024

I know I can go to the website any time of day and find what I need. If Need to talk to someone in sales I always have a good experience and service.

Ken

Site Experience Feedback

Apr 26, 2024

Very easy to find what I needed and order it.

saxyman

Site Experience Feedback

Apr 26, 2024

I have never had any problems with the Woodwind and Brasswind site

Tee

Site Experience Feedback

Apr 26, 2024

Placing an online order was very easy. I work in the school system, and I will let them and other parents who are looking to buy instruments for their children about your company.

KC

Post-Delivery Feedback

Apr 26, 2024

WWBW is the go-to. No need to look anywhere else.

Online Shopper

Site Experience Feedback

Apr 26, 2024

Living cross country from your headquarters, 2nd day air, expedited shipping for free would be really nice. B and H Photo/Video does next and second day expedited deliveries for similar priced items, just saying. Absolutely appreciate your really generous 15% price discount, much more valuable than free shipping. I should have paid for express shipping. Have a great weekend!

Peter

Post-Delivery Feedback

Apr 25, 2024

The guy on the phone was very helpful and resolved my questions. I like working with WWBW.

Jim m

Site Experience Feedback

Apr 25, 2024

Quick easy and done in a minute.

RXT Man

Site Experience Feedback

Apr 25, 2024

Always have what I need.

Online Shopper

Post-Delivery Feedback

Apr 24, 2024

This all went very smoothly. My question to customer support was about requiring signature for delivery or the ability to redirect my order to a UPS depot for my pickup (which I would have preferred). UPS told me they would not redirect based on your (i.e., the shipper's) instructions and it looked like a signature was not required. So I had to arrange to be at home. This turned out ok, but I think the availability to choose a delivery option would be best. In my experience WWBW have always had what I want in stock, ship it quickly, and it arrives on time, well packed and in perfect condition. So I am very happy and will happily recommend WWBW when I get the chance.

Drumstick

Site Experience Feedback

Apr 24, 2024

Nice experience

RD2

Site Experience Feedback

Apr 24, 2024

Some product info was vague - but as the second purchase I could make more assumptions and find things easier

BHend

Post-Delivery Feedback

Apr 24, 2024

Efficient service.