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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 861 - 880 of 40,169

ski

Site Experience Feedback

Nov 23, 2024

Easy transaction and checkout. Good sales too.

Jim H

Site Experience Feedback

Nov 23, 2024

Easy to order and products needed easy to Find

Gam

Site Experience Feedback

Nov 23, 2024

Really good

Hooty

Site Experience Feedback

Nov 23, 2024

Changed store location you still had one item going to wrong store

Online Shopper

Site Experience Feedback

Nov 23, 2024

Cool

Kyyi

Site Experience Feedback

Nov 23, 2024

Everything went fine. I have an account in store but was unable to access it on the site

Online Shopper

Site Experience Feedback

Nov 23, 2024

Cheapest price I ever paid for Fitfactor protein.

Destiny

Site Experience Feedback

Nov 23, 2024

A total lifesaver had the product in stock that I couldn’t find anywhere and the fast checkout process was a life saver

Ash

Site Experience Feedback

Nov 23, 2024

Got a text message of a sale and went and bought what I needed

Miche

Site Experience Feedback

Nov 23, 2024

loved that my last purchase displayed first. this means no need to search for something I was logging on to buy again.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Na

Panman

Site Experience Feedback

Nov 23, 2024

Very user friendly

Ely

Site Experience Feedback

Nov 23, 2024

In shopping for 2 family members, I like the convenience of researching the products available with the store locator telling me in which store product is available and having the choose to ship the product or store pickup in addition to having the store telephone # in the checkout process. I have been shopping online site for several years now.

Kingpin

Site Experience Feedback

Nov 23, 2024

easy and clean - issues with discounts offered and not on my products. BID advertising, never for me.

Online Shopper

Site Experience Feedback

Nov 23, 2024

Really enjoy using app and doing store pickup makes a smooth shopping experience

Adri

Site Experience Feedback

Nov 23, 2024

Some items unavailable for auto delivery, can’t apply discounts to current auto delivery items or order them earlier than planned on site easily

Alan

Site Experience Feedback

Nov 23, 2024

Great ways to filter

Rob

Site Experience Feedback

Nov 23, 2024

I think the process to checkout is very streamlined. It takes only seconds to enter the information and place the order. I like the discounts and rewards program as well. I think it’s a great program that helps me save money. Regular priced items are the same as everywhere else though.

YWest

Site Experience Feedback

Nov 23, 2024

The wording of the discount is clear and no trickery & no need to guess, which I really appreciate.

Doc

Site Experience Feedback

Nov 23, 2024

So happy to find my protein on sale plus another Black Friday savings