Woodwind and Brasswind Reviews - 2,157 Review - /10
2023
Winner
Circle of
Excellence
10 years
Woodwind and Brasswind Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Likelihood To Recommend:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
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Shipping Charges
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Variety of Shipping Options
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
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Returns Process
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Recent Reviews for Woodwind and Brasswind
Showing 81 - 100 of 2,157
Jim B.
Post-Delivery Feedback
Apr 28, 2024
Excellent Service and quality
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Matt
Site Experience Feedback
Apr 27, 2024
Real smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mustang Mesa
Post-Delivery Feedback
Apr 27, 2024
Made a mistake on the order (ordered an alto reed instead of a tenor reed). Called customer service right away and they corrected the order for me while I was on the phone. Great service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BV
Site Experience Feedback
Apr 27, 2024
I appreciate the security prompt to update/change my password.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
#AFMAMIAMI
Site Experience Feedback
Apr 27, 2024
The process was quick and easy. The check out was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John E.
Site Experience Feedback
Apr 20, 2024
Easy to use. Had what I wanted in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 27, 2024
Very impressed with customer service follow up on last purchase. Someone called me to see if I was still returning something which I thought was above and beyond. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SenseiFezz
Site Experience Feedback
Apr 26, 2024
I know I can go to the website any time of day and find what I need. If Need to talk to someone in sales I always have a good experience and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken
Site Experience Feedback
Apr 26, 2024
Very easy to find what I needed and order it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
saxyman
Site Experience Feedback
Apr 26, 2024
I have never had any problems with the Woodwind and Brasswind site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tee
Site Experience Feedback
Apr 26, 2024
Placing an online order was very easy. I work in the school system, and I will let them and other parents who are looking to buy instruments for their children about your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KC
Post-Delivery Feedback
Apr 26, 2024
WWBW is the go-to. No need to look anywhere else.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 26, 2024
Living cross country from your headquarters, 2nd day air, expedited shipping for free would be really nice. B and H Photo/Video does next and second day expedited deliveries for similar priced items, just saying. Absolutely appreciate your really generous 15% price discount, much more valuable than free shipping. I should have paid for express shipping. Have a great weekend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peter
Post-Delivery Feedback
Apr 25, 2024
The guy on the phone was very helpful and resolved my questions. I like working with WWBW.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jim m
Site Experience Feedback
Apr 25, 2024
Quick easy and done in a minute.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RXT Man
Site Experience Feedback
Apr 25, 2024
Always have what I need.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 24, 2024
This all went very smoothly. My question to customer support was about requiring signature for delivery or the ability to redirect my order to a UPS depot for my pickup (which I would have preferred). UPS told me they would not redirect based on your (i.e., the shipper's) instructions and it looked like a signature was not required. So I had to arrange to be at home. This turned out ok, but I think the availability to choose a delivery option would be best. In my experience WWBW have always had what I want in stock, ship it quickly, and it arrives on time, well packed and in perfect condition. So I am very happy and will happily recommend WWBW when I get the chance.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Drumstick
Site Experience Feedback
Apr 24, 2024
Nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RD2
Site Experience Feedback
Apr 24, 2024
Some product info was vague - but as the second purchase I could make more assumptions and find things easier
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
BHend
Post-Delivery Feedback
Apr 24, 2024
Efficient service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »