Woodwind and Brasswind Reviews - 1,975 Review - /10
2023
Winner
Circle of
Excellence
10 years
Woodwind and Brasswind Rating
Overall Satisfaction | Not yet rated |
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Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
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Satisfaction with Customer Support | Not yet rated |
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Would Shop Here Again:
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Likelihood To Recommend:
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
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Shipping Charges
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Variety of Shipping Options
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On-Time Delivery
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Order Tracking
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
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Product Availability
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Returns Process
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Recent Reviews for Woodwind and Brasswind
Showing 221 - 240 of 1,975
DrumspuN
Site Experience Feedback
Apr 01, 2024
My overall interaction was quite pleasant. Though I was hoping to find a used section in the drum department, but there was not one. However, there was both a clearance and an open box category. I found everything I wanted, plus some different items that I have become interested in now due to their offering of some cool unique things. I Hope they don't change anything on the website as I found it very easy and enjoyable to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrumspuN
Post-Delivery Feedback
Apr 07, 2024
I normally would only buy drum equipment from a drum store. I found this place online called Woodwind and Brasswind (WWBW) and they have everything that I could possibly want in a drum department. Their prices are as good or better than other places I've shopped and I got everything on time. Everything came in quickly actually. They are really cool over there. There was one time over a year ago that I had to call customer service and they went above and beyond to help me. This place really rocks!! Highly recommended!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Paul H
Site Experience Feedback
Mar 29, 2024
in this survey you collect too much personal info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paul H
Post-Delivery Feedback
Apr 07, 2024
The price was competitive, the website is efficient and easy to navigate, and shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 21, 2024
Did not like the income question. More than willing to provide information, but that was a bit over the line.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
TxBandDad
Site Experience Feedback
Mar 21, 2024
Woodwind and Brasswind have a great website backed by a great customer service team. I had a few clarifying questions on my order that needed a quick call to customer service. The automated messaging service was easy to get through to the customer service agent and the wait time was less than a minute. Furthermore, the agent was able to provide answers to my question with ease and with a customer first attitude
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TxBandDad
Post-Delivery Feedback
Apr 07, 2024
Woodwind and Brasswind exceeded expectations. The main part of my order arrived within days, not weeks. My son is very happy with the instrument and I recommend Woodwind and Brasswind for their service, ease of fulfillment and ordering. Great team!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rock-n-Roll Realtor
Site Experience Feedback
Mar 27, 2024
Every time I go to the WWBW website my login and password is never saved. I have called your store several times. Your website will not remember my account. Therefor I have to always check out as a guest.. This is annoying.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
- Full ratings for this review »
Sally
Post-Delivery Feedback
Apr 06, 2024
My daughter's instructor evaluated her Jones Oboe reeds and they were all a little short. That is a lot of money for reeds that she will not be able to use.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
S
Post-Delivery Feedback
Apr 05, 2024
I easily found what I was looking for and it arrived promptly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sergei
Post-Delivery Feedback
Apr 05, 2024
Long time customer, professional orchestra clarinetist. Always enjoyed using this online store. Since early 2000s.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Liz
Site Experience Feedback
Mar 23, 2024
The website is easy to navigate and use. I like being able to estimate shipping prior to buying.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Liz
Post-Delivery Feedback
Apr 05, 2024
I would tell them to order because there is good availability and the order comes on time
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 05, 2024
I love working with WWBW in general however I’m not happy with their card processing. Every time I place an order the authorized charge doesn’t drop off after the payment clears, so I always have double billing on my card. I shouldn’t have to wait for the additional charge to drop off. It’s been over a week and it still has not dropped off.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 04, 2024
WWBW is a wonderful site and source. However…The hard plastic trumpet case is not as durable as I expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
MPWith
Site Experience Feedback
Mar 22, 2024
Quick and easy transaction. Good pricing. Order process excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MPWith
Post-Delivery Feedback
Apr 04, 2024
Very positive buying experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kkp
Site Experience Feedback
Mar 27, 2024
Great selection of flutes made it hard to choose. Chatted with production info rep and got all my questions answered. Hope I made a good choice since I haven't bought a new flute in 30+ years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kkp
Post-Delivery Feedback
Apr 04, 2024
Purchase experience was very good. My only complaint would be that the rep i chatted with said that if I calked him I would get $250 off my purchase. Why not give it to me via chat?
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
none
Site Experience Feedback
Mar 29, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
none
Post-Delivery Feedback
Apr 04, 2024
My order of 2 Medium Hard Legere bassoon reeds did not arrive!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Ron jovi
Site Experience Feedback
Mar 29, 2024
It was a good price on a cymbal I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
Mar 22, 2024
Clear, concise, well done
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tom
Post-Delivery Feedback
Apr 02, 2024
We have just bought an English Horn for our Grandson, we needed a holder for it (excuse me I am not a player), and I don't know the "correct" name. You had a great one - according to our Grandson, and he had it quickly in time for his first concert with it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 02, 2024
Needed two items. They were in stock and were delivered within one week.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Phil
Site Experience Feedback
Apr 01, 2024
Easy to find what i was looking for.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
None
Site Experience Feedback
Apr 01, 2024
Too time consuming
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Timmo
Site Experience Feedback
Mar 23, 2024
The sale codes and rewards system seem to be gimmicks that don’t really lower the cost. I don’t like gimmicks. It’s easier for me to order on Amazon. I’ve purchased from WWBWs for many years and go there for selection.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Timmo
Post-Delivery Feedback
Apr 01, 2024
Got the reeds, didn’t save that much with their so-called “sale”
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 6
- Full ratings for this review »