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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 961 - 980 of 40,169

Nonsense

Site Experience Feedback

Nov 23, 2024

The survey ask unnecessary personal questions

Mara

Site Experience Feedback

Nov 23, 2024

Great. Very efficient.

Roxie

Site Experience Feedback

Nov 23, 2024

Website is easy to use and quick checkiut

Jami

Site Experience Feedback

Nov 23, 2024

I always have a good experience ordering online. It is easy and there are a lot of online promotional codes

Online Shopper

Site Experience Feedback

Nov 23, 2024

Very easy and great deal

LfM

Site Experience Feedback

Nov 23, 2024

I love everything about the vitamin Shoppe… Online or in store it’s always the best experience

Angie

Site Experience Feedback

Nov 23, 2024

Easy to use

RT

Site Experience Feedback

Nov 23, 2024

Great

asieg35

Site Experience Feedback

Nov 23, 2024

I have an auto ship item that was ready to ship. The offered discount was not applied to my order. I canceled the order and ordered it agin using the promotion code to save money. I think if there is a promotion going on, it should be automatically applied to auto ship orders. After all, we are your regular customers.

optismth

Site Experience Feedback

Nov 23, 2024

Great value with the BOGO sales

Matt

Site Experience Feedback

Nov 23, 2024

App is great and enjoy easily seeing what is in stock locally. My preferred fulfillment type. Like the rewards program

BiGdAdDyJ

Site Experience Feedback

Nov 18, 2024

Shopping online was very pleasant and easy.

Amanda

Site Experience Feedback

Nov 23, 2024

Always wonderful service! Easy to purchase items online..fast shipping! Always has my items in stock

Billy71778

Site Experience Feedback

Nov 23, 2024

Everything was great

Kas

Post-Delivery Feedback

Nov 23, 2024

Great service fast shipping! Great deals

Bear

Site Experience Feedback

Nov 15, 2024

Very easy

Kate

Site Experience Feedback

Nov 23, 2024

I think the website is easy to navigate but I wish it was more aesthetically pleasing. I also wish the 30% was shown up front instead of in the cart

Catseyes1011

Site Experience Feedback

Nov 23, 2024

I enjoy the app and I find what I need easy. Checkout is easy and quick. I purchased Black seed oil and it helps for me.

Loverofvitaminshoppe

Site Experience Feedback

Nov 23, 2024

Love Vitamin Shoppe!

R

Site Experience Feedback

Nov 23, 2024

Fantastic