The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 961 - 980 of 40,169
Nonsense
Site Experience Feedback
Nov 23, 2024
The survey ask unnecessary personal questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mara
Site Experience Feedback
Nov 23, 2024
Great. Very efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roxie
Site Experience Feedback
Nov 23, 2024
Website is easy to use and quick checkiut
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jami
Site Experience Feedback
Nov 23, 2024
I always have a good experience ordering online. It is easy and there are a lot of online promotional codes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Very easy and great deal
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
LfM
Site Experience Feedback
Nov 23, 2024
I love everything about the vitamin Shoppe… Online or in store it’s always the best experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angie
Site Experience Feedback
Nov 23, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RT
Site Experience Feedback
Nov 23, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
asieg35
Site Experience Feedback
Nov 23, 2024
I have an auto ship item that was ready to ship. The offered discount was not applied to my order. I canceled the order and ordered it agin using the promotion code to save money. I think if there is a promotion going on, it should be automatically applied to auto ship orders. After all, we are your regular customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
optismth
Site Experience Feedback
Nov 23, 2024
Great value with the BOGO sales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Nov 23, 2024
App is great and enjoy easily seeing what is in stock locally. My preferred fulfillment type. Like the rewards program
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
BiGdAdDyJ
Site Experience Feedback
Nov 18, 2024
Shopping online was very pleasant and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amanda
Site Experience Feedback
Nov 23, 2024
Always wonderful service! Easy to purchase items online..fast shipping! Always has my items in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy71778
Site Experience Feedback
Nov 23, 2024
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kas
Post-Delivery Feedback
Nov 23, 2024
Great service fast shipping! Great deals
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bear
Site Experience Feedback
Nov 15, 2024
Very easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate
Site Experience Feedback
Nov 23, 2024
I think the website is easy to navigate but I wish it was more aesthetically pleasing. I also wish the 30% was shown up front instead of in the cart
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Catseyes1011
Site Experience Feedback
Nov 23, 2024
I enjoy the app and I find what I need easy. Checkout is easy and quick. I purchased Black seed oil and it helps for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Loverofvitaminshoppe
Site Experience Feedback
Nov 23, 2024
Love Vitamin Shoppe!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
R
Site Experience Feedback
Nov 23, 2024
Fantastic
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »