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Woodwind and Brasswind Reviews - 1,975 Review - /10

Woodwind and Brasswind offers a wide selection of fine musical instruments.
Circle of Excellence - Woodwind and Brasswind

2023
Winner

Circle of
Excellence

10 years

Woodwind and Brasswind Rating

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Overall Satisfaction:
 

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Would Shop Here Again:

 

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Likelihood To Recommend:

 

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Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

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Charges Stated Clearly

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Prices Relative to Other Online Retailers

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Shipping Charges

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Variety of Shipping Options

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On-Time Delivery

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Order Tracking

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

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Product Availability

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Returns Process

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Recent Reviews for Woodwind and Brasswind

Showing 221 - 240 of 1,975

DrumspuN

Site Experience Feedback

Apr 01, 2024

My overall interaction was quite pleasant. Though I was hoping to find a used section in the drum department, but there was not one. However, there was both a clearance and an open box category. I found everything I wanted, plus some different items that I have become interested in now due to their offering of some cool unique things. I Hope they don't change anything on the website as I found it very easy and enjoyable to navigate.


Post-Delivery Feedback

Apr 07, 2024

I normally would only buy drum equipment from a drum store. I found this place online called Woodwind and Brasswind (WWBW) and they have everything that I could possibly want in a drum department. Their prices are as good or better than other places I've shopped and I got everything on time. Everything came in quickly actually. They are really cool over there. There was one time over a year ago that I had to call customer service and they went above and beyond to help me. This place really rocks!! Highly recommended!!

Paul H

Site Experience Feedback

Mar 29, 2024

in this survey you collect too much personal info


Post-Delivery Feedback

Apr 07, 2024

The price was competitive, the website is efficient and easy to navigate, and shipping is fast.

Online Shopper

Site Experience Feedback

Mar 21, 2024

Did not like the income question. More than willing to provide information, but that was a bit over the line.

TxBandDad

Site Experience Feedback

Mar 21, 2024

Woodwind and Brasswind have a great website backed by a great customer service team. I had a few clarifying questions on my order that needed a quick call to customer service. The automated messaging service was easy to get through to the customer service agent and the wait time was less than a minute. Furthermore, the agent was able to provide answers to my question with ease and with a customer first attitude


Post-Delivery Feedback

Apr 07, 2024

Woodwind and Brasswind exceeded expectations. The main part of my order arrived within days, not weeks. My son is very happy with the instrument and I recommend Woodwind and Brasswind for their service, ease of fulfillment and ordering. Great team!

Rock-n-Roll Realtor

Site Experience Feedback

Mar 27, 2024

Every time I go to the WWBW website my login and password is never saved. I have called your store several times. Your website will not remember my account. Therefor I have to always check out as a guest.. This is annoying.

Sally

Post-Delivery Feedback

Apr 06, 2024

My daughter's instructor evaluated her Jones Oboe reeds and they were all a little short. That is a lot of money for reeds that she will not be able to use.

S

Post-Delivery Feedback

Apr 05, 2024

I easily found what I was looking for and it arrived promptly

Sergei

Post-Delivery Feedback

Apr 05, 2024

Long time customer, professional orchestra clarinetist. Always enjoyed using this online store. Since early 2000s.

Liz

Site Experience Feedback

Mar 23, 2024

The website is easy to navigate and use. I like being able to estimate shipping prior to buying.


Post-Delivery Feedback

Apr 05, 2024

I would tell them to order because there is good availability and the order comes on time

Online Shopper

Post-Delivery Feedback

Apr 05, 2024

I love working with WWBW in general however I’m not happy with their card processing. Every time I place an order the authorized charge doesn’t drop off after the payment clears, so I always have double billing on my card. I shouldn’t have to wait for the additional charge to drop off. It’s been over a week and it still has not dropped off.

Online Shopper

Post-Delivery Feedback

Apr 04, 2024

WWBW is a wonderful site and source. However…The hard plastic trumpet case is not as durable as I expected.

MPWith

Site Experience Feedback

Mar 22, 2024

Quick and easy transaction. Good pricing. Order process excellent.


Post-Delivery Feedback

Apr 04, 2024

Very positive buying experience.

Kkp

Site Experience Feedback

Mar 27, 2024

Great selection of flutes made it hard to choose. Chatted with production info rep and got all my questions answered. Hope I made a good choice since I haven't bought a new flute in 30+ years.


Post-Delivery Feedback

Apr 04, 2024

Purchase experience was very good. My only complaint would be that the rep i chatted with said that if I calked him I would get $250 off my purchase. Why not give it to me via chat?

none

Site Experience Feedback

Mar 29, 2024

good experience


Post-Delivery Feedback

Apr 04, 2024

My order of 2 Medium Hard Legere bassoon reeds did not arrive!

Ron jovi

Site Experience Feedback

Mar 29, 2024

It was a good price on a cymbal I wanted

Tom

Site Experience Feedback

Mar 22, 2024

Clear, concise, well done


Post-Delivery Feedback

Apr 02, 2024

We have just bought an English Horn for our Grandson, we needed a holder for it (excuse me I am not a player), and I don't know the "correct" name. You had a great one - according to our Grandson, and he had it quickly in time for his first concert with it.

Online Shopper

Post-Delivery Feedback

Apr 02, 2024

Needed two items. They were in stock and were delivered within one week.

Phil

Site Experience Feedback

Apr 01, 2024

Easy to find what i was looking for.

None

Site Experience Feedback

Apr 01, 2024

Too time consuming

Timmo

Site Experience Feedback

Mar 23, 2024

The sale codes and rewards system seem to be gimmicks that don’t really lower the cost. I don’t like gimmicks. It’s easier for me to order on Amazon. I’ve purchased from WWBWs for many years and go there for selection.


Post-Delivery Feedback

Apr 01, 2024

Got the reeds, didn’t save that much with their so-called “sale”