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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 901 - 920 of 40,169

Pmart

Site Experience Feedback

Nov 23, 2024

It was easy and helped me find the products fast

Gracie

Site Experience Feedback

Nov 23, 2024

I'm struggling to find all that I need in stock and available for shipping at the same time. I had to split my order between shipping to my home and picking up nearby in order to get what I need, and this is the third or fourth time that's happened in the last year. I'd love to be able to group everything I need into either one or the other, for more efficient delivery and keeping my supplies stocked without rushing around or depending on a third party to deliver.

Marco

Site Experience Feedback

Nov 23, 2024

i feel the website could use some updating but I must say the checkout experience, pricing, and price transparency is superior to many other online shops.

rider

Site Experience Feedback

Nov 23, 2024

Website is very easy to use. They have all the products I need. Each product is listed so I can compare information easily. I can also reorder past buys. Simple and easy and fast.

HardiK

Site Experience Feedback

Nov 23, 2024

Very Gooooooood!

Katma

Site Experience Feedback

Nov 23, 2024

disappointed that I can't buy with a address to another state for a gift

Eddy

Site Experience Feedback

Nov 23, 2024

Great

Russ

Site Experience Feedback

Nov 23, 2024

Website was easily navigatable. Called local branch and employee was great. Made order online for ease of purchase

Momo

Site Experience Feedback

Nov 23, 2024

Good

mfalg

Site Experience Feedback

Nov 23, 2024

My son has been using for protein power for years. My daughter just started using them for breakfast smoothies. The Black Friday sale was great, allowed me to pick up two jars for holiday gifts.

Ceez

Site Experience Feedback

Nov 23, 2024

Great service overall.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Great deals

Deb

Site Experience Feedback

Nov 23, 2024

I love this product but am very disappointed that Vitamin Shoppe isn’t carrying the larger size product 2#.

Kat

Site Experience Feedback

Nov 23, 2024

I ordered Liquid stevia and was hoping to get 4 bottles but I was told I could only order 2. So I changed the number ordered . Then it told me it was unavailable to ship. I placed the order anyway and the site let me. So now I don't know if I will get it or not.

Monica

Site Experience Feedback

Nov 17, 2024

VERY EASY TO NAVIGATE

Bang bang niner gang

Site Experience Feedback

Nov 23, 2024

Great easy to use love it!!!

Mary

Site Experience Feedback

Nov 23, 2024

Very easygoing

Zach

Site Experience Feedback

Nov 23, 2024

Website experience was better than the app

Killer

Site Experience Feedback

Nov 23, 2024

Great value!

Michael L

Site Experience Feedback

Nov 23, 2024

Representative was very helpful and suggested items to me with what I needed. Great service!