The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 861 - 880 of 40,169
ski
Site Experience Feedback
Nov 23, 2024
Easy transaction and checkout. Good sales too.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Jim H
Site Experience Feedback
Nov 23, 2024
Easy to order and products needed easy to Find
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gam
Site Experience Feedback
Nov 23, 2024
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hooty
Site Experience Feedback
Nov 23, 2024
Changed store location you still had one item going to wrong store
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 3
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Cool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kyyi
Site Experience Feedback
Nov 23, 2024
Everything went fine. I have an account in store but was unable to access it on the site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Cheapest price I ever paid for Fitfactor protein.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Destiny
Site Experience Feedback
Nov 23, 2024
A total lifesaver had the product in stock that I couldn’t find anywhere and the fast checkout process was a life saver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ash
Site Experience Feedback
Nov 23, 2024
Got a text message of a sale and went and bought what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Miche
Site Experience Feedback
Nov 23, 2024
loved that my last purchase displayed first. this means no need to search for something I was logging on to buy again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Panman
Site Experience Feedback
Nov 23, 2024
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ely
Site Experience Feedback
Nov 23, 2024
In shopping for 2 family members, I like the convenience of researching the products available with the store locator telling me in which store product is available and having the choose to ship the product or store pickup in addition to having the store telephone # in the checkout process. I have been shopping online site for several years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kingpin
Site Experience Feedback
Nov 23, 2024
easy and clean - issues with discounts offered and not on my products. BID advertising, never for me.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 23, 2024
Really enjoy using app and doing store pickup makes a smooth shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adri
Site Experience Feedback
Nov 23, 2024
Some items unavailable for auto delivery, can’t apply discounts to current auto delivery items or order them earlier than planned on site easily
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Alan
Site Experience Feedback
Nov 23, 2024
Great ways to filter
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Nov 23, 2024
I think the process to checkout is very streamlined. It takes only seconds to enter the information and place the order. I like the discounts and rewards program as well. I think it’s a great program that helps me save money. Regular priced items are the same as everywhere else though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
YWest
Site Experience Feedback
Nov 23, 2024
The wording of the discount is clear and no trickery & no need to guess, which I really appreciate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Doc
Site Experience Feedback
Nov 23, 2024
So happy to find my protein on sale plus another Black Friday savings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »