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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 881 - 900 of 40,169

Shevy

Site Experience Feedback

Nov 23, 2024

Coupon right on time! Saved a lot of money and time by picking it up in store! This was an amazing experience!! Thankyou!

L

Site Experience Feedback

Nov 23, 2024

It’s easy and fast

Online Shopper

Site Experience Feedback

Nov 23, 2024

Fast Friendly Service

Debbie

Site Experience Feedback

Nov 23, 2024

Was a great experience..everything went smooth

Papichulo

Site Experience Feedback

Nov 23, 2024

Good

Nickname!

Site Experience Feedback

Nov 23, 2024

Good deals and good availability!

Anna

Site Experience Feedback

Nov 23, 2024

It was good.

C.G.

Site Experience Feedback

Nov 23, 2024

Easy, my schedule is busy....this is a great option for me

Elfie

Site Experience Feedback

Nov 23, 2024

I love Vitamin Shoppe because I know the quality of their products and the prices are usually good as well. I also like the VERY helpful and friendly staff that is right there to help with any questions and finding the right products.

Callie

Site Experience Feedback

Nov 23, 2024

A great experience as usual. The Lake Charles Louisiana The Vitamin Shoppe staff are always courteous and it's easy to make them laugh and smile. My only disappointment is when sales kick off with The Vitamin Shoppe many times inventory is not ready to meet the demands of the sale. People like and trust products from The Vitamin Shoppe. Hopefully you will restock sold out inventory soon.

aturn

Site Experience Feedback

Nov 23, 2024

Every time I go into the vitamin shoppe it's a very good experience they say hello when you first enter the store and ask you if they can help you and take you to what you need the staff is always very friendly

Franco

Site Experience Feedback

Nov 23, 2024

I like the site. It is easy to find what I am searching.

deja

Site Experience Feedback

Nov 23, 2024

the website is always easy to use and worded simply

Mike

Site Experience Feedback

Nov 23, 2024

Website is easy to navigate. I do wish I could order single drinks and bars instead of cases

Laith

Site Experience Feedback

Nov 23, 2024

The website is extremely user friendly, and even shows what discount codes you're eligible for upon entering the website! 10/10 smooth experience

Online Shopper

Site Experience Feedback

Nov 23, 2024

I have been buying vitamins from vitamin shoppe for over 20 years. It is the only place I can find vitamin B2 which I started taking long ago to prevent headaches. I’ve since added other vitamins to my regimen. I like how you have a choice to pick up or get delivered. I usually pick up but free shipping is a no brainer.

Mikey

Site Experience Feedback

Nov 23, 2024

Called in store initially to confirm that they had the stock for the items I was planning to purchase and pickup in store and the employee I spoke to was very kind and helpful! Ordering my items online was a very quick and seamless process. Vitamin shoppe is running some amazing deals so I’m so glad I was able to purchase all the items I wanted for a great discounted price!

Tess

Site Experience Feedback

Nov 23, 2024

Fast and great discount on products I love.

Happy Kim

Site Experience Feedback

Nov 23, 2024

I started shopping TVS this year because of the Just Ingredients protein powder, signed up for text marketing, and have found the store to have great products and great sales. I checked the website because of the text prompt about Black Friday and found my protein powder and protein bars on a fantastic sale. Super happy about it. Will continue checking the website as the texts come over.

ENSV

Site Experience Feedback

Nov 23, 2024

My overall interaction with the website today was good, I didn’t experience any errors or any difficulty with selecting my order and checkout.